# Info-Tech Research Group
> Info-Tech Research Group is the world's fastest-growing IT research and advisory firm, serving over 30,000 professionals globally. Founded in 1997, it provides unbiased research, actionable tools, and expert guidance to help organizations make strategic technology decisions and achieve measurable results.

- [Search](https://www.infotech.com/search): Search our library of research, tools, and video and get AI powered results and personalized insights.

- [Latest Research](https://www.infotech.com/browse/new): The latest research, tools, and resources for IT professionals to stay ahead in technology trends. Curated insights and actionable guidance to help organizations make informed decisions on emerging solutions.

- [Manage and Improve Core IT Processes](https://www.infotech.com/browse/management-and-governance): Expert guidance on IT management, governance frameworks, and best practices for aligning technology with business objectives. Actionable strategies to improve decision-making, compliance, and organizational performance.

- [Upcoming Events](https://www.infotech.com/events): Upcoming webinars, conferences, and workshops designed to help IT leaders and professionals stay informed on industry trends and best practices. Learn, network, and gain actionable insights from experts.

- [Services](https://www.infotech.com/services): Info-Tech Research Group's comprehensive offerings, including research-backed tools, advisory consultations, workshops, and executive coaching designed to help IT leaders optimize processes and deliver measurable results. Info-Tech provides a systematic approach to improving IT performance through blueprints, diagnostics, and guided implementations tailored to organizational needs.


## IT Playbooks
> A structured ecosystem designed to help technology leaders systematically improve IT performance and maturity. These playbooks provide actionable frameworks, research-backed strategies, and step-by-step guidance across domains like CIO leadership, artificial intelligence, applications, data, infrastructure and operations, security, and enterprise architecture.

- [CIO Playbook](https://www.infotech.com/playbooks/cio): The revolutionary and road-tested systematic improvement program to unleash IT potential so organizations can succeed. The CIO Playbook is a 12-month curriculum, based on the eight secrets from the Leadership Summit, crafted to empower IT leaders and practitioners to exceed their performance targets and elevate the strategic significance of IT within their organizations.

- [The Essential CIO Playbook For Small and Midsize Businesses](https://www.infotech.com/playbooks/cio): The revolutionary and road-tested systematic improvement program to unleash IT potential so organizations can succeed, rightsized for small and midsized businesses. The Essential CIO Playbook is a 12-month curriculum, based on the eight secrets from the Leadership Summit, crafted to empower IT leaders and practitioners to exceed their performance targets and elevate the strategic significance of IT within their organizations.

- [AI Playbook](https://www.infotech.com/playbooks/ai): The AI Playbook is a 12-month, proven program that shows you how to adopt AI responsibly, drive innovation at speed, and gain a competitive edge that sets your organization apart. Start now and turn AI into a growth engine, not a gamble.

- [Applications Playbook](https://www.infotech.com/playbooks/applications): The Applications Playbook outlines strategies for building, managing, and optimizing software applications across their lifecycle. It emphasizes agile development, continuous integration, and user-centric design. The playbook supports faster delivery, improved quality, and better alignment with business goals.

- [Data Playbook](https://www.infotech.com/playbooks/data): The Data Playbook guides organizations in leveraging data for strategic decision-making and operational efficiency. It covers data governance, architecture, analytics, and visualization best practices. The playbook enables trusted insights, improved performance, and a data-driven culture.

- [Infrastructure and Operations Playbook](https://www.infotech.com/playbooks/infrastructure-and-operations): The Infrastructure and Operations Playbook provides structured guidelines for managing IT infrastructure and service delivery. They cover best practices for system reliability, incident response, automation, and scalability. The playbook helps to ensure consistent operations, reduce downtime, and support rapid growth.

- [Security Playbook](https://www.infotech.com/playbooks/security): The Security Playbook provides a framework for protecting digital assets through risk management, threat detection, and incident response. It promotes a proactive security posture with clear policies, controls, and user awareness. The playbook helps organizations safeguard data, maintain compliance, and respond effectively to cyberthreats.

- [Enterprise Architecture Playbook](https://www.infotech.com/playbooks/enterprise-architecture): The Enterprise Architecture Playbook, built on the principles of connected operations and strategic alignment, is crafted to equip enterprise architects with the tools to unify business and IT, optimize decision-making, and maximize organizational value.


## Diagnostics
> Tools and insights for IT leaders to measure their organization's performance against industry standards and peers. Get data-driven benchmarks across key domains such as IT strategy, governance, and operations to identify gaps, set priorities, and drive continuous improvement.

- [CEO-CIO Alignment](https://www.infotech.com/diagnostic/programs/ceo-cio-alignment): This diagnostic survey helps you understand their view on IT's role and prioritize key issues. Create an improvement roadmap to bridge gaps and build trust.

- [CIO Business Vision](https://www.infotech.com/benchmarking/cio-business-vision): This diagnostic survey helps you understand stakeholder priorities and create department scorecards. Measure IT effectiveness and benchmark against industry peers.

- [IT Management & Governance](https://www.infotech.com/diagnostic/programs/it-management-governance-diagnostic): This diagnostic survey helps you prioritize processes and pinpoint areas for improvement. Build a process improvement roadmap to enhance IT's effectiveness and deliver exceptional business value.

- [IT Staffing Assessment](https://www.infotech.com/benchmarking/staffing): This diagnostic survey provides you key staffing metrics to justify IT's headcount and allocate IT's time to focus on higher-value areas based on structured feedback from IT stakeholders.

- [Application Portfolio Assessment](https://www.infotech.com/benchmarking/apa-enduser-feedback): This diagnostic survey offers a 360-degree assessment of your application portfolio's effectiveness and health. Drive more value from effective applications and promptly address at-risk ones.

- [Data Quality](https://www.infotech.com/benchmarking/data-quality): This diagnostic survey assesses data quality across nine dimensions, identifying error-prone fields and necessary training. Ensure your data meets business needs effectively.

- [Exponential IT Readiness](https://www.infotech.com/benchmarking/exponential-it-readiness-diagnostic): This diagnostic survey ensures your organization does not miss out on valuable opportunities. Unpack organizational expectations for transformation. Identify an effective course of action to meet expectations. Better understand where to prioritize efforts.

- [End-User Satisfaction](https://www.infotech.com/benchmarking/enduser-satisfaction): This diagnostic survey helps you improve IT's reputation by receiving structured feedback from end users to pinpoint successes and areas for improvement that provides high impact.

- [IT Security Program](https://www.infotech.com/benchmarking/it-security): This diagnostic program helps you assess your current security posture and identify areas for improvement. Build a comprehensive security strategy aligned with business needs.

- [McLean Employee Experience Monitor](https://www.infotech.com/hr-diagnostics/employee-experience-monitor): The McLean Employee Experience Monitor (EXM) gathers key feedback with a single question and up to five customizable ones. Use the dashboard to identify promoters, passives, or detractors and refine your strategy.

- [Project Benefits](https://www.infotech.com/my-projects): This diagnostic survey helps you report on your team's success for each completed project by collecting feedback from sponsors, impacted users, and the project team on the real benefits delivered.

- [Project Portfolio Management Program](https://www.infotech.com/benchmarking/project-portfolio-management): This diagnostic program provides a series of surveys that identify weaknesses and opportunities for improvement, providing an overview and actionable roadmap.

- [Reporting & Analytics](https://www.infotech.com/benchmarking/reporting-analytics): This diagnostic survey assesses satisfaction across ten areas, identifies unmet needs, and provides actionable insights to improve reporting and analytics.

