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Business Intelligence (BI) is a vital process for many professional services firms. Info-Tech recently surveyed a diverse group of firms about their BI initiatives. The study explored three key issues:
- Top drivers for BI projects included deeper insight into operations and improved decision making.
- Realized benefits included easier information access and improved data insight.
- Key challenges are data quality and access to IT resources.
All data and interview quotations presented in this note come from the professional services firms that participated in this study.