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Enterprise wikis sound great in theory, but how are organizations actually using them? Info-Tech presents and analyzes five case studies representing enterprises of various sizes, from a range of different industries. The research note covers the following usage areas:

  • Wikis for collaboration within and between teams.
  • Wikis as knowledgebases.
  • Wikis for collaborative content creation.
  • Wikis as alternatives to portal solutions.
  • Wikis as training tools.

The final section of the note presents key success factors derived from the five usage scenarios.

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