## Technology Research

- [Assess and Prioritize Agentic AI Use Cases in Insurance](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-insurance): P&C insurers see strong potential in agentic AI but lack a clear, defensible path to scale it responsibly. Success requires aligning stakeholders, addressing data fragmentation, and prioritizing governed use cases anchored in underwriting and claims, with clear autonomy boundaries, regulatory awareness, and human oversight.
- [AI Adoption & Impact Study: AI in the Enterprise June 2026 Top 10 Insights](https://www.infotech.com/research/ss/ai-adoption-impact-study-ai-in-the-enterprise-june-2026-top-10-insights): Data from our AI in the Enterprise June 2026 Top 10 Insights report reveals how organizations are approaching AI adoption right now – and which initiatives are actually delivering tangible results.
- [Position Your Brand Strategically as a Cost or Value Leader](https://www.infotech.com/research/ss/position-your-brand-strategically-as-a-cost-or-value-leader): Most brands aren't failing; they're unfocused. Without a clear commitment to cost or value leadership, businesses spread resources thin and get stuck in the middle. This research provides a practical framework for choosing a position, aligning teams, and winning on focus.
- [AI Adoption & Impact Study: AI in Software Development June 26 Top 10 Insights](https://www.infotech.com/research/ss/ai-adoption-impact-study-ai-in-software-development-june-26-top-10-insights): New data reveals how AI is reshaping the software development process.
- [Get and Keep Your AI Projects on Track](https://www.infotech.com/research/ss/get-and-keep-your-ai-projects-on-track): AI projects face a more intense version of the challenges IT projects face, contributing to high rates of failure amid growing pressure to demonstrate results. Technology decision-makers need a practical way to identify blockers to success, recover or cancel struggling initiatives, and avoid repeating the same mistakes in the future. This research provides a structured framework for getting and keeping AI projects on track.
- [Assess and Prioritize Agentic AI Use Cases in Utilities](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-utilities): Utility technology leaders have moved beyond debating whether agentic AI has value – the question now is where and how to deploy it responsibly. Real-world agentic AI use cases in utilities are emerging fast. This research provides a structured methodology to help utility CIOs brainstorm and evaluate agentic AI use cases by considering business value, implementation feasibility, level of autonomy, and associated risks from a utility landscape.
- [Streamline Security Detection & Response Outsourcing](https://www.infotech.com/research/ss/streamline-security-detection-response-outsourcing): AI-enabled attacks are rising, but economic uncertainty has tightened the supply of cybersecurity talent, budget, and resources that CISOs need to fight them. In this challenging environment, many organizations are outsourcing key security services to managed detection and response (MDR) providers. But the complexity of procurement can consume more time and bandwidth than many organizations can afford today. Use our four-phase methodology and practical supporting tools to craft a streamlined, disciplined MDR procurement process upfront – and avoid months of frustration down the road.
- [Govern Enterprise AI Agents While Preserving Innovation](https://www.infotech.com/research/ss/govern-enterprise-ai-agents-while-preserving-innovation): AI agents cannot be governed as human or software – and without governance built for their autonomous behavior, they can go rogue at any time. This research provides the framework to govern AI agents across their lifecycle while preserving the innovation that they are intended to deliver.
- [Identify and Evaluate Quantum Computing Use Cases](https://www.infotech.com/research/ss/identify-and-evaluate-quantum-computing-use-cases): Use our practical three-step framework to understand the types of problems quantum computing solves best, identify potential use cases, and assess the feasibility of leveraging this emerging technology in your organization.
- [Assess and Prioritize Agentic AI Use Cases in Professional Services Organizations](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-professional-services-organizations): This research helps professional services firms assess where agentic AI fits, distinguish it from Gen AI or automation alternatives, and prioritize the use cases worth pursuing. It uses a structured triage and scoring model to connect workflow fit, autonomy guardrails, business value, and implementation feasibility.
- [Info-Tech’s Best of 2026 Mid-Year Report](https://www.infotech.com/research/ss/info-tech-s-best-of-2026-mid-year-report): The conversation around AI is shifting from exploration to execution. As organizations seek to realize value from their investments, IT leaders are working through the practical challenges of adoption: strengthening data and security foundations, managing risk and governance concerns, developing workforce capabilities, and adapting operating models to support new ways of working. This report highlights the research, products, and services that helped IT leaders tackle those challenges at this critical mid-year point.
- [Enterprise Architecture Trends 2026](https://www.infotech.com/research/ss/enterprise-architecture-trends-2026): Explore five trends that are fundamentally reshaping enterprise architecture (EA).
- [Leadership Summit: The Ultimate Onboarding Experience 2026](https://www.infotech.com/research/ss/leadership-summit-the-ultimate-onboarding-experience-2026): This keynote presentation delivered at Info-Tech LIVE 2026 in Las Vegas examines how the Leadership Summit helps Info-Tech members unlock the full value of their membership to accelerate success for the organization.
- [Five Key Takeaways From Info-Tech LIVE 2026](https://www.infotech.com/research/ss/five-key-takeaways-from-info-tech-live-2026): Explore a recap of key insights shared during Info-Tech LIVE 2026. Review the five most important takeaways from the event and what your next steps should be.
- [From Data as a Product to the Data Value Chain](https://www.infotech.com/research/ss/from-data-as-a-product-to-the-data-value-chain): Data doesn’t create value on its own. Value emerges when data drives better insights, decisions, and actions. This keynote presentation from Info-Tech LIVE 2026 examines the data value chain and explores how organizations can move beyond data products to create measurable business outcomes. Through real-world examples, learn how leading organizations connect data, AI, and decision-making to drive revenue, reduce costs, manage risk, and improve customer outcomes.
- [Changing Landscape: Rethinking Vendor Decisions in the Agentic AI Era](https://www.infotech.com/research/ss/changing-landscape-rethinking-vendor-decisions-in-the-agentic-ai-era): This keynote from Info-Tech LIVE 2026 introduces a practical framework CIOs can use to assess vendors, manage dependency, and adapt how IT operates in response to the agentic shift.
- [Resilience Is Not Planned – It Is Architected](https://www.infotech.com/research/ss/resilience-is-not-planned-it-is-architected): This keynote delivered at Info-Tech LIVE 2026 presents insights from our latest IT risk management, ERM, and risk quantification research to strengthen your organization’s ability to anticipate change, manage uncertainty, and build lasting resilience in a technology-first enterprise.
- [Reinvent Zero Trust for the Agentic Era Keynote](https://www.infotech.com/research/ss/reinvent-zero-trust-for-the-agentic-era-keynote): This session from Info-Tech LIVE 2026 explores how agentic AI is transforming zero trust into a dynamic self-regulating system and highlights practical use cases, measurable outcomes, vendor capabilities, and the governance guardrails CISOs need to deploy autonomous enforcement responsibly.
- [The SaaSpocalypse Is Here. Easy Software Decisions Are Over.](https://www.infotech.com/research/ss/the-saaspocalypse-is-here-easy-software-decisions-are-over): This session from Info-Tech LIVE 2026 examines whether AI is fundamentally breaking the SaaS business model and analyzes the reality of seat compression, rising infrastructure costs, and the “build vs. buy” debate. It offers a strategic roadmap for CIOs to navigate the transition from predictable subscriptions to variable AI economics without sacrificing architectural governance.
- [Redefine What It Means to Be CIO ](https://www.infotech.com/research/ss/redefine-what-it-means-to-be-cio): This keynote from Info-Tech LIVE 2026 in Las Vegas explores the challenges of being a technology leader during a period of increasing tech changes.
- [Navigating AI Agents in Service Management](https://www.infotech.com/research/ss/navigating-ai-agents-in-service-management): This keynote delivered at Info-Tech LIVE 2026 in Las Vegas explores the opportunities to use agentic AI in your service management practices, what use cases are ready today, and what future opportunities exist to differentiate your organization.
- [Influence Unleashed: The IT Leader’s Superpower](https://www.infotech.com/research/ss/influence-unleashed-the-it-leader-s-superpower): This keynote session from Info-Tech LIVE 2026 maps where influence matters most: leading through uncertainty, mobilizing change, and creating a culture of high performance.
- [The Challenge of Ethics in the Use of AI](https://www.infotech.com/research/ss/the-challenge-of-ethics-in-the-use-of-ai): This keynote presentation from Info-Tech LIVE 2026 in Las Vegas examines how ethics can be injected into AI development processes to ensure the outcomes uphold the values of your organization.
- [Revolutionize Risk Management With Agentic AI](https://www.infotech.com/research/ss/revolutionize-risk-management-with-agentic-ai): This keynote delivered at Info-Tech LIVE 2026 in Las Vegas presents opportunities to use agentic AI in your risk management practices today, and emerging use cases that will define the future.
- [Tech Trends 2027 Keynote](https://www.infotech.com/research/ss/tech-trends-2027-keynote): This keynote presentation delivered at Info-Tech LIVE 2026 in Las Vegas explores the most significant technology forces that stand to reshape IT in 2027 and how leaders can turn volatility, AI acceleration, and shifting global dynamics into strategic advantage.
- [Become an Exponential CIO](https://www.infotech.com/research/ss/become-an-exponential-cio): This keynote challenges the assumption that the role must change through leadership alone, revealing how redesigning enterprise context and use of data and technology enables CIOs to move beyond firefighting and reliably shape enterprise‑level outcomes.
- [Securing Agentic AI and the New Security Reality](https://www.infotech.com/research/ss/securing-agentic-ai-and-the-new-security-reality): Whether you are implementing your first AI agent or evaluating vendor solutions, this keynote presentation from Info-Tech LIVE 2026 will help you gain clarity on what to focus on now, what to wait on, and the right conversations to have with your security teams starting tomorrow.
- [Beyond the Agent: The Leadership Ecosystem for an AI-Enabled World](https://www.infotech.com/research/ss/beyond-the-agent-the-leadership-ecosystem-for-an-ai-enabled-world): In this keynote presentation delivered at Info-Tech LIVE 2026, learn how IT leaders can build trust, judgment, and human-centric decision frameworks that ensure AI delivers value rather than chaos.
- [AI in Seven Charts ](https://www.infotech.com/research/ss/ai-in-seven-charts): AI is everywhere. Everyone has an opinion or something to sell, and it’s not always clear what you should believe or how you should place your bets. Fortunately, we have a wealth of data about how AI is shaping the economy, society, and technology. In this talk, Jeremy Roberts breaks down AI’s sometimes surprising impact in seven succinct charts: a visual history of AI that can tell us important things about its exciting future.
- [Emerging AI Trends and Predictions From Our Global Technical Counselor Team](https://www.infotech.com/research/ss/emerging-ai-trends-and-predictions-from-our-global-technical-counselor-team): Our global Technical Counselor team has observed several noteworthy AI trends while working in the field. These trends are shaping the direction of innovation and influencing how organizations respond to evolving challenges. Based on their observations, the team has made several predictions regarding future developments.
- [Developer Survival Guide in the Age of Agentification](https://www.infotech.com/research/ss/developer-survival-guide-in-the-age-of-agentification): Development teams are trying to apply AI to software delivery using yesterday’s mental models, which leaves a gulf between what AI seems to enable (speed, autonomy, exponential output) and what enterprises actually need (reliability, safety, governance, maintainability, and repeatable delivery). Discover how to survive and thrive in the age of agentification with a fundamental shift in how your development team builds and operates software.
- [Master High-Value Contracts: Optimize Costs and Reduce Risks Keynote](https://www.infotech.com/research/ss/master-high-value-contracts-optimize-costs-and-reduce-risks-keynote): ​Price is only half the battle. Many organizations are not equipped with the tools, processes, and price negotiation tactics to optimize their vendor agreements, resulting in increased fees and risks. In this keynote from Info-Tech LIVE 2026, explore strategies to turn your next vendor negotiation into an opportunity to optimize costs and reduce risks, with a spotlight on terms and conditions, software, hardware, timing of the deal, and the mega vendors.
- [Turn Customer Friction Into Agentic Opportunity](https://www.infotech.com/research/ss/turn-customer-friction-into-agentic-opportunity): This keynote from Info-Tech LIVE 2026 introduces a practical five-step framework that turns customer-visible friction into a signal for operational inefficiency, identifying where AI agents will reduce cycle time, eliminate handoffs, and deliver results that tie directly to the business outcomes leadership is already tracking.
- [People Change in the Face of Disruptive Technology](https://www.infotech.com/research/ss/people-change-in-the-face-of-disruptive-technology): This keynote from Info-Tech LIVE 2026 explores the human side of disruptive technology, focusing on how people, culture, and organizations adapt, or resist, rapid change.
- [Lead IT Like a Business: Every Dollar Is a Decision](https://www.infotech.com/research/ss/lead-it-like-a-business-every-dollar-is-a-decision): This keynote from Info-Tech LIVE 2026 walks you through a proven, end-to-end ITFM framework, including spend allocation, budgeting, forecasting, reporting, and optimization, illustrated with real-world data and results.
- [Reinventing Cybersecurity in the AI Era](https://www.infotech.com/research/ss/reinventing-cybersecurity-in-the-ai-era): In this Info-Tech LIVE 2026 presentation, move past the hype of AI, with a strategic leadership framework designed to realign your program with the actual velocity of modern innovation.
- [Optimize Cloud & AI Spend With Agentic FinOps ](https://www.infotech.com/research/ss/optimize-cloud-ai-spend-with-agentic-finops): This session from Info-Tech LIVE 2026 explores real-world use cases, emerging technologies, and strategic risks, offering practical insights for technology leaders looking to align cloud spend with business value – faster, smarter, and with less manual effort.
- [Beyond Firefighting: Tactics to Elevate Your Role in Infrastructure & Operations](https://www.infotech.com/research/ss/beyond-firefighting-tactics-to-elevate-your-role-in-infrastructure-operations): This keynote from Info-Tech LIVE 2026 outlines eight keys to shift I&O from a reactive support function to a trusted strategic partner and innovation driver.
- [Introducing the Info-Tech Speakers Bureau](https://www.infotech.com/research/ss/introducing-the-info-tech-speakers-bureau): The Speakers Bureau at LIVE events gives audiences the opportunity to hear directly from peers – speakers who bring diverse perspectives, real-world experience, and powerful insights. This keynote presentation from Info-Tech LIVE 2026 sets the stage for the Speakers Bureau. Explore communication techniques that help ideas resonate, including how small shifts in structure, delivery, and presence can dramatically improve any message. Consider upcoming LIVE events to share your own expertise on stage.
- [​​IT Talent Trends 2026​](https://www.infotech.com/research/ss/it-talent-trends-2026): The year 2025 brought unprecedented rapid change, from surging skills gaps to the rise of embedded AI. It’s time for CIOs to build a new normal with future-ready talent strategies that continuously realign, adapt to constant change, and leverage the value of uniquely human capabilities.
- [Inside the Agentic Enterprise](https://www.infotech.com/research/ss/inside-the-agentic-enterprise): This Info-Tech LIVE 2026 keynote explores what it takes to build an enterprise architected for autonomy, from orchestration and integration to governance, structure, and decision design.
- [Agents 2.0: From Autonomy to Architecture](https://www.infotech.com/research/ss/agents-2-0-from-autonomy-to-architecture): This keynote from Info-Tech LIVE 2026 shares what actually works in production: why tool-first architectures outperform prompt-centric builds, why orchestration is essential for reliability, and why guardrails, observability, evaluation, and cost design must be embedded from day one.
- [Agentic IT: From Hype to Value](https://www.infotech.com/research/ss/agentic-it-from-hype-to-value): This opening keynote presentation delivered at Info-Tech LIVE 2026 in Las Vegas reframes the conversation, challenges familiar narratives, and sets out how CIOs and senior IT leaders can drive sustained, enterprise‑level impact beyond the hype.
- [The CMO Playbook](https://www.infotech.com/research/ss/the-cmo-playbook): Today’s CMOs are expected to drive revenue, lead transformation, orchestrate customer experience, and operationalize AI – often without the structure, data, or alignment to do it effectively. As Marketing’s mandate expands, the risk of fragmentation grows. This playbook helps CMOs build a connected, measurable, and scalable revenue engine.
