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Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Gaming & Hospitality Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Gaming & Hospitality Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Modern Hospitality and Gaming Industry in a VUCA World

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Date published:

July 20, 2018

Author:
  • Larry Fretz

We live in a ‘VUCA’ world where Volatility, Uncertainty, Complexity, and Ambiguity are the name of the game. Let’s explore VUCA examples, trending developments, practices, and technologies that are poised to gain mainstream momentum and drive product improvements, improve customers’ experience, and increase revenue.

Analytics and Video Surveillance – A Blessing or a Curse?

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Date published:

June 14, 2018

Author:
  • Nhat Tran

Analytics, machine learning, and big data have become trending topics enabling advances in multiple industries in recent years, and video surveillance in casinos and hotels is no exception. This note will briefly touch on the history of video surveillance from CCTV systems to network-based systems, new technologies in the changing landscape, and the challenges and opportunities moving forward.

GDPR 2018 Is Coming Fast: Don’t Gamble, Act Now

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Date published:

June 13, 2018

Author:
  • Larry Fretz

Even if you don’t operate any properties in the European Union, the General Data Protection Regulation may apply to you!

The Gaming Industry and Hackers: A Gateway to Greater Cybercrime

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Date published:

June 5, 2018

Author:
  • Ian Mulholland

With a general lack of defenses and almost nonexistent criminal prosecution, the gaming industry is both a target for cybercriminals and a breeding ground for cybercrime. Prioritizing security and theft prevention will not only benefit the organization; it could also prevent young internet users from entering the world of cybercrime.

Analytics in Gaming: Developing Analytics for a Profitable Game Can Be Challenging

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Date published:

May 31, 2018

Author:
  • Rajesh Parab

Analytics has become sophisticated in many organizations, but even more so in the gaming industry. However, developing analytics for profitable games has its unique challenges.