About Derek Shank

Derek Shank's research focuses on I&O process improvements, productivity, future technology, and mergers and acquisitions. He advises clients on areas including Service Desk, Incident and Problem Management, ITSM tool selection, Disaster Recovery Planning, and Capacity and Availability Management.

My Company

Info-Tech Research Group
345 Ridout Street North, London, ON, Canada N6A 2N8
251 - 1000 Employees
www.infotech.com
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