- [Demonstrate IT Value Through ITFM Reporting](https://www.infotech.com/research/ss/demonstrate-it-value-through-itfm-reporting): CIOs are expected to prove IT’s value in business terms. But when IT financial management (ITFM) reporting focuses solely on cost, IT is viewed as an operational expense rather than a value creator. Demonstrating IT value requires a business-aligned reporting foundation that links costs, benefits, and outcomes. This blueprint equips organizations of any size or financial data maturity level with a practical roadmap to build that foundation, deliver executive-ready ITFM reporting, and move from cost transparency to measurable value.
- [Develop Your Agentic AI Prototype](https://www.infotech.com/research/ss/develop-your-agentic-ai-prototype): IT leaders face rising pressure to demonstrate value from agentic AI, yet many organizations struggle to move agents into production and realize ROI due to insufficient evidence of solution feasibility, viability, and security. Follow our structured five-phase engineering methodology to turn agentic AI designs into defensible, evidence-generating prototypes. This framework focuses on technical implementation after the design process has been completed.
- [Assess and Prioritize Agentic AI Use Cases in Oil and Gas](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-oil-and-gas-e09bc1a1-8b2e-4ae7-8a4a-e1aafe7d6105): Oil and Gas leaders face growing pressure to adopt AI without disrupting mission-critical operations. This storyboard helps organizations identify, evaluate, and prioritize AI use cases aligned to business drivers such as operational efficiency, safety, reliability, and profitability, enabling faster, value-driven AI adoption.
- [​​Build a Better Enterprise Architect​](https://www.infotech.com/research/ss/build-a-better-enterprise-architect): Not all enterprise architects are created equally. The enterprise architect role is context-sensitive, and what works in one organization may be the wrong posture in another. Hiring or developing for every possible skill at once can produce architects who are overwhelmed and ill-equipped to address enterprise problems. Our research gives enterprise architecture (EA) leaders and their teams a structured path to define the right role of an enterprise architect, identify the skills that matter, and roadmap development milestones tied to real stakeholder value.
- [Assess and Prioritize Agentic AI Use Cases in Education](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-education): Identify and prioritize agentic AI opportunities for universities, colleges, schools, and districts, using both a top down approach, through agentic AI case studies, or a bottom up approach, by analyzing your current operations.
- [Assess and Prioritize Agentic AI Use Cases in Gaming & Hospitality](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-gaming-hospitality): The hospitality industry is at a turning point. Operational challenges and mounting economic pressures are eroding competitive advantage, while rising guest expectations demand more seamless, personalized experiences. As organizations continue to move through the wave of generative AI, the next shift is on the horizon: agentic AI.
- [Assess and Prioritize Agentic AI Use Cases in Construction](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-construction): Construction projects are growing more complex, making traditional planning methods insufficient. Firms are turning to advanced technologies to improve coordination and manage risk. Agentic AI enables continuous monitoring, early issue detection, and adaptive planning, helping keep schedules, resources, and stakeholders aligned as project conditions change.
- [Activate Data Governance](https://www.infotech.com/research/ss/activate-data-governance): Data governance, like governance in general, is about making decisions that steer resources toward value while appropriately managing risk. But efforts often go off track because data leaders start with management mechanisms such as catalogs, glossaries, and quality, which don’t address the underlying problem: unanswered governance decisions. This comprehensive blueprint offers a step-by-step methodology that helps you define and activate a framework for establishing data governance as a decision-making system.
- [Assess and Prioritize Agentic AI Use Cases in Retail](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-retail): This research helps retailers identify where agentic AI can automate and accelerate their most critical business capabilities.
- [Align CRM Selection to Your Higher Education Context](https://www.infotech.com/research/ss/align-crm-selection-to-your-higher-education-context): This blueprint helps higher education institutions select CRM platforms by assessing strategic, technical, and organizational readiness. It simplifies vendor evaluation through a 12-factor framework and guides institutions toward solutions that match their capacity and goals.
- [Contact Center as a Service Selection Guide](https://www.infotech.com/research/ss/contact-center-as-a-service-selection-guide): Organizations are under pressure to modernize customer service while navigating a crowded and rapidly evolving contact center as a service (CCaaS) market. Vendor capabilities are expanding quickly, AI-driven features are accelerating, and overlapping technologies make it difficult to determine what is needed versus what is being sold. For customer service leaders, IT, and enterprise architects aligning customer experience management (CXM) strategy with platform selection, our guide provides a structured approach to evaluate vendors objectively, align capabilities to real use cases, and reduce risk across the decision-making process.
- [Publish an Annual AI Performance Report](https://www.infotech.com/research/ss/publish-an-annual-ai-performance-report): This research provides a structured approach for organizations to measure, evaluate, and communicate the business value of AI initiatives. It guides the development of an annual AI performance report to enable better decision-making, portfolio governance, and alignment of AI investments with strategic business outcomes.
- [Assess and Prioritize Agentic AI Use Cases in Transportation](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-transportation): From rail and aviation to freight logistics and public transit, leaders are being pressured to evaluate whether autonomous coordination, dispatch, maintenance, and disruption-management agents can materially improve resilience and efficiency. However, transportation operates under strict safety, regulatory, labor, and public-accountability constraints. The central challenge is determining where autonomy is structurally appropriate in transportation and where it introduces unacceptable operational, regulatory, or reputational risk. This research will introduce a transportation-specific agentic AI use case landscape, mapping autonomy roles to industry capability domains and evaluating them along an autonomy-versus-risk spectrum.
- [Launch an OT Security Program for Manufacturing](https://www.infotech.com/research/ss/launch-an-ot-security-program-for-manufacturing): Manufacturing continues to be one of the most frequently targeted industrial sectors, with ransomware and disruptive cyber activity increasingly intersecting with operational environments. At the same time, manufacturers are accelerating digital initiatives such as connected operations, advanced analytics, and automation, which expand the attack surface and introduce new dependencies between business systems and the factory floor. For CIOs, this reinforces the need to reduce adversary dwell time, prevent escalation from IT environments into OT, and ensure the organization can contain and recover from incidents without prolonged production or safety impacts This research is designed to give CIOs a practical, defensible way to understand, prioritize, and act on OT security risk in manufacturing environments by translating the complexity of OT into a structured assessment, prioritization, and action framework that can be applied immediately.
- [Assess Your CMMC Readiness](https://www.infotech.com/research/ss/assess-your-cmmc-readiness): As cyber threats against the U.S. Defense Industrial Base increase, the Department of Defense (DoD) now requires its contractors and subcontractors to clearly define, protect, and prove how Controlled Unclassified Information (CUI) is handled within their environments. But updated Cybersecurity Maturity Model Certification (CMMC) 2.0 requirements leave CIOs and CISOs unsure what they need to do next or how to prepare for an audit. This blueprint helps organizations take a structured approach to CMMC readiness by validating scope, clarifying roles and responsibilities, and ensuring technical controls are supported by documented policies, repeatable processes, and defensible evidence.
- [Visualize the Mining Industry of the Future](https://www.infotech.com/research/ss/visualize-the-mining-industry-of-the-future): Mining organizations face economic, operational, and workforce-related headwinds that are increasing the demand for digital evolution as a support. Understanding the paradigms of the future and the components of the digitally enabled mine will allow IT leaders to strategize for the future.
- [Configure-Price-Quote Selection Guide](https://www.infotech.com/research/ss/configure-price-quote-selection-guide): Configure-Price-Quote software helps salespeople move from prospect to contract efficiently and accurately. With a three-pronged functionality, understanding the best fit to organization and industry is imperative to deriving the best benefit from this software.
- [Define Your Business Needs for an Oil and Gas ERP Transition](https://www.infotech.com/research/ss/define-your-business-needs-for-an-oil-and-gas-erp-transition): Oil and gas ERP transformations often fail due to unclear, unvalidated requirements and excessive customization. This blueprint helps organizations define, validate, and prioritize ERP requirements aligned to industry best practices, reducing risk, improving stakeholder alignment, and increasing the likelihood of a successful ERP transition.
- [e-Commerce Platform Selection Guide](https://www.infotech.com/research/ss/e-commerce-platform-selection-guide): This blueprint helps organizations select the right e-commerce platform by aligning business objectives, customer experience goals, and technical requirements. It provides a structured, defensible approach to building a business case, defining requirements, evaluating vendors, and preparing for implementation in a rapidly evolving digital commerce market.
- [Build a Data Strategy for Property & Casualty Insurance](https://www.infotech.com/research/ss/build-a-data-strategy-for-property-casualty-insurance): P&C insurers face growing pressure to improve underwriting accuracy, reduce claims leakage, and meet regulatory expectations while operating with fragmented data. A governed data strategy enables insurers to unify risk information, strengthen decision-making, and embed trust, consistency, and accountability across core insurance functions.
- [Assess and Prioritize Agentic AI Use Cases in the Nonprofit Sector](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-the-nonprofit-sector): Nonprofits see strong potential in agentic AI, but they need a practical way to identify where it can create value without weakening trust, accountability, or mission alignment. This storyboard helps leaders assess, prioritize, and govern agentic AI use cases that can improve capacity, responsiveness, and service delivery.
- [Assess and Prioritize Agentic AI Use Cases in Mining](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-mining): Mining leaders face growing pressure to adopt AI without disrupting mission-critical operations. This storyboard helps organizations identify, evaluate, and prioritize AI use cases aligned to business drivers such as operational efficiency, safety, reliability, and profitability, enabling faster, value-driven AI adoption.
- [Assess and Prioritize Agentic AI Use Cases in Financial Services](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-financial-services): Agentic AI is advancing quickly, but most financial institutions remain stuck in pilots. The constraint is not technical capability. It is the absence of clear governance. Without defined autonomy boundaries, auditability, and cross-functional ownership, early deployments introduce compliance risk before delivering value.
- [Assess and Prioritize Agentic AI Use Cases in Manufacturing](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-manufacturing): Manufacturing has reached diminishing returns from traditional automation and lean. Competitive advantage now depends on effective AI deployment. This research identifies high-impact use cases across Plan, Source, Make, and Deliver, providing a structured method to prioritize AI initiatives by value, maturity, and measurable operational impact.
- [Defend Against Defects and Technical Debt in Your AI-Generated Code](https://www.infotech.com/research/ss/defend-against-defects-and-technical-debt-in-your-ai-generated-code): AI is here to stay. The real question is not whether you use AI, but whether you use it responsibly. By implementing necessary guardrails on your AI tools, you can ship reliable products and put your developers in the best place to succeed.
- [Get Ready for Augmented Security Operations](https://www.infotech.com/research/ss/get-ready-for-augmented-security-operations): Before you go shopping for an agentic engine, you need to know whether your SOC is ready to run one. That is not a philosophical question. It is an engineering question, and it has a measurable answer. This research gives you the diagnostic to find it. We assess your operations across four domains: the quality of your data, the determinism of your logic, the readiness of your workflow, and the maturity of your governance. The output is a decision, not a roadmap. And it is a decision with a third option that the market has not yet resolved: do you build the foundation yourself, do you hand it to a managed provider who already has, or do you buy agentic software and assume that the vendor has solved the engineering problem for you? This research will help you understand which of those three paths is honest given where you actually stand, and why the third option carries risks that the sales deck will not mention.
- [Adopt a World-Class ITFM Taxonomy](https://www.infotech.com/research/ss/adopt-a-world-class-itfm-taxonomy): Our three-phase framework gives IT leaders a tested, ready-to-implement, and scalable model to analyze and understand IT expenditures – and communicate them in meaningful way to all stakeholders who have a vested interest in technology spending.
- [Info-Tech’s Best Research for Education 2026](https://www.infotech.com/research/ss/info-tech-s-best-research-for-education-2026): Education institutions are navigating disruption on multiple fronts, from AI to enrollment decline, and IT is becoming central to institutional resilience and transformation. Discover this research-driven guide for IT leaders tackling the unique challenges they’re facing in Education.
- [Info-Tech’s Best Research for Manufacturing 2026](https://www.infotech.com/research/ss/info-tech-s-best-research-for-manufacturing-2026): Manufacturers are accelerating digital transformation to stay competitive in a volatile global environment, and IT is critical to driving efficiency, resilience, and innovation across operations. Explore this research-based resource designed to help IT leaders navigate the most pressing challenges in Manufacturing today.
- [Info-Tech’s Best Research for Financial Services 2026](https://www.infotech.com/research/ss/info-tech-s-best-research-for-financial-services-2026): Financial institutions are balancing innovation with risk in an increasingly complex market. Amid economic pressure, regulatory scrutiny, and rising customer expectations, IT must modernize systems, unlock data value, and enable secure innovation. Explore this research-driven resource designed to help IT leaders respond to shifting demands across the Financial Services sector.
- [Info-Tech’s Best Research for Professional Services 2026](https://www.infotech.com/research/ss/info-tech-s-best-research-for-professional-services-2026): Professional services firms are reinventing delivery models in an AI- and data-driven economy. To remain competitive, firms must integrate advanced technologies while maintaining talent, trust, and service quality. This research-informed resource is designed to support IT leaders in addressing the evolving demands of Professional Services.
- [Info-Tech’s Best Research for Government 2026](https://www.infotech.com/research/ss/info-tech-s-best-research-for-government-2026): The public sector and governments are under pressure to modernize while maintaining trust, security, and accountability. As citizen expectations rise and complexity grows, IT leaders must balance modernization, workforce transformation, and service delivery at scale. In this research-driven guide, you’ll discover the priorities shaping Government IT today.
- [​Create Your Agentic AI Roadmap for Data Management](https://www.infotech.com/research/ss/create-your-agentic-ai-roadmap-for-data-management): Agentic AI represents one of the most important emerging opportunities for data leaders, but the real barrier is not interest, it is practical decision-making. Most organizations already have plenty of ideas, pilots, and internal curiosity. The harder question is how to determine which opportunities are worth pursuing, which ones are ready to move forward, and which ones require stronger foundations before they can deliver value safely and responsibly.​
- [Discover the Enterprise Agentic AI Technology Stack](https://www.infotech.com/research/ss/discover-the-enterprise-agentic-ai-technology-stack): What worked for early AI pilots will not hold up at enterprise scale. Before making long-term decisions, IT leaders, enterprise architects, and AI product owners need a clear view of all the layers of the agentic AI stack.
- [Visualize the Higher Education Industry of the Future](https://www.infotech.com/research/ss/visualize-the-higher-education-industry-of-the-future): Every institution in higher education risks being caught unprepared by today’s rapid technological advancement, geopolitical disruptions, and demographic shifts. Senior IT leaders can use this research to understand why key technology trends matter, then follow the practical steps to make sure their organization isn’t left behind.
