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  • IT leadership needs to understand in which areas clients are unsatisfied with the quality of service they’re receiving from IT.
  • While K-12 school districts have been able to keep the lights on, the advent of COVID-19 will put stakeholder satisfaction with several critical areas in jeopardy – particularly those that have not been a traditional focus for K-12 IT. Priorities are changing fast.
  • It’s crucial to understand which focus areas to address and to develop insights into how your team compares with other K-12 school district IT organizations.

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