Data indicates that managing user and stakeholder expectations is a key area in which backup administrators lack confidence. Use this service level agreement (SLA) template to effectively communicate backup and recovery capabilities to end users. This SLA also serves as a functional reminder of the value that backup brings to the organization and its employees. 
This template includes sections on the following:
  • Recovery workflow.
  • Recovery request submission guidelines.
  • Available recovery points.
  • Response time to recovery requests.
  • Communications of recovery status.
  • User responsibilities in ensuring a high level of recovery service.

Also In

Optimize Backup Operations with a Recovery Services Plan

Refine processes and procedures to win backup success.

Also In

Select and Implement a Backup Solution

Vendor Evaluation

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.