- [Create an Effective SEO Strategy](https://www.infotech.com/research/ss/create-an-effective-seo-strategy): Leading search engine optimization methods focus on creating and posting relevant keyword-rich content, not just increasing page rank. Content and keywords should move buyers along their journey, close sales, and develop long-term relationships. Unfortunately, many SEO specialists focus on computers, not the buyer. And, even more concerning, up to 70% of SaaS businesses have already been impacted by outdated and inefficient SEO techniques. Poor strategies often focus on ballooning SEO metrics in the short-term instead of building the company’s long-term PageRank.
- [Project & Portfolio Management Software Selection Guide](https://www.infotech.com/research/ss/project-portfolio-management-software-selection-guide): Use this guide to cut through the crowded PPM marketplace and evaluate platforms based on real organizational needs, maturity, and use cases – not vendor hype.
- [Identify Use Cases to Inform AI Strategy for Oil and Gas](https://www.infotech.com/research/ss/identify-use-cases-to-inform-ai-strategy-for-oil-and-gas): Oil and gas leaders face growing pressure to adopt AI without disrupting mission-critical operations. This storyboard helps organizations identify, evaluate, and prioritize AI use cases aligned to business drivers such as operational efficiency, safety, reliability, and profitability, enabling faster, value-driven AI adoption.
- [Build an AI-Driven Supply Chain Resilience Strategy for Retail](https://www.infotech.com/research/ss/build-an-ai-driven-supply-chain-resilience-strategy-for-retail): This research provides actionable AI use cases for retail supply chains and a clear framework for identifying priorities, guiding investment, and building a scalable, future-ready, AI-driven supply chain strategy.
- [Optimize Lead Generation With Lead Scoring](https://www.infotech.com/research/ss/optimize-lead-generation-with-lead-scoring): With marketer rush to generate revenues, just 32% of companies pass well-qualified leads over to their outbound sellers. The culprit is often a lack of a lead scoring methodology. Our blueprint helps marketers build their own lead scoring approach that, when applied to their lead management platform, will increase sales productivity and lead generation ROI.
- [Get Started With Customer Advocacy](https://www.infotech.com/research/ss/get-started-with-customer-advocacy): This blueprint will help leaders of customer advocacy programs get started with developing a formalized pilot program that will demonstrate the value of customer advocacy and lay a strong foundation to justify rollout.
- [Harness AI to Reduce the Cost and Effort of KTLO in IT Operations](https://www.infotech.com/research/ss/harness-ai-to-reduce-the-cost-and-effort-of-ktlo-in-it-operations): By strategically investing in AIOps, Gen AI, and other innovations in automation, CIOs can solve the familiar problem of KTLO and achieve a dual strategic objective: they reclaim budget and staff capacity to fund growth initiatives, while simultaneously using the process as the primary training ground for their teams in AIOps and Gen AI, equipping IT with the skills to lead the next wave of business projects.
- [Diagnose and Optimize Your Lead Gen Engine](https://www.infotech.com/research/ss/diagnose-and-optimize-your-lead-gen-engine): Quickly diagnose what’s not working within your lead gen engine so that you can remedy the issues uncovered and get back on track, building new customer relationships and driving loyalty.
- [Build Investor Awareness to Secure Next-Round Financing](https://www.infotech.com/research/ss/build-investor-awareness-to-secure-next-round-financing): A startup needs to quickly secure new financing and leadership is looking to PR for support. The PR Lead needs to identify the Ideal Investor Profile, create targeted documents, and launch a dedicated virtual secure data room for investors.
- [Select and Prioritize AI Use Cases for Your Law Firm](https://www.infotech.com/research/ss/select-and-prioritize-ai-use-cases-for-your-law-firm): Law firms face pressure to adopt AI while managing risk, compliance, and client trust. Success requires moving beyond market hype to strategically prioritize feasible, value-aligned use cases supported by clear metrics, internal AI maturity, governance, and market validation to deliver business impact.
- [Reimagine Business Processes With an AI-First Approach](https://www.infotech.com/research/ss/reimagine-business-processes-with-an-ai-first-approach): AI delivers value only when it transforms core processes, not scattered tasks. This blueprint guides teams to discover, prioritize, and redesign workflows with AI, using practical tools to assess readiness, identify opportunities, and build scalable, AI-first processes that drive real business outcomes.
- [Develop a Business-Aligned GIS Strategy for Utilities](https://www.infotech.com/research/ss/develop-a-business-aligned-gis-strategy-for-utilities): Geographic information systems (GIS) are no longer viewed as mapping tools for utility organizations; they have transformed into strategic platforms at the heart of modern utility management. The insights and frameworks provided in this blueprint will help organizations build a future-ready GIS platform, driving innovation and supporting the journey toward grid modernization.
- [Transform Your Transportation Operations With High-Value AI Use Cases](https://www.infotech.com/research/ss/transform-your-transportation-operations-with-high-value-ai-use-cases): The goods transportation and logistics industry is undergoing rapid transformation as customer expectations rise for faster, more sustainable, and more transparent services. At the same time, ongoing disruption, cost pressures, and operational complexity are forcing organizations to reassess how resilient and efficient their operations truly are. To remain competitive, transportation leaders must modernize core processes and better leverage the growing volume of operational data generated across fleets, routes, and customer interactions.
- [Accelerate AI in Government for Improved Impact and Results](https://www.infotech.com/research/ss/accelerate-ai-in-government-for-improved-impact-and-results): Public sector CIOs face pressure to harness AI responsibly while translating mandates into measurable productivity gains. Most AI pilots fail not because of technology, but because organizations attempt acceleration before establishing critical foundations. This diagnostic-first framework assesses governance, architecture, stakeholders, and psychological safety to identify gaps blocking successful implementation.
- [Build a More Effective Go-to-Market Strategy](https://www.infotech.com/research/ss/build-a-more-effective-go-to-market-strategy): A successful go-to-market (GTM) strategy aligns marketing, product, sales, and customer success, enables product launch decision-making based on deep buyer understanding, and drives competitive differentiation with a solid business case to capture incremental market opportunity.
- [Create Assets to Accelerate the Buyer Journey](https://www.infotech.com/research/ss/create-assets-to-accelerate-the-buyer-journey): This blueprint teaches marketers to identify and interview their valuable buyers and then collect the right data to optimize cadence and nurture sequences. Building the right WIIFM message optimizes a journey and is a data-based approach to building competitive differentiation.
- [Board Management Software Selection Guide](https://www.infotech.com/research/ss/board-management-software-selection-guide): Boards face growing regulatory demands, distributed work, and higher expectations for security and transparency. Manual and fragmented board processes increase risk and inefficiency. Modern board management platforms centralize governance workflows, improve compliance, and enable boards to focus on strategic oversight and informed decision-making.
- [Build a Technical Reference Architecture for Utilities](https://www.infotech.com/research/ss/build-a-technical-reference-architecture-for-utilities): TRA transforms architecture from a technical exercise into a strategic enabler of the digital utility — one that supports secure, interoperable, and future-ready operations in an era of rising demand and complexity.
- [Design a Service Catalog That Drives Insight and Innovation](https://www.infotech.com/research/ss/design-a-service-catalog-that-drives-insight-and-innovation): This blueprint offers a step-by-step approach to a purpose-built catalog that improves clarity, accelerates AI and automation readiness, and enables better decision-making.
- [Accelerate AI Literacy and Adoption](https://www.infotech.com/research/ss/accelerate-ai-literacy-and-adoption): Artificial intelligence is considered an automation engine that helps gain efficiency. Despite promising impacts of AI, organizations face multiple challenges with the proper use of it. This workshop provides a structured, hands-on guideline to help organizations move from basic AI awareness to practical adoption and scaled use of AI. Participants will gain a shared understanding of AI concepts, review high-value use cases, develop prompting skills, design agentic AI workflows, and establish the change management approaches that are required for successful adoption and use of AI across the enterprise.
- [Right-Size Your Enterprise Application Support Team](https://www.infotech.com/research/ss/right-size-your-enterprise-application-support-team): Ensuring application support teams are at their optimal size and structure is critical when running major enterprise apps like ERPs or CRMs. But this challenge becomes even more complex when transitioning from on-premises to a cloud or hybrid environment. Use our step-by-step framework to build an optimized application support team that has the right people in the right places, helping to deliver maximum value.
- [Define Your Industry-Specific Transformation Through Capability Mapping](https://www.infotech.com/research/ss/define-your-industry-specific-transformation-through-capability-mapping): This approach to business architecture provides a structured, evidence-based method for diagnosing organizational challenges, mapping processes and technologies, and selecting the most impactful transformation initiatives. This enables leaders to confidently invest in projects that deliver measurable value, improve efficiency, and strengthen strategic alignment across the organization.
- [Select a Student Information System for K-12 Education](https://www.infotech.com/research/ss/select-a-student-information-system-for-k-12-education): Selecting a student information system (SIS) is a strategic decision for K-12 organizations. This blueprint guides stakeholders through requirement gathering, vendor evaluation, and integration planning to ensure the chosen SIS aligns with educational goals, compliance needs, and operational efficiency.
- [Build a Resource Plan to Support Integrated IT and Biomedical Device Management](https://www.infotech.com/research/ss/build-a-resource-plan-to-support-integrated-it-and-biomedical-device-management): Healthcare’s future depends on uniting Biomed and IT. As devices become networked endpoints, fragmented ownership creates risks. A unified model with shared accountability ensures lifecycle management, cybersecurity, compliance, and uptime – empowering leaders to scale, secure, and protect patient safety at the edge of care.
- [Drive Business Value With Microsoft 365 Copilot](https://www.infotech.com/research/ss/drive-business-value-with-microsoft-365-copilot): Microsoft 365 Copilot introduces a major change in how work gets done — but without a structured approach, it can create confusion, risk, and unrealized expectations. Leading your organization to value with Copilot depends on effective controls paired with capability-aligned use cases to scale safely and deliver meaningful impact. Our step-by-step framework helps you translate Copilot’s capabilities into measurable value by identifying where it will create real impact, defining clear guardrails, and aligning adoption to organizational readiness.
- [Optimize the Right Metrics to Scale Your Business](https://www.infotech.com/research/ss/optimize-the-right-metrics-to-scale-your-business): Tech startup CEOs should use metrics to guide decisions on operational improvements. However, many CEO entrepreneurs who come from other disciplines may not have settled on the right metrics to track. When these metrics are optimized, they can help CEOs determine if their company is on track to scale.
- [Modernize Manufacturing Operations Using High-Impact AI Use Cases](https://www.infotech.com/research/ss/modernize-manufacturing-operations-using-high-impact-ai-use-cases): Despite soaring investment, most manufacturers still struggle to translate AI pilots into enterprise-scale gains. What separates the leaders from the laggards is not access to technology, but the discipline to deploy it where it matters most. Many manufacturers are already transforming AI from an innovation experiment into a core operational capability: a self-learning, adaptive intelligence embedded in every process, every machine, and every decision. AI is no longer a research initiative; it is the new operating system of industrial performance.
- [Visualize Your Strategic Roadmap With Power BI](https://www.infotech.com/research/ss/visualize-your-strategic-roadmap-with-power-bi): The templates, slide deck, and videos are here to help you produce and publish a strategic roadmap when you lack the cost and benefits information needed for a conventional project portfolio dashboard.
- [Rebuild Your Talent Engine: Attract and Retain IT Talent in Insurance](https://www.infotech.com/research/ss/rebuild-your-talent-engine-attract-and-retain-it-talent-in-insurance): Insurers face rising attrition and digital-skills shortages that slow modernization. This blueprint helps insurers rebuild their IT talent engine by designing and activating a modern employee value proposition (EVP) built on flexibility, growth, purpose, and belonging to attract, retain, and engage modernization-critical talent.
- [Build a Next-Gen Retail Tech Stack Roadmap](https://www.infotech.com/research/ss/build-a-next-gen-retail-tech-stack-roadmap): This research helps members connect their business capabilities to the core technology that enables them. It helps clarify where systems create value and where they constrain performance. This research takes members through a structured process of defining core technology that supports their key business capabilities and provides them with a clear modernization roadmap.
- [Build a Sustainable Knowledge Transfer Strategy](https://www.infotech.com/research/ss/build-a-sustainable-knowledge-transfer-strategy): This blueprint helps IT leaders identify their highest-risk knowledge areas, choose the right transfer tactics – including where AI can help – and build a practical roadmap to sustain knowledge transfer over time.
- [Prioritize and Implement Construction Robotics to Support Your Workforce](https://www.infotech.com/research/ss/prioritize-and-implement-construction-robotics-to-support-your-workforce): The construction industry is shifting into a new era of transformation as robotics move from concept to onsite reality. This research explores how firms can strategically invest in automation to enhance safety, productivity and precision while aligning innovation with organizational goals and long-term value.
- [Build an Integrated Enterprise Risk Management Program](https://www.infotech.com/research/ss/build-an-integrated-enterprise-risk-management-program): Organizations operate in a risk environment of unparalleled volatility and complexity, intensified by AI and other emerging technologies. Traditional, siloed enterprise risk management (ERM) programs can’t keep pace with today’s deeply interconnected risks, which can cascade rapidly across department lines. This step-by-step blueprint will help you build an integrated ERM program that aligns risk appetite to strategic objectives, enables risk-informed decision-making, and embeds risk management across the organization.
- [Establish Your Adaptive AI Governance Program: From Principles to Practice](https://www.infotech.com/research/ss/establish-your-adaptive-ai-governance-program-from-principles-to-practice): AI is evolving at a dizzying pace. Traditional governance frameworks for safe, responsible, and compliant AI use are struggling to keep up – too static to nimbly adapt when AI technology moves forward, new risks emerge, and regulatory standards change. As agentic AI proliferates, a new, dynamic model of AI governance is needed. Use our step-by-step methodology and practical tools to develop an AI governance roadmap that adapts to shifts in technology, risk, and legislation while aligning with your organization’s values and goals to deliver real impact.
- [Build a Construction IT Resourcing Plan in Hospitality](https://www.infotech.com/research/ss/build-a-construction-it-resourcing-plan-in-hospitality): IT is often excluded from early construction planning, causing overlooked requirements, delays, and budget overruns. Late involvement compresses timelines, limits scalability, and deprioritizes IT initiatives. Aligning IT resourcing with project milestones, quantifying risks, and communicating needs early ensures proper engagement and maximizes business value.
- [Develop a Plan to Overcome Your Microsoft Power Apps Challenges](https://www.infotech.com/research/ss/develop-a-plan-to-overcome-your-microsoft-power-apps-challenges): Use this four-step research framework to properly address these critical issues before scaling Power Apps across your organization.
- [Build a Digital Health Strategy for Your Healthcare Organization](https://www.infotech.com/research/ss/build-a-digital-health-strategy-for-your-healthcare-organization): Healthcare organizations must align business and IT priorities to meet digital economy demands. By integrating value-driven planning, emerging technologies, and redesigned stakeholder experiences, leaders can overcome legacy constraints and siloed strategies to build a connected, resilient, data-driven digital health ecosystem that advances enterprise goals.
