This phase will assist in implementing, reporting, and sustaining the momentum of the continual improvement plan. This phase will take you through the following activities:
  • Monitor progress.
  • Measure outcome.

Use this phase as part of the full blueprint, Build a Continual Improvement Plan for the Service Desk.

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Build a Continual Improvement Plan for the Service Desk

Teach your old service desk new tricks.

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Search Code: 79466
Published: October 22, 2015
Last Revised: December 22, 2015

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