Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Execute the Service Desk Action Plan


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With the service desk processes designed, you're in a position to identify requirements for a tool that will meet your needs.

Use this phase of the project to:

  • Approach the procurement of a service desk tool systematically.
  • Ensure the tool meets requirements.
  • Capture outstanding project tasks.

This phase will help you plan the next steps you need to take to execute the project.

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