The service desk is the cornerstone of small enterprise end-user satisfaction.

Read this executive brief to:

  • Understand how to right-size a service desk for a small enterprise.
  • Learn what outcomes this blueprint can provide for smaller IT shops.
  • Understand Info-Tech's approach to putting in place light, sustainable service desk processes.

Improving the service desk will create a consistent end-user experience and lower the cost to serve.

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Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

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