- [Launch Products Faster With Modern Product Lifecycle Management Systems](https://www.infotech.com/research/ss/launch-products-faster-with-modern-product-lifecycle-management-systems): Manufacturing leaders today face unrelenting pressure to launch new products faster, at lower cost, and with higher quality. Traditional product development is often fragmented across engineering, operations, and information technology. Modern product data management (PDM) and product lifecycle management (PLM) work together to solve this. The case for PDM and PLM is about competitiveness. CIOs who invest in a modern PDM foundation and a modern PLM orchestration layer equip their organizations to launch faster, innovate with confidence, adapt with agility, and lead in a marketplace defined by constant change. This research guides you in building out a true digital thread for your product design and development processes using a PDM and a PLM system.
- [Build Your Applications Practice Strategy](https://www.infotech.com/research/ss/build-your-applications-practice-strategy): Learn how to transform your applications practice from a tactical role into a strategic and business-aligned partner.
- [Assess Readiness and Value for Policy-as-Code](https://www.infotech.com/research/ss/assess-readiness-and-value-for-policy-as-code): Policy-as-code (PaC) offers a path to codifying and automatically evaluating policies for enforcement but blindly rushing to adoption carries its own risks. This research offers a step-by-step framework to understand PaC’s potential value and your organization’s readiness for adoption.
- [Legal Industry Business Reference Architecture](https://www.infotech.com/research/ss/legal-industry-business-reference-architecture): This project helps law firms realign strategy, talent, and technology through a business reference architecture lens. It defines core capabilities, assesses readiness, and supports law firms prioritize investments to overcome structural inertia, fragmented systems, and talent gaps. This research enables sustainable, technology-driven transformation in a rapidly evolving legal market.
- [Build a Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-business-aligned-it-strategy): Create an IT strategy based on business needs, not just intuition. It is no longer enough to generate a text document and call it an IT strategy. Stakeholder attention spans are growing shorter; create a visual IT strategy to show how IT will support the business.
- [Master Certificate Lifecycle Management](https://www.infotech.com/research/ss/master-certificate-lifecycle-management): Traditional cryptography is no longer enough. Public Key Infrastructure (PKI) processes lack the robustness required to meet the complex challenges of post-quantum computing, AI agents, and shortened certificate lifespans. The real challenge isn’t PKI itself – it's managing the full lifecycle of certificates across a growing digital ecosystem. Use this step-by-step blueprint to adopt certificate lifecycle management (CLM) that’s enabled by automation and designed to build greater security and agility into your organization.
- [Extend Enterprise Architecture to Operational Technology for Utilities](https://www.infotech.com/research/ss/extend-enterprise-architecture-to-operational-technology-for-utilities): Building the utility of the future demands a unified, enterprise-wide effort, and EA provides the blueprint to orchestrate it. As OT becomes as sophisticated as IT with edge platforms and the emergence of AI, extending EA into OT unlocks operational intelligence and accelerates innovation across your enterprise.
- [Retail Business Reference Architecture](https://www.infotech.com/research/ss/retail-business-reference-architecture): A retail business reference architecture (BRA) connects strategy to execution across stores, e-commerce, supply chain, and customer engagement. It helps IT align people, processes, and technology with growth and omnichannel goals, driving efficiency, eliminating redundancies, and enabling a digitally transformed, customer-centric retail future.
- [Scale Remote Patient Monitoring to Improve Healthcare Services](https://www.infotech.com/research/ss/scale-remote-patient-monitoring-to-improve-healthcare-services): Healthcare systems face unsustainable strain from chronic disease costs, staff shortages, and fragmented care. Scaling RPM as an integrated enterprise strategy, not isolated pilots, aligns workflows, reduces long-term technology costs, and improves patient engagement, creating a sustainable, data-driven model for chronic care management.
- [Leave a Lasting Impression  With a Compelling Brand Identity](https://www.infotech.com/research/ss/leave-a-lasting-impression-with-a-compelling-brand-identity): This blueprint explores the importance of formulating and integrating the fundamental components of the brand essence into a well-crafted brand identity. It outlines potential challenges, like lack of clarity, inconsistencies, and market saturation, and provides strategies to overcome them.
- [Contract Lifecycle Management Platform Selection Guide](https://www.infotech.com/research/ss/contract-lifecycle-management-platform-selection-guide): Contracts underpin every supplier relationship, customer agreement, and revenue commitment. As regulatory requirements, customer and supplier ecosystems, and digital workflows become more complex, CLM platforms have evolved far beyond basic contract storage and tracking. But as their capabilities expand, CLM platform selection initiatives often stall amid unclear requirements, a fragmented vendor landscape, and inconsistent features. Use this buyer’s guide to help structure a CLM platform selection process that unlocks the full value of your contracts.
- [The Security Playbook](https://www.infotech.com/research/ss/the-security-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [Align Your P&C PAS With the Right Modernization Pathway](https://www.infotech.com/research/ss/align-your-p-c-pas-with-the-right-modernization-pathway): Property & casualty insurers face mounting pressure to modernize policy administration systems (PAS) to meet regulations, customer expectations, and competitive pressures. This buyers guide provides a structured process to align modernization pathways with business goals, evaluate vendors, and ensure strategic, sustainable transformation.
- [Identify Use Cases to Inform an AI Strategy for Professional Services](https://www.infotech.com/research/ss/identify-use-cases-to-inform-an-ai-strategy-for-professional-services): Professional service organizations face pressure to demonstrate AI value amid market and margin constraints yet struggle with feasibility, governance, and cultural resistance. Success depends on aligning AI use cases with business capability and maturity while managing costs and the threat to the traditional billing model.
- [Turn Share of Voice Growth Into a Strategic Weapon](https://www.infotech.com/research/ss/turn-share-of-voice-growth-into-a-strategic-weapon): With a greater SOV, opportunity is turned into sales wins and a company can capture a great market share. Excess SOV (eSOV) for small companies is especially important, as it creates the conditions to increase market share when sales wins occur against a stronger competitor.
- [The Infrastructure and Operations Playbook](https://www.infotech.com/research/ss/the-infrastructure-and-operations-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [Identify and Select AI Use Cases to Pilot in the Education Sector](https://www.infotech.com/research/ss/identify-and-select-ai-use-cases-to-pilot-in-the-education-sector): Educational technology leaders must identify AI pilots that enhance learning outcomes, improve operational efficiency, and align with institutional mission while managing budget constraints and regulatory compliance requirements.
- [Build a Public Sector Shared Services Organization](https://www.infotech.com/research/ss/build-a-public-sector-shared-services-organization): This blueprint provides a structured, repeatable roadmap to stand up a public sector shared services organization. It guides government leaders through five implementation phases – Assess, Design, Build, Scale, and Optimize – supported by a companion planning workbook to evaluate readiness, design governance, forecast staffing, and track performance metrics.
- [Deploy and Scale Your Agentic AI Prototype](https://www.infotech.com/research/ss/deploy-and-scale-your-agentic-ai-prototype): Move a working prototype into staging or production with discipline and repeatability. The research will guide participants through system integration with enterprise applications and data sources, workflow and process embedding, human-in-the-loop control design, observability and performance monitoring, and post-deployment optimization.
- [Design Your Agentic AI Prototype](https://www.infotech.com/research/ss/design-your-agentic-ai-prototype): This step-by-step blueprint provides a disciplined path from AI concept to rigorously scoped, testable agentic prototype that aligns to organizational goals, integrates with systems, and includes guardrails right from the outset.
- [The Applications Playbook](https://www.infotech.com/research/ss/the-applications-playbook-a0ba25c4-6c93-4e18-b589-6d64a7e10871): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [GRC Software Selection Guide](https://www.infotech.com/research/ss/grc-software-selection-guide): This comprehensive software selection guide helps your organization take a strategic inward look at your unique GRC needs – before you engage with vendors.
- [The CIO Playbook](https://www.infotech.com/research/ss/the-cio-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [Improve External PR Communications for Greater Product Launch Success](https://www.infotech.com/research/ss/improve-external-pr-communications-for-greater-product-launch-success): An efficient PR campaign will build internal alignment, use a concise value prop in the messaging, define metrics to validate the importance of PR, and follow a defined plan including outreaches to key media and industry influencers to increase impressions.  
- [Leverage Risk to Inform IT Outsourcing Requirements](https://www.infotech.com/research/ss/leverage-risk-to-inform-it-outsourcing-requirements): Many organizations choose to outsource IT infrastructure, but the results often disappoint – and outsourcing only amplifies internal gaps and inefficiencies. Assessing outsourcing risks upfront can help IT leaders reduce vendor misalignment, unmet expectations, and costly cycles of rework and insourcing. This research provides a structured framework to help take control of outsourcing risks before you sign a contract so your RFP sets up the vendor relationship for measurable outcomes.
- [Security Priorities 2026](https://www.infotech.com/research/ss/security-priorities-2026): Our Security Priorities 2026 report unveils five initiatives to help transform your security program in the year ahead, then breaks them down into actionable recommendations to translate strategy into real results.
- [Applications Priorities 2026](https://www.infotech.com/research/ss/applications-priorities-2026): The Applications Priorities 2026 report explores four critical initiatives to reinforce applications team fundamentals, drive AI-enabled value, and ensure consistent, reliable, flexible delivery in the coming year. Amid economic and geopolitical uncertainty, learn how to realign your applications strategy with organizational ambitions – so the real transformation can begin.
- [​​Infrastructure and Operations Priorities 2026​](https://www.infotech.com/research/ss/infrastructure-and-operations-priorities-2026): The Infrastructure & Operations Priorities 2026 report outlines five critical initiatives to help I&O leaders break free of the technical debt, legacy systems, and manual processes that are preventing many organizations from becoming high-performing enterprises.
- [​Data Priorities 2026​](https://www.infotech.com/research/ss/data-priorities-2026): Organizations are asking more from IT than ever before. But AI and automation amplify whatever data they consume – feed them noise and they scale confusion. Data leaders must now focus on feeding AI and automation clarity to scale intelligence, drive measurable impact, and stay ahead in an increasingly data-driven landscape.
- [CIO Priorities 2026](https://www.infotech.com/research/ss/cio-priorities-2026): Amid an uncertain future and rapid technological change, tomorrow seems unpredictable. As organizations leverage emerging technologies to leap from now to next, what does “next” mean for CIOs in 2026?
- [Brand Strategy: Establish and Cultivate a Flourishing Brand](https://www.infotech.com/research/ss/brand-strategy-establish-and-cultivate-a-flourishing-brand): Brand strategy is like a sports game plan. It’s the playbook that guides the team to victory, the foundation upon which businesses build their brand, and the roadmap to success. Brands need a winning strategy that considers competitors and target audiences to succeed. Overcoming challenges like market differentiation, channel consistency, and customer trust, leads to the benefits of a strong brand strategy.
- [Define Transportation Data & Analytics Opportunities to Accelerate Transformation](https://www.infotech.com/research/ss/define-transportation-data-analytics-opportunities-to-accelerate-transformation): The paradox is clear: supply chains generate massive volumes of data every day, from numerous sources and inputs. Without organizational alignment and a business-oriented data strategy, this data goes underutilized. Companies must bridge this gap if they want to compete in an increasingly crowded market.
- [Cut Costs by Leveraging AI Solutions](https://www.infotech.com/research/ss/cut-costs-by-leveraging-ai-solutions): This practical research framework will help you identify, prioritize, and select AI use cases that offer the most cost-cutting potential for your organization based on ROI, feasibility, and speed to value.
- [Optimize IT Vendor Contracts in Times of Uncertainty](https://www.infotech.com/research/ss/optimize-it-vendor-contracts-in-times-of-uncertainty): CIOs are under pressure to slash vendor spend, but blind cost-cutting can compromise operations and stall innovation. With a structured plan and centralized visibility, organizations can strategically rationalize vendor portfolios, redirecting savings toward higher-impact priorities. This step-by-step research gives IT leaders a practical framework for evaluating which vendor contracts support critical capabilities, innovation, and resilience.
- [Defend Against Deepfake Cyberattacks](https://www.infotech.com/research/ss/defend-against-deepfake-cyberattacks): Supercharged by AI, deepfakes have rapidly become a critical security threat, exploiting human trust to bypass traditional security measures. Beyond raising the risk of financial losses and data theft, a successful deepfake attack can erode credibility, unsettle shareholders, and trigger regulatory consequences. This research will help CIOs and security leaders identify vulnerabilities, evaluate risks, and design a proactive, resilient deepfake defense program.
- [Leverage AI for Information Management](https://www.infotech.com/research/ss/leverage-ai-for-information-management): AI adds a powerful new layer to information management (IM), one that can dramatically accelerate how organizations create, access, and use information. This blueprint helps IT leaders reframe their IM practices, demystify commercially available AI capabilities, and identify the initiatives that will deliver tangible impact.
- [Design the IT Infrastructure & Operations Organization of the Future](https://www.infotech.com/research/ss/design-the-it-infrastructure-operations-organization-of-the-future): IT infrastructure and operations teams must balance meeting everyday demands with planning for the future. But I&O’s plate is already overloaded with day-to-day tickets, last-minute projects, and fires that urgently need putting out. Use our practical research framework to build an I&O operating model that addresses the needs of both today and tomorrow.
- [Empower Your Business With a Proven Cloud Strategy](https://www.infotech.com/research/ss/empower-your-business-with-a-proven-cloud-strategy): Cloud adoption has moved faster than the decisions and controls needed to manage it. The result is fragmented deployments, spiraling costs, and poor alignment with organizational needs. Even technically successful migrations are often marked by waste and governance gaps that turn cloud into a liability rather than a strategic asset. This blueprint offers a practical approach to building a cloud strategy grounded in organizational alignment, governance maturity, and pattern-driven decision-making.
- [Identify and Respond to Credible Threats Arising From Global Uncertainty](https://www.infotech.com/research/ss/identify-and-respond-to-credible-threats-arising-from-global-uncertainty): New and unknowable threats are emerging from weak signals, rippling across systems, and demanding quick responses even with incomplete data. Rather than rely on single-future risk models, organizations must broaden their outlook to more flexible multi-future ones. Use this step-by-step framework to evolve your entire organization’s relationship with uncertainty to a dynamic approach that can adapt and respond quickly as conditions change.
- [Build a Strong Analyst Relations Foundation](https://www.infotech.com/research/ss/build-a-strong-analyst-relations-foundation): Our research shows that the 25% of AR programs that deliver business value back to their companies do so by bringing analyst insights “inside” to build a better business. Our blueprint provides you with the insights, tools, and tactics to emerge as one of the leaders.
- [Assess and Prioritize Agentic AI Use Cases in Healthcare](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-healthcare): Healthcare CIOs are being pressured to approve agentic AI before accountability, liability, and governance are settled. This blueprint provides a triage model that connects workflow fit, platform position, and clinical-risk guardrails to business value, producing a defensible prioritized portfolio of agentic AI use cases.
- [Assess and Prioritize Agentic AI Use Cases in Government](https://www.infotech.com/research/ss/assess-and-prioritize-agentic-ai-use-cases-in-government): Government organizations struggle to scale agentic AI due to stakeholder misalignment and knowledge gaps. This blueprint provides a structured methodology to evaluate, prioritize, and implement AI use cases by aligning capabilities with business value, assessing risk and feasibility, and building a defensible implementation roadmap.
