New IT Leaders: Gauge IT Health Through Perception and Satisfaction


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As a new IT leader, some aspects of your department’s overall health will be obvious. Other aspects, however, will be well hidden or inaccurately reported by both IT staff and stakeholders.

Info-Tech interviewed IT leaders to discover how they assessed the health of the IT departments they inherited, as well as how they sorted through the misinformation and emotional baggage to get at the truth. This research note looks at the following:

  • The most important sources of IT health information.
  • Methods for collecting subjective and objective information about the wellness of IT.
  • How to interpret statements and actions by different individuals to determine what problems truly exist.

Accurately understanding the state of the IT nation involves openness, diplomacy, and a little bit of detective work. Quickly gain an overall diagnosis of IT department ills and implement fact-based mechanisms for long-term care.

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Search Code: 12330
Published: November 18, 2009
Last Revised: November 18, 2009

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