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Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
April 5, 2021
Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction despite high performance metrics. Here is how we helped an entertainment client develop an outsourcer get well plan.
April 5, 2021
Professional sports teams should be using mobile applications to the full extent of their capability. Provide the optimum level of service to your fans to improve satisfaction and boost revenues.
April 5, 2021
Sports organizations drive the majority of revenue from ticket sales. However, competition for those fan dollars is increasing. Teams need to innovate to increase and protect revenue, and compete for an increasingly demanding fan base.
April 5, 2021
Today, information security attacks are par for the course. One industry has remained relatively insulated from becoming a target – professional sports. However, this won’t always be the case. Professional sports organizations will increasingly be more attractive to attacks due to their high revenue, public profile, and sensitive data, like contract negotiations.
April 5, 2021
The growing proliferation of drones in commercial applications continues to amaze, but nowhere more so than in the entertainment industry. As advancements in both flight and filming technologies move the boundary of what is possible, we can sit back and enjoy the show.