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Data indicates that managing user and stakeholder expectations is a key area in which backup administrators lack confidence. Use this service level agreement (SLA) template to effectively communicate backup and recovery capabilities to end users. This SLA also serves as a functional reminder of the value that backup brings to the organization and its employees. 
This template includes sections on the following:
  • Recovery workflow.
  • Recovery request submission guidelines.
  • Available recovery points.
  • Response time to recovery requests.
  • Communications of recovery status.
  • User responsibilities in ensuring a high level of recovery service.

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