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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Gaming & Hospitality Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Gaming & Hospitality Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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COVID-19 Crisis Mitigation Tactics for Hotels

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Date published:

March 20, 2020

Author:
  • Larry Fretz

As various segments of the tourism industry shut down, prepare to close, or experience a rapid decrease in guest occupation, know that this will not last. Historical cycles following 9/11, SARS, and the 2008-09 recession have all provided insight into a resilient industry that will rapidly recover. The industry can and will get through this time by being innovative, being prepared, and communicating regularly.

Coronavirus: Long-Term Business Sustainability in the Gaming and Hospitality Industry

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Date published:

March 5, 2020

Author:
  • Brittany Lutes

As the COVID-19 coronavirus continues to spread, it’s having a particularly negative impact on the hospitality and gaming segments of the tourism industry. While operators within high-tourism regions play a role in preventing the spread of outbreaks, they’ll also need to accept temporary losses if they wish to ensure long-term sustainability.

Anti-Money Laundering: Lessons Learned From BCLC and Its Transactional Monitoring System

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Date published:

May 10, 2019

Author:
  • Mark Maby

Casinos employ substantial resources monitoring and processing suspicious activities in order to satisfy anti-money-laundering (AML) requirements. IT solutions can help and, in coming years, they may be necessary. However, the solutions have limitations, and pushing beyond those limitations can have negative consequences.

When a Breach Occurs, How Do You Inform Your Guests of What Has Occurred?

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Date published:

March 7, 2019

Author:
  • Filipe De Souza

The Starwood-Marriott breach is only one of a long history of data breaches going all the way back to 2010. When one happens to your organization, are you prepared to deal with all the privacy concerns?

Hotels Need to Lock Down Their Point-of-Sale Systems Now, Before It’s Too Late

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Date published:

January 10, 2019

Author:
  • Ian Mulholland

True or False? POS systems are secure upon set-up. FALSE: weak passwords, improper system set-up, insecure remote access, unpatched software, untrained employees, missing remediation plans, and malware infection are all potential ways in which a POS system can become vulnerable over time. Consider each of these elements when auditing the POS system. Improve passwords, patch software, secure remote access, train employees, develop policies and remediation plans, and install up-to-date antivirus software to combat these dangerous attacks.