- [Build Your Infrastructure Platform Engineering Capability](https://www.infotech.com/research/ss/build-your-infrastructure-platform-engineering-capability): This research provides a framework, hypotheses, and practical deliverables to help infrastructure leaders reduce operational toil, improve predictability, and maintain control while supporting modern application delivery at scale.
- [Improve CIAM](https://www.infotech.com/research/ss/improve-ciam): Modern CIAM is broken by the Security vs. UX paradox. We need to replace fragmented identity silos with adaptive orchestration that secures the user journey and ensures global compliance without creating friction.
- [Observe Cybersecurity Awareness Month](https://www.infotech.com/research/ss/observe-cybersecurity-awareness-month): Knowing is not doing. Awareness is not behavior. Most programs tick a compliance box but fail to reduce real-world risk. Evolve Cyber Awareness Month from passive content to active habit-building, transforming employees from targets into a proactive human firewall.
- [Implement Agentic Security Operations](https://www.infotech.com/research/ss/implement-agentic-security-operations): Legacy SOCs are drowning in alerts and machine-speed threats. Static automation isn't enough; we need to match AI-powered attacks with AI-powered defense. By deploying autonomous agents that reason, adapt, and remediate in real-time, we shift from reactive defense to proactive, resilient security.
- [Drive Value From Your Data With a Value Creation Framework](https://www.infotech.com/research/ss/drive-value-from-your-data-with-a-value-creation-framework): This blueprint teaches data leaders a defensible, repeatable method for leading enterprise value creation from data – by starting from the business outcome they want to move and back-tracking through the actions, decisions, and insights to the data they actually need. Members produce a polished value creation package they can take to their CFO, executive team, and board.
- [Beware of Agentic AI Contract Risk: Case Studies in Caution](https://www.infotech.com/research/ss/beware-of-agentic-ai-contract-risk-case-studies-in-caution): Agentic AI shifts software economics from human seats to autonomous execution. When billing scales with machine-driven tasks, recursion, and model selection, governance must evolve from per-user controls to architectural and contractual guardrails. This research helps you move from reactive billing shock to structured AI financial governance, with the contract language, controls, and evidence to back it up.
- [AI-Assisted Sales Automation Solutions](https://www.infotech.com/research/ss/ai-assisted-sales-automation-solutions): The pressure for organizations to get sales automation right has never been higher. Externally, organizations face a saturated sales automation AI marketplace and rising customer expectations. Internally, competing stakeholder opinions often stall progress and increase the risk of poor investments in sales automation tools. Use this buyers guide to cut through the noise of both sets of pressures and focus on solutions that help your sales team spend more time selling to the right people.
- [Drive Product & Market Planning With AI](https://www.infotech.com/research/ss/drive-product-market-planning-with-ai): Integrating AI‐driven signals into marketing, sales, and R&D pipelines enables organizations to tap into vast data sets, ranging from customer behavior and usage analytics to patent filings and market trends, to identify unmet needs and emerging opportunities.
- [Future-Proof Your Warehouse Operations With Modern Warehouse Management Systems](https://www.infotech.com/research/ss/future-proof-your-warehouse-operations-with-modern-warehouse-management-systems): This research empowers CIOs to modernize their warehouses by addressing both the technical capabilities of modern WMS and the right approach to pick the best-fit solution for each functional area. With the right WMS, manufacturers can enhance agility, resilience, and responsiveness.
- [Invest in Realistic and Comprehensive Project Costing](https://www.infotech.com/research/ss/invest-in-realistic-and-comprehensive-project-costing): IT leaders are often held accountable for unexpected cost overruns despite routinely being excluded from project budgeting in the first place. The result? Initiatives that fail to deliver, strained relationships with finance, and an ongoing credibility gap. Our actionable research helps IT leaders get a seat at the budget table, adopt a more realistic project costing model, and clearly demonstrate IT’s value.
- [Modernize Your Data Strategy to Enable AI/ML in Banking](https://www.infotech.com/research/ss/modernize-your-data-strategy-to-enable-ai-ml-in-banking): AI/ML is being rapidly adopted in banking. It is changing the way banks operate, which is causing banks to reconsider how they deliver their goods and services. The impact of AI/ML on business capabilities has a direct influence on data strategy. AI/ML requires large volumes of operational data that is accurate and easily accessible. It also enables the ability to use nontraditional data sources (unstructured data) to derive meaning and value. This research evaluates the impact that AI/ML is having on banking and the data required for your bank to build upon its traditional data strategy.
- [The Future of the Oil and Gas Industry](https://www.infotech.com/research/ss/the-future-of-the-oil-and-gas-industry): This trends report will provide insights into the opportunities and challenges ahead leading to the oil and gas industry of the future. Built upon the enablement of foundational IT elements, the report identifies transformational trends and their signals and drivers as well as the impact on your organization and offers recommendations.
- [Fast-Track Your Enterprise Service Design](https://www.infotech.com/research/ss/fast-track-your-enterprise-service-design): IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design – but it’s often brought into the process far too late. To take the lead on this from the beginning, IT must adopt a “service-first” mindset. With our step-by-step guide, IT leaders can design coherent, sustainable services that fully meet the needs of their organization, employees, and customers.
- [Develop Your Agile Approach for a Successful Transformation](https://www.infotech.com/research/ss/develop-your-agile-approach-for-a-successful-transformation): Agile transformations can be difficult and complex to implement. That’s because they require fundamental changes in the way an organization thinks and behaves (and many organizations don’t fully understand the changes required). This solution set explains Agile fundamentals, principles, and practices in an easy-to-understand way, regardless of whether you are a “leader” or a “doer,” working in IT or not.
- [Build an Enterprise Application Integration Strategy](https://www.infotech.com/research/ss/build-an-enterprise-application-integration-strategy): Integrating applications can become very complex to the point that organizations tend to default to not integrating applications at all. This storyboard covers the pros, cons, considerations, and use cases of the major integration approaches. Following this research will help you have an enterprise application integration strategy that delivers long-lasting value and enables your organization to take on digital and AI transformation.
- [Info-Tech’s Best of 2025: The Year AI Stopped Being a Project and Became the Strategy](https://www.infotech.com/research/ss/info-tech-s-best-of-2025-the-year-ai-stopped-being-a-project-and-became-the-strategy): From embedding intelligence across every layer of the enterprise to strengthening the data, architecture, and governance needed to support AI, IT leaders are focused on scaling AI’s success. They’re also redefining IT delivery, service management, and risk planning through agentification and AI-enabled efficiency, to drive new levels of responsiveness. Discover our curated, peer-driven guide to the research, products, and services that IT leaders relied on in 2025 as AI reshapes organizations end to end.
- [Deliver Digital Products at Scale](https://www.infotech.com/research/ss/deliver-digital-products-at-scale): The need for business agility is growing, but many organizations still focus on product delivery at a tactical level. How well are individual product teams' changes aligned to division and enterprise goals and priorities? Grouping products into operationally aligned families is key to delivering the right value to the right stakeholders at the right time.
- [Social Media Management Software Selection Guide](https://www.infotech.com/research/ss/social-media-management-software-selection-guide): Social media management solutions allow businesses and brands to manage multiple social media accounts in one tool. The number of different social media platforms has skyrocketed over the last decade, with different platforms attracting different demographic groups of audiences. SMMP tools make the process of engaging with these different audiences easier by consolidating all platforms into one.
- [Strengthen Your Organization’s Digital Sovereignty](https://www.infotech.com/research/ss/strengthen-your-organization-s-digital-sovereignty): Digital sovereignty means increased domestic capacity to protect citizen data, control and govern digital infrastructure, and ensure continuity of service delivery from governments. Digital sovereignty is not a constraint on modernization but a catalyst for it.
- [Develop a Strategic Plan for Intelligent Application Security](https://www.infotech.com/research/ss/develop-a-strategic-plan-for-intelligent-application-security): AI-assisted coding, API-driven systems, and fast-moving delivery cycles have made applications the number one target for security threat actors – and traditional secure software development lifecycles (SSDLCs) are too rigid and siloed to keep pace. This comprehensive blueprint offers an intelligent, capabilities-driven SSDLC framework that will embed security in every stage of the lifecycle.
- [Define Hospitality Data Requirements to Accelerate Transformation](https://www.infotech.com/research/ss/define-hospitality-data-requirements-to-accelerate-transformation): Many hospitality organizations are struggling to unlock the value of their guest data due to fragmented systems, outdated tech, and poor cross-functional alignment. To overcome this, they need a business-led data strategy that ties data efforts directly to revenue drivers like guest retention and personalized upselling. By starting with quick wins – like unifying guest profiles – and scaling to real-time personalization, organizations can turn data into a true competitive advantage instead of a cost burden.
- [Build Learning Agility in Your IT Team](https://www.infotech.com/research/ss/build-learning-agility-in-your-it-team): Use this step-by-step research to craft an agile, adaptable learning framework and ensure your IT team always has the right skills to achieve your organization’s strategic goals.
- [Construct With Confidence Using the Right Construction Management System](https://www.infotech.com/research/ss/construct-with-confidence-using-the-right-construction-management-system): In construction, projects rarely fail from intent but from poor coordination. The right CMS serves as a control tower, connecting field and office in real time to manage scope, schedule, and cost, empowering teams to stay on track, on budget, and in control.
- [Build Competitive Intelligence for Market Success](https://www.infotech.com/research/ss/build-competitive-intelligence-for-market-success): Improve sales with CI research for battle cards. Analyze competitors, gather data efficiently, and track emerging market trends. Increase competitiveness, accelerate sales, and achieve higher ROI with a sales-driven CI program.
- [Accelerate Strategic Resource Planning for Core System Replacement in US State Government](https://www.infotech.com/research/ss/accelerate-strategic-resource-planning-for-core-system-replacement-in-us-state-government): This research provides a strategic resource planning framework to guide government agencies through core system replacement and legacy modernization. It includes a planning template, a workshop engagement model, and a benchmarking tool to help IT leaders allocate staff, budget, technology, and organizational capacity over short-, mid-, and long-term horizons. The approach emphasizes phased execution, stakeholder alignment, and risk mitigation to ensure sustainable modernization outcomes.
- [Optimize Your CX Strategy](https://www.infotech.com/research/ss/optimize-your-cx-strategy): This blueprint provides a step-by-step system for designing a measurable, scalable, and buyer-driven CX strategy. It integrates personas, journeys, predictive insights, and automation into one cohesive framework. Leaders will gain clarity on aligning business drivers with customer priorities, orchestrating buyer journeys with precision, and building a technology roadmap that sustains long-term growth.
- [Integrate IT/OT Business Continuity Planning and Disaster Recovery](https://www.infotech.com/research/ss/integrate-it-ot-business-continuity-planning-and-disaster-recovery): Technology and threats evolve rapidly; BCM must do the same. By treating IT/OT BCM as a living framework – governed, tested, and improved jointly – utility organizations can achieve not just recovery, but adaptive resilience and drive toward a converged IT/OT way of working.
- [AI Trends 2026](https://www.infotech.com/research/ss/ai-trends-2026): From agentic AI to sovereignty regulations, this research cuts through the hype to deliver actionable insights on the five AI trends that will impact IT most in 2026 and beyond.
- [Modernize Your Loyalty Program Through a Digital Strategy](https://www.infotech.com/research/ss/modernize-your-loyalty-program-through-a-digital-strategy): Modernize Your Loyalty Program Through a Digital Strategy helps organizations rethink how they design, deliver, and scale loyalty by aligning business goals, customer value, and digital capabilities. It guides teams through assessing current gaps, identifying high-impact opportunities, and building a roadmap of initiatives that reflect today’s omnichannel and data-driven customer expectations.
- [Modernize Healthcare Systems: A Buyers Guide to Electronic Health Records](https://www.infotech.com/research/ss/modernize-healthcare-systems-a-buyers-guide-to-electronic-health-records): Healthcare organizations must modernize EHR systems for interoperability, AI readiness, and efficiency. Fragmented IT environments post-M&A create workflow silos and hinder care coordination, necessitating consolidation. Despite recognizing benefits, cost concerns and data migration complexities delay transformation. Clear governance and strategic roadmaps are essential.
- [Build a Data Strategy for Professional Service Organizations](https://www.infotech.com/research/ss/build-a-data-strategy-for-professional-service-organizations): B2B Professional Service Organizations face rising client demands, cultural friction and data silos that limit profitability and agility. Transformation efforts will continue to stall without a firm-aligned data strategy. This research helps clarify firm priorities, simplify the executive buy-in process, and delivers client-centric outcomes.
- [The Future of the Transportation & Logistics Industry](https://www.infotech.com/research/ss/the-future-of-the-transportation-logistics-industry): This trends report provides insights into the opportunities and challenges ahead leading to the transportation and logistics industry of the future. Built upon the enablement of foundational IT elements, the report identifies transformational trends and their impact on your organization and offers recommendations.
- [Build a NERC CIP Compliance Program](https://www.infotech.com/research/ss/build-a-nerc-cip-compliance-program): Utilities face mounting challenges in meeting evolving NERC CIP requirements due to fragmented IT/OT environments and legacy systems. Info-Tech’s structured compliance framework enables sustainable, cross-domain governance and long-term risk reduction.
- [Transform Your Data Center Strategy With a Business-Driven Approach](https://www.infotech.com/research/ss/transform-your-data-center-strategy-with-a-business-driven-approach): When it comes to data centers, the competitive edge is no longer in owning infrastructure but in strategically placing workloads. Each workload has unique requirements for performance, security, latency, and compliance. The future of the data center is hybrid, flexible, and designed around organizational value – not square footage.
- [Implement Whole-of-Government Information Security Governance](https://www.infotech.com/research/ss/implement-whole-of-government-information-security-governance): Disconnected policies and siloed accountability expose governments to cyber risk. This blueprint provides a step-by-step approach to establish a whole-of-government cybersecurity governance model through shared accountability, collaborative oversight, and unified visibility.
- [Adapt to Uncertainty With a Technology-First Action Plan for Nonprofits](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-nonprofits): Economic volatility, policy upheaval, and escalating digital threats are fundamentally reshaping how nonprofits secure funding, maintain donor trust, and deliver on their missions – just as budgets shrink and the need for the services nonprofits provide continues to rise. These are no longer temporary shocks, but long-term structural challenges requiring deep organizational adaptation. Our step-by-step blueprint empowers nonprofit technology leaders to build a mission-driven Technology-First Action Plan that transforms today’s challenges into tomorrow's capacity.
- [AI Customer Experience Tools: Buyers Guide and Market Trends](https://www.infotech.com/research/ss/ai-customer-experience-tools-buyers-guide-and-market-trends): This buyers guide makes the complex AI CX market easier to navigate by helping you pinpoint high-value use cases, align solutions to organizational needs, and streamline vendor evaluations with practical templates and tools.
- [Business Reference Architecture for US State Governments](https://www.infotech.com/research/ss/business-reference-architecture-for-us-state-governments): This business reference architecture provides a comprehensive framework for state governments to analyze and organize their business operations. By decomposing activities into distinct value streams and identifying the necessary business capabilities, state governments can better meet the needs of their stakeholders, constituents, and communities by promoting efficiency, interoperability, and effective service delivery.
