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Process documentation provides guidance and step-by-step instructions for employees on how to execute the process. Info-Tech’s Business Intelligence Standard Operating Procedure is based on Info-Tech’s BI process framework, which is comprised of ten management practices:

  1. Process information requests
  2. Manage information quality
  3. Support end users
  4. Manage human resource assets
  5. Manage documentation assets
  6. Manage technical assets
  7. Monitor BI operation performance
  8. Monitor user adoption and satisfaction
  9. Manage innovation
  10. Manage communications

These BI management practices have been mapped to the three BI operating models (Light, Standard, Exceptional).

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Search Code: 74609
Published: April 4, 2014
Last Revised: April 4, 2014


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