About Monica Pagtalunan

Monica Pagtalunan is a research specialist for the Industry Practice. Monica writes research for the Gaming and Hospitality Research Centre (GHRC) and delivers advisory calls on a wide variety of GHRC-focused topics and priorities. She also delivers diagnostic calls, highlighting IT departments' pain points, gaps, alignments, and next steps for improvement.

Prior to coming to Info-Tech, Monica worked in various capacities in hospitality organizations and had earned her Bachelor's Degree in Hospitality and Tourism Management from Ryerson University. She is also certified in Luxury Attitude (IFG Executive Education), Hotel Industry Analytics (CHIA/American Hotel & Lodging Education Institute), and Innovation and Technology Management in Tourism and Hospitality (Hong Kong Polytechnic University).

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