- [Build Your Data Quality Program](https://www.infotech.com/research/ss/build-your-data-quality-program): Data quality is something that everyone feels the impact of, and most data owners agree that managing it is a challenge. The value and effectiveness of decision-making is only as good as the quality of data fueling these efforts.
- [AI-Assisted Code Generation Tools](https://www.infotech.com/research/ss/ai-assisted-code-generation-tools): AI-assisted code generation tools provide strong ROI. Use Info-Tech's buyers guide to navigate the market and select an appropriate tool for your organization.
- [Map Your Business Architecture](https://www.infotech.com/research/ss/map-your-business-architecture): This blueprint takes a practical, accessible approach to building a business capability map, linking it to value streams, and prioritizing the right initiatives to deliver results.
- [Improve Your API Processes to Secure Your Fintech Integrations](https://www.infotech.com/research/ss/improve-your-api-processes-to-secure-your-fintech-integrations): API security must be a top priority for a bank’s security investments. API security is a broad and technical topic where the devil is in the details. One of the cornerstones of external API integration is API gateways. Some banks chose direct point-to-point integrations to enable their fintech ecosystems and forgo the use of an API gateway. This approach is problematic for many reasons.
- [The Enterprise Architecture Playbook](https://www.infotech.com/research/ss/the-enterprise-architecture-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic improvement program to unleash IT’s potential to drive their organization’s success.
- [Power Your Success With a Winning Point-of-Sale System](https://www.infotech.com/research/ss/power-your-success-with-a-winning-point-of-sale-system): Many retailers struggle with outdated point-of-sale (POS) systems and integration issues. Info-Tech helps modernize POS systems by guiding teams through a structured, goal-driven approach – clarifying needs, setting criteria, and confidently selecting vendors that support innovation, real-time data, and scalable retail operations.
- [The AI Playbook](https://www.infotech.com/research/ss/the-ai-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic improvement program to unleash IT’s potential to drive their organization’s success.
- [Digital Experience Platform Selection Guide](https://www.infotech.com/research/ss/digital-experience-platform-selection-guide): Use this research to transform your relationships with stakeholders in order to drive IT satisfaction and success.
- [Select a Grant Management System for the Nonprofit Space](https://www.infotech.com/research/ss/select-a-grant-management-system-for-the-nonprofit-space): Define your organization's needs within the grant management lifecycle and determine the right grant management software solution to maximize effectiveness.
- [Empower Not-For-Profits With AI and ML](https://www.infotech.com/research/ss/empower-not-for-profits-with-ai-and-ml): This research is comprised of use cases, templates, and a validated view of how not-for-profits can leverage AI and ML to drive organizational capabilities. It will help CIOs and leadership accelerate the strategy design process. This research will enhance the organization’s ability to align people, process, funding, initiatives, investments, and strategies.
- [​​Assess Your Data Science and Machine Learning Capabilities​](https://www.infotech.com/research/ss/assess-your-data-science-and-machine-learning-capabilities): Organizations are under pressure to better leverage their data, and in the face of AI this need is becoming more acute than ever. However, those charged with leading data and analytics often lack the core capabilities and understanding of how to do this effectively. Speak to an Info-Tech expert today who can help you assess and determine how you can shape your data science and machine learning capabilities to meet the increasing demand for data-led value and to help underpin the success of your artificial intelligence aspirations.
- [Build Your EA Practice Strategy](https://www.infotech.com/research/ss/build-your-ea-practice-strategy): Organizations operate amid accelerating change and complexity, with intertwined systems, overlapping processes, and increasing pressure to adapt. Enterprise architecture (EA) brings order to that complexity – the scaffolding that supports the technologies, data, applications, and capabilities needed to achieve strategic priorities. This blueprint helps you build a strategy for your EA practice.
- [Build a Security Compliance Program Aligned to NPSNet Policy With ITSG-33](https://www.infotech.com/research/ss/build-a-security-compliance-program-aligned-to-npsnet-policy-with-itsg-33): This blueprint helps agencies align with NPSNet Policy compliance expectations using ITSG-33 as a structured, auditable foundation. Its tools support compliance management and NCACR readiness through mapped controls and guided workflows that simplify collaboration and clarify compliance requirements while enabling timely and thorough NCACR submissions.
- [Tech Trends 2026](https://www.infotech.com/research/ss/tech-trends-2026): Tech Trends Report 2026 helps organizations cross this liminal space by highlighting eight trends that will define the journey. Drawing on insights from our Future of IT Survey 2026, the report outlines how IT leaders can help their organizations leap from now to next, preparing for a rapidly changing world shaped by three major themes of transformation.
- [Transform Table Operations With SmartPit Technology](https://www.infotech.com/research/ss/transform-table-operations-with-smartpit-technology): Gain a clear understanding of your table game operations by identifying key challenges and areas for improvement through a value chain analysis, highlighting SmartPit solutions that best address low-satisfaction capabilities. By exploring SmartPit innovations and performing ROI and scorecard analyses, you'll be equipped to build a strong business case for prioritized solutions that drive greater efficiency and satisfaction.
- [Equip Your Business for the Future With the Right Transportation Management System](https://www.infotech.com/research/ss/equip-your-business-for-the-future-with-the-right-transportation-management-system): In a complex, margin-tight industry, operational efficiency is your edge. The right TMS will orchestrate your entire business with real-time intelligence, adaptability, and control. Your TMS should be tailored to your operating model to become a performance engine for long-term resilience and growth.
- [Visualize the Manufacturing Industry of the Future](https://www.infotech.com/research/ss/visualize-the-manufacturing-industry-of-the-future): Every organization in every industry risks being sideswiped by today’s rapid technological advancement, geopolitical disruptions, and demographic shifts. Senior IT leaders can use our research to understand why key technology trends matter to the manufacturing sector, then follow our practical steps to make sure their organization isn’t left behind.
- [Visualize the Industry of the Future](https://www.infotech.com/research/ss/visualize-the-industry-of-the-future): Every organization in every industry risks being sideswiped by today’s rapid technological advancement, geopolitical disruptions, and demographic shifts. Senior IT leaders can use our research to understand why key technology trends matter, then follow our practical steps to make sure their organization isn’t left behind.
- [Standardize the Service Desk](https://www.infotech.com/research/ss/standardize-the-service-desk): The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.
- [Software Buyer Insights 2025](https://www.infotech.com/research/ss/software-buyer-insights-2025): This 2025 vendor insights report, built on 175,000 verified reviews across 400+ software categories, reveals how buyer behavior is changing in an era of economic pressure, rising expectations, and AI-driven decision-making. Product quality still matters, but trust, empathy, and partnership now play a much larger role in vendor success.
- [The Retail Store of the Future](https://www.infotech.com/research/ss/the-retail-store-of-the-future): Formulate an effective plan that allows your organization to modernize store technology that aligns business and IT goals.
- [Establish the Target Operating Model Needed to Execute Your Data Strategy](https://www.infotech.com/research/ss/establish-the-target-operating-model-needed-to-execute-your-data-strategy): In the age of AI, a tailored data strategy is essential – but without the right operating model, even the best strategy will stall.
- [The Omnichannel Playbook](https://www.infotech.com/research/ss/the-omnichannel-playbook): Align your tools, data, and teams to eliminate CX friction and execute a seamless omnichannel strategy. This playbook zeroes in on the highest-impact gaps in your customer journey and gives you a clear, repeatable method to fix them fast and scale results.
- [Level Up Your Social Media Game](https://www.infotech.com/research/ss/level-up-your-social-media-game): Social media continues to be an incredibly powerful tool for businesses to drive awareness, brand equity, and overall growth but is often hard to master and obtain desired results from. Understand where you best compete and channel efforts toward platforms, tactics, and metrics that drive real business outcomes.
- [Power Resilience, Agility, and Savings With Manufacturing Procurement Technologies](https://www.infotech.com/research/ss/power-resilience-agility-and-savings-with-manufacturing-procurement-technologies): This research aims to demystify the procurement function for manufacturing CIOs by exploring the key stages of the sourcing and procurement lifecycle and outlining the technologies that can mitigate risk and unlock value.
- [Buyers Guide: AI-Assisted Knowledge Management Solutions](https://www.infotech.com/research/ss/buyers-guide-ai-assisted-knowledge-management-solutions): The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored for IT leaders, knowledge managers, and business teams to facilitate confident, cross-functional decision-making.
- [Navigate IT Priorities Through Leadership Shifts](https://www.infotech.com/research/ss/navigate-it-priorities-through-leadership-shifts): The research aims to provide insights and recommendations for successful core systems. The research provides practical guidance for Canadian government CIOs to maintain IT stability, agility, and innovation during leadership transitions by proactively managing risks, applying strategic foresight, and realigning IT strategies.
- [Mitigate ERP Cloud Migration Risks for Utilities](https://www.infotech.com/research/ss/mitigate-erp-cloud-migration-risks-for-utilities): Migrating from on-prem to cloud-based ERP solutions introduces multiple risks to your business and IT operations, especially in the high criticality environment of the utilities sector. Evolving your risk management practice to identify, assess and manage new risks allows you to proceed with confidence.
- [Build a CJIS Compliance Program](https://www.infotech.com/research/ss/build-a-cjis-compliance-program): Law enforcement agencies face increasing pressure to comply with evolving CJIS mandates while managing modern IT environments. Info-Tech offers a structured compliance framework that simplifies governance, enhances visibility, and promotes long-term adherence across fragmented environments.
- [Transition and Operationalize Incoming Projects](https://www.infotech.com/research/ss/transition-and-operationalize-incoming-projects): Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product. The deliverables will help you outline a checklist of required action items throughout the project life cycle, and document information that will help the service desk provide customer service to the project after it goes live.
- [Info-Tech's All-Time Best, 2025 Edition: Change Is the Headline, Fundamentals Are the Path](https://www.infotech.com/research/ss/info-tech-s-all-time-best-2025-edition-change-is-the-headline-fundamentals-are-the-path): We’ve compiled our most trusted classic research, products, and services this year to reveal what CIOs and IT leaders are focused on as they navigate relentless change.
- [Build Your AI Strategy and Roadmap](https://www.infotech.com/research/ss/build-your-ai-strategy-and-roadmap): Building an AI strategy in this ever-shifting technological landscape can be a daunting process. This comprehensive blueprint will help you expedite your AI strategy process to allow you to deliver the quick wins that will propel your organization forward.
- [Modernize Your Manufacturing Operations Using Connected Technologies](https://www.infotech.com/research/ss/modernize-your-manufacturing-operations-using-connected-technologies): Connected technologies are essential to advance the smart factory agenda. CIOs will need to identify high-impact use cases, address foundational elements such as cybersecurity, data governance, and interoperability, and play a leading role in workforce transformation and change management. As connected technologies reshape roles and workflows, guiding the organization through this shift by upskilling teams, rethinking legacy processes, and fostering digital literacy will be critical. By taking a proactive and strategic approach, CIOs can position their organizations to fully leverage the benefits of connected technologies, not just as a technology upgrade, but as a catalyst for long-term operational excellence and business growth. Info-Tech recognizes the role of CIOs in driving the smart factory agenda for manufacturers using connected technologies. This research aims to empower CIOs with the methodology and knowledge necessary to build an implementation roadmap so the organization can be positioned for growth and resilience.
- [Modernize Your Claims Adjudication System: A Buyers Guide](https://www.infotech.com/research/ss/modernize-your-claims-adjudication-system-a-buyers-guide): Modernizing claims adjudication is urgent due to outdated systems causing errors, delays, and inefficiencies. Budget constraints, integration risks, and limited skilled staff hinder progress. Payers must align transformation goals with automation, compliance, and scalability – carefully evaluating vendor solutions and readiness.
- [Adapt to Uncertainty With a Technology-First Action Plan for Healthcare](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-healthcare): ​The healthcare sector is enduring a barrage of macro-level challenges – the worsening impacts of budgetary pressures, policy and regulatory upheaval, and increasingly sophisticated cybersecurity threats are rippling through hospital systems. From their strategic position at the head of their organizations’ IT teams, healthcare CIOs are often the first to detect the impact of these shocks and are ideally placed to lead the response. Our step-by-step blueprint empowers technology leaders in the healthcare sector to build a Technology-First Action Plan that transforms today’s volatility into tomorrow’s strategic value.
- [Assess the Maturity of Research Computing in Higher Education](https://www.infotech.com/research/ss/assess-the-maturity-of-research-computing-in-higher-education): This assessment for the maturity of research computing records responses from researchers, research IT staff, and other stakeholders involved research computing. It can be customized to different levels of research intensity and ultimately supports optimizing research computing investments.
- [Take Control of IT’s Narrative](https://www.infotech.com/research/ss/take-control-of-it-s-narrative): Organizations are increasingly dependent on IT for success, putting the spotlight on IT and the CIO like never before. Yet, outdated perceptions of IT as a cost center or order taker persist – limiting IT’s capabilities, organizational expectations, and the CIO’s career trajectory. Use this step-by-step research to comprehensively redesign IT’s brand and confidently take your place under the spotlight as a reliable strategic partner.
- [Navigating the ERP Landscape for the Construction Industry](https://www.infotech.com/research/ss/navigating-the-erp-landscape-for-the-construction-industry): Construction companies are unique to one another, as they each operate in different domains which makes it challenging to find software solutions that fit each company’s exact needs. This blueprint will assist construction companies in streamlining the evaluation process to ensure the company can find the best solution for them.
- [Launch Your Hospitality Innovation Initiative to Success](https://www.infotech.com/research/ss/launch-your-hospitality-innovation-initiative-to-success): Establish a unified vision of innovation and visualize ideal processes, align efforts with goals, foster collaboration, and prioritize high-value projects through a cost-benefit analysis, driving sustainable growth and competitive advantage. This approach not only fosters consensus but also ensures that the most beneficial solutions are selected, ultimately encouraging value-driven innovation in hospitality.
- [Elevate Analyst Relations](https://www.infotech.com/research/ss/elevate-analyst-relations): This research blueprint defines a high-level framework for analyst relations engagements, focusing on strategic guidance (not hands-on execution), distinguishing between engagement scales (micro vs macro), platform-agnostic versus proprietary tool advice, KPI definition versus roadmap deep dives, and partner enablement versus internal process optimization to ensure reps book the right calls.
- [Implement an AI-Orchestrated Service Desk](https://www.infotech.com/research/ss/implement-an-ai-orchestrated-service-desk): The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to orchestrate an intelligent ecosystem, coexisting with human expertise, to transform user experience and build organizational resilience. Shift your service desk vision from AI-driven to AI-orchestrated with a step-by-step framework that will help you identify and implement AI use cases to transform your service desk.
- [Marketing Management Suite Software Selection Guide](https://www.infotech.com/research/ss/marketing-management-suite-software-selection-guide): Modern marketing management suite (MMS) platforms are imperative given today’s complex, multitiered, and often non-standardized marketing processes. Organizations must invest in a customizable and functionally extensive MMS platform to provide value alongside the marketing value chain and a 360-degree view of the consumer’s marketing journey.
