Continual improvement is an ongoing process, but it needs a plan to kick start its implementation.This blueprint will help you achieve a culture of continual improvement by following our three-step methodology:
- Evaluate and strategize for the Service Desk
- Build a continual improvement plan
- Run the continual improvement plan
Even mature service desks need attention from time to time. By implementing a continual improvement plan, your Service Desk is committing to a sustained level of optimized operation.