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The IT Infrastructure Library (ITIL) is becoming the de facto standard for IT service management. IT managers and CIOs considering an implementation of ITIL processes must first determine which service management areas within the enterprise actually need ITIL's guidance.

  • This tool looks at the subject of process maturity. The first part reviews the enterprise's current state of service management against a maturity model.
  • The second part of this tool assesses which specific ITIL disciplines are needed; IT decision makers can then use this review to prioritize IT service delivery improvement initiatives.

Understanding the maturity model is critical to determining whether or not the enterprise needs ITIL to improve service management.


This downloadable tool is associated with the research note, "Tailored ITIL: Be Sure It Suits You."

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Search Code: 8192
Published: September 12, 2007
Last Revised: September 12, 2007


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