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Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Gaming & Hospitality Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Gaming & Hospitality Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

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Problematic IT Processes for Accommodation and Food Services – Business Continuity, Disaster Recovery Planning, and Portfolio Management

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Date published:

November 27, 2018

Author:
  • George Goodall

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

Microsoft’s Ignite Announcements Take Direct Aim at the Competition

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Date published:

September 26, 2018

Author:
  • Scott Bickley

Microsoft’s Ignite conference speaks to enterprise developers and IT teams, and this year’s event is making waves with a slew of new product announcements aimed squarely at a host of its competitors. Microsoft continues its multi-year evolution from a company full of disparate products and services to a true platform-oriented provider, seeking to liberate data silos across service lines and vendors and to enable Microsoft solutions to be deployed in non-Microsoft environments.

Incorporate Video Analytics in Business Intelligence

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Date published:

September 24, 2018

Authors:
  • Larry Fretz

  • Nhat Tran

Advances in video surveillance technology are now opening up the possibility for organizations to leverage video data for business intelligence. This note will briefly touch on the new technologies in the space, such as heat mapping, dwell time, and people counting, that are allowing businesses to better understand their customers.

Modern Hospitality and Gaming Industry in a VUCA World

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Date published:

July 20, 2018

Author:
  • Larry Fretz

We live in a ‘VUCA’ world where Volatility, Uncertainty, Complexity, and Ambiguity are the name of the game. Let’s explore VUCA examples, trending developments, practices, and technologies that are poised to gain mainstream momentum and drive product improvements, improve customers’ experience, and increase revenue.

Analytics and Video Surveillance – A Blessing or a Curse?

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Date published:

June 14, 2018

Author:
  • Nhat Tran

Analytics, machine learning, and big data have become trending topics enabling advances in multiple industries in recent years, and video surveillance in casinos and hotels is no exception. This note will briefly touch on the history of video surveillance from CCTV systems to network-based systems, new technologies in the changing landscape, and the challenges and opportunities moving forward.