- [Adapt to Uncertainty With a Technology-First Action Plan for Government](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-government): Today’s government leaders operate in an environment where uncertainty is the norm – new mandates are reshaping funding overnight, policy shifts are redefining priorities, talent shortages are widening, and cybersecurity threats are evolving in real time. Government IT leaders are uniquely equipped to sense disruption early and respond effectively. Our step-by-step blueprint empowers public sector technology leaders to build a Technology-First Action Plan that transforms today’s volatility into tomorrow’s strategic value.
- [Build and Select AI Use Cases for Health Insurance](https://www.infotech.com/research/ss/build-and-select-ai-use-cases-for-health-insurance): AI-driven applications in health insurance bridge gaps where traditional processes fall short by using big data insights and real-time analytics. They enhance risk assessment, streamline claims processing, improve fraud detection, and enable predictive forecasting to reduce costs, boost efficiency, and enhance member satisfaction.
- [Elevate IT Satisfaction by Strengthening Stakeholder Relationships](https://www.infotech.com/research/ss/elevate-it-satisfaction-by-strengthening-stakeholder-relationships): Relationships drive IT satisfaction more than you might initially realize. Indeed, relationship satisfaction is so highly correlated with overall satisfaction with IT, that CIOs should focus on stakeholders with the same vigor they have for IT operations or IT services. In fact, neglecting stakeholder relationships can weaken even the most well-managed IT departments. Use this research to transform your relationships with stakeholders to drive IT satisfaction and success.
- [Info-Tech’s Best of 2025 Mid-Year Report: IT Moves From Disruption to Decisive Action](https://www.infotech.com/research/ss/info-tech-s-best-of-2025-mid-year-report-it-moves-from-disruption-to-decisive-action): From decoding generative AI to maturing financial processes and modernizing infrastructure, IT leaders are aligning strategy with execution to meet today’s urgent mandate for action and innovation.
- [Professional Services Business Reference Architecture](https://www.infotech.com/research/ss/professional-services-business-reference-architecture): This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while undergoing transformation initiatives in professional services. A capability-oriented business reference architecture is a key input to a customized digital business strategy.
- [Adapt to Uncertainty With a Technology-First Action Plan for Higher Education](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-higher-education): As birth rates and international student numbers fall, higher education institutes are staring down the impact of the looming enrollment cliff, along with policy shifts, funding cuts, faculty shortages, and other challenges. CIOs are on the front lines of the response, a central role that ideally places them to help institutions deploy technological solutions to those headwinds, rather than slashing costs. Our step-by-step blueprint can help IT leaders in higher education build a Technology-First Action Plan optimized to turn today’s volatility into tomorrow’s value.
- [Adapt to Uncertainty With a Technology-First Action Plan for Retail](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-retail): When the ripple effects of economic and policy disruption hit, IT is often first on the scene. Amid the volatility of shrinking budgets, escalating tariffs, and persistent supply chain fragility, IT leaders in the retail sector have a unique opportunity to lead a strategic response. Equipped with solutions like hyper-automation, GenAI, and FinOps, they can transform disruption into competitive advantage. Our step-by-step blueprint can help IT leaders in retail build a technology-first action plan that will turn today’s volatility into tomorrow’s value.
- [Build and Select AI Use Cases for Wealth and Asset Management](https://www.infotech.com/research/ss/build-and-select-ai-use-cases-for-wealth-and-asset-management): AI is an important focus for many wealth and asset management firm’s senior leadership and boards. Everyone is aware of the potential of AI, and no one wants to be the firm that missed out on this important technology evolution. AI use cases are a good starting point to help firms understand what is possible and help to determine where your firm wants to start. They also play an important role in your broader AI strategy and execution processes.
- [Discover and Classify Your Data](https://www.infotech.com/research/ss/discover-and-classify-your-data): Many organizations struggle to keep ahead of today’s overwhelming flood of data, resulting in limited value at best, and unmitigated risks at worst. Our research offers strategic and structured guidance on discovering your data and building a classification system that unlocks its value as a powerful decision-making tool while protecting sensitive information and meeting regulatory requirements.
- [Implement AI for Customer Experience](https://www.infotech.com/research/ss/implement-ai-for-customer-experience): AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic alignment, AI in CX can be a catalyst for deeper engagement, stronger loyalty, and sustainable growth. Our research can help you identify the right opportunities for AI in your CX strategy, define requirements and a go-live plan, and maintain your solutions after launch.
- [Build an Effective IT Controls Register](https://www.infotech.com/research/ss/build-an-effective-it-controls-register-bc5528a3-9912-4a52-832f-47fc97448a3c): IT operates in an era of rapid and unprecedented technological, geopolitical, and regulatory change. A mature IT risk and controls framework can serve as an effective bulwark against that volatility. Our research offers a structured, adaptable, and actionable approach to building an IT controls register that addresses your greatest risks in a risk-first, data-driven manner.
- [Adapt to Uncertainty With a Technology-First Action Plan for Manufacturing](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan-for-manufacturing): Global supply chain uncertainty has upended the manufacturing sector. CIOs and their teams find themselves on the front lines of this disruption. Facing a dual mandate, they’ve been tasked with slashing costs while simultaneously enabling advanced capabilities such as automation and AI. Our step-by-step blueprint can help forward-looking IT leaders build a Technology-First Action Plan optimized for manufacturers to turn today’s volatility into tomorrow’s value.
- [The Future of Health Insurance](https://www.infotech.com/research/ss/the-future-of-health-insurance): The future of health insurance centers on technology, consumer demands, and personalized care, guided by the Quadruple Aim. Key trends include precision medicine, price transparency, wellness program reimbursement, and blockchain, driving better experiences, improved health, cost reduction, and provider support.
- [Define the Components of Your AI Architecture](https://www.infotech.com/research/ss/define-the-components-of-your-ai-architecture): The lightning-fast evolution of the AI landscape makes it a challenge for IT to integrate new AI systems and use cases into existing infrastructure. Our research provides a foundational framework to help you select the right architectural components for your AI solutions. Build an AI architecture that is flexible enough to handle the ever-changing demands of AI, scales up to the demands of the organization, and ensures your AI architecture is set up for success.
- [​​Launch a Customer-Centric Data-as-a-Product Journey​](https://www.infotech.com/research/ss/launch-a-customer-centric-data-as-a-product-journey): As organizations face exponential data growth, traditional data management methods fall short, leading to poor data quality, slow data delivery, and missed opportunities. By treating data as a vital asset and adopting a product management approach that prioritizes the data customer, organizations can unlock the full potential of their data.
- [​​Establish an Integrated IT-Business Operating Model​](https://www.infotech.com/research/ss/establish-an-integrated-it-business-operating-model): Technology is now a driving force at the core of modern organizations. As emerging technologies expand exponentially, the need for technical capabilities requires a seismic shift that takes technology ownership from IT and puts it into the hands of the organization. Use this research to guide the ownership of curated technologies to leaders across your organization and expand your capacity for innovation, growth, and collaboration.
- [The Future of Non-Durable Goods Manufacturing](https://www.infotech.com/research/ss/the-future-of-non-durable-goods-manufacturing-7c6a52f7-c5fd-4c87-95e9-a0d7425db8f1): Info-Tech recognizes the role of CIOs in driving the growth and profitability agenda for manufacturers. This research aims to empower CIOs with the knowledge necessary to build a forward-facing transformation strategy with the right mix of enablers and differentiators so the organization can be positioned for growth.
- [Build Your Product-Led Growth Playbook](https://www.infotech.com/research/ss/build-your-product-led-growth-playbook): Product-led growth accelerates time to value, reduces customer acquisition costs, and drives scalable revenue growth. Stop relying solely on Sales. Let your product convert, expand, and retain users at every stage of the customer journey.
- [Transform IT, Transform Everything](https://www.infotech.com/research/ss/transform-it-transform-everything): Learn more about leveraging exponential technology to meet socio-political and cultural uncertainty head on and explore other transformative insights on Exponential IT in this Info-Tech LIVE 2025 keynote presentation.
- [The Race to Develop Talent](https://www.infotech.com/research/ss/the-race-to-develop-talent): Learn more about identifying and filling skills gaps internally, gaining stakeholder buy-in, and other actionable insights from this LIVE 2025 keynote presentation.
- [Adapt to Uncertainty: Optimize Your Top Areas of IT Spend](https://www.infotech.com/research/ss/adapt-to-uncertainty-optimize-your-top-areas-of-it-spend): Optimizing costs isn’t just a one-off fix of cutting budgets – it’s about making the best use of funds and investments to generate value.
- [Building Info-Tech’s Chatbot](https://www.infotech.com/research/ss/building-info-tech-s-chatbot): If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 months?
- [Assessing the AI Ecosystem](https://www.infotech.com/research/ss/assessing-the-ai-ecosystem): ​The AI ecosystem is much more than just an AI model, requiring configuration, data collection, machine resource management, and more to drive value.
- [Sync or Sink: Aligning IT and HR for the Future of Work](https://www.infotech.com/research/ss/sync-or-sink-aligning-it-and-hr-for-the-future-of-work): Explore why HR is a critical partner for IT as organizations face rapid change in skills, collaboration, leadership, and organizational design driven by Exponential IT.
- [Building the Road to Governing Digital Intelligence](https://www.infotech.com/research/ss/building-the-road-to-governing-digital-intelligence): Learn about what's ahead for governance, governance as an organizational response, and more from this LIVE 2025 keynote presentation.
- [Bring AI Out of the Shadows](https://www.infotech.com/research/ss/bring-ai-out-of-the-shadows): Deepen your understanding of AI. Explore the valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE 2025.
- [Map Your Data Journey](https://www.infotech.com/research/ss/map-your-data-journey): Learn more about the obstacles that are likely holding your data practice back, why addressing data challenges can’t wait, and the value of our new Data Research Center in this LIVE 2025 keynote presentation.
- [Enterprise Application Change: It's All About Business Capabilities](https://www.infotech.com/research/ss/enterprise-application-change-it-s-all-about-business-capabilities): Impatience will cost you. Time spent early is time spent well.
- [An Operational Framework for Rolling Out AI](https://www.infotech.com/research/ss/an-operational-framework-for-rolling-out-ai): Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.
- [Fueling AI Greatness: The Critical Role of Data & AI Literacy](https://www.infotech.com/research/ss/fueling-ai-greatness-the-critical-role-of-data-ai-literacy): Explore the evolution of different forms of literacy and the critical role of data and AI literacy in this keynote presentation from LIVE 2025.
- [The AI Vendor Landscape in IT](https://www.infotech.com/research/ss/the-ai-vendor-landscape-in-it): Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy and navigate the rapidly growing vendor landscape to find the right solutions. AI offers many benefits, but at its core, it’s about freeing up the bandwidth needed to scale. Growth is increasingly difficult, inflationary pressures are high, and labor markets remain tight. To thrive in this environment, organizations must unlock new levels of productivity and efficiency. That’s the true promise of AI.
- [IT Spend and Staffing Benchmarking ](https://www.infotech.com/research/ss/it-spend-and-staffing-benchmarking): As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. As such, many organizations are playing catch-up: they lack the right digital platforms and governance measures, and many have antiquated ERP systems in place. What is needed is balance and transparency among organizational leaders and stakeholders.
- [Leading People Change in the Face of Disruptive Technology](https://www.infotech.com/research/ss/leading-people-change-in-the-face-of-disruptive-technology): ​People change in the face of disruptive technologies needs to change. The change models we used in the past aren’t meeting our present-day needs because they were conceived on the assumption that stability would follow change.
- [Run IT By the Numbers](https://www.infotech.com/research/ss/run-it-by-the-numbers): Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.
- [Digital Transformation: A Revolution That Lost Its Way](https://www.infotech.com/research/ss/digital-transformation-a-revolution-that-lost-its-way-a46d7c6d-96b9-4f29-b566-1c716778f9f9): Learn how to drive the coveted transformation you have been seeking by envisioning the future, strategizing to transform, and sustaining it to realize long-term value.
- [Comparing Software Practices in Maturing IT](https://www.infotech.com/research/ss/comparing-software-practices-in-maturing-it): Learn more about the importance of formal software selection practices in this Info-Tech LIVE 2025 keynote presentation.
- [The Evolution of Professional Services](https://www.infotech.com/research/ss/the-evolution-of-professional-services): Disruptions to the status quo need to be understood as opportunities. Adapting to changing regulatory requirements, client expectations, and technological innovation is a means to reinvent and adapt business models and client experiences.
- [Adapt to Uncertainty With a Technology-First Action Plan](https://www.infotech.com/research/ss/adapt-to-uncertainty-with-a-technology-first-action-plan): ​Shrinking budgets, escalating trade wars, and endless policy and regulation changes are putting an increasing strain on organizations and their IT departments. In spite of spending cuts, talent shortages, and vendor uncertainty, this disruptive environment offers an opportunity for IT to be more than simply the first responder from a technology standpoint. Organizations weathering the headwinds of macro-uncertainty are hungry for proactive digital leadership, and CIOs are best equipped to be the architects of that strategic response. Our step-by-step blueprint can help IT leaders build a Technology-First Action Plan that will turn today’s volatility into tomorrow’s value.
- [Build Your IT Cost Optimization Roadmap for Higher Education](https://www.infotech.com/research/ss/build-your-it-cost-optimization-roadmap-for-higher-education): Develop an IT cost-optimization strategy based on your specific circumstances and timeline. Info-Tech’s methodology helps you maintain sustainable cost optimization across IT by focusing on four levers: Assets, Vendors, Project Portfolio, and Workforce.
- [Adaptive IT Leadership](https://www.infotech.com/research/ss/adaptive-it-leadership): While the technology curve bends exponentially, humans’ ability to adapt to change is more linear and requires an equally adaptable leadership style. Use this research to help you divide your responsibility as IT leader across priority leadership areas to accelerate value creation and embrace a human-centric approach.
- [Service Desk Satisfaction Diagnostic](https://www.infotech.com/research/ss/service-desk-satisfaction-diagnostic): The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality. The survey output is a report with the following benefits: Identify areas of satisfaction and dissatisfaction with your service desk; surface whether your service desk adds or removes friction for end users; determine how to prioritize changes when you act on user feedback; and create a baseline to track year-over-year improvement.
- [Data Culture Diagnostic](https://www.infotech.com/research/ss/data-culture-diagnostic): The Data Culture diagnostic survey lets you understand business context and the current state environment of organizational data culture. The survey output is a report with the following benefits: establish current state; understand the appetite for data from users and stakeholders; and understand appreciation of data in terms of governance, quality, accessibility, ownership, and stewardship.
- [Achieve CMMC Compliance Effectively](https://www.infotech.com/research/ss/achieve-cmmc-compliance-effectively): Our research offers structured guidance to help you engage with CMMC requirements by protecting the right things and weaving compliance into your operations before you even place a bid.
- [The Data Playbook](https://www.infotech.com/research/ss/the-data-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [The Essential IT Playbook](https://www.infotech.com/research/ss/the-essential-it-playbook): Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams are often stuck in firefighting