Build a Continual Improvement Plan for the Service Desk – Phase 1: Focus the Continual Improvement Plan

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Phase 1 will help you form a strategy for your Service Desk through the identification of key areas of improvement. It will also help you gain the support of your team and the business for the continual improvement plan. This phase will take you through the following activities:

  • Determine goals and objectives.
  • Identify CSFs, KPIs, and metrics.
  • Conduct a full assessment of your Service Desk.

Use this phase as part of the full blueprint, Build a Continual Improvement Plan for the Service Desk.

View the Complete Blueprint:

Build a Continual Improvement Plan for the Service Desk

Teach your old service desk new tricks.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019