This research will help you to build a sustainable, right-sized service desk. Align the service desk with the business to address service gaps, improve customer service, and decrease time and cost to resolve tickets.
Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices
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Build a Right-Sized Service Desk for Small Enterprise
Keep sustainability front of mind to develop a service desk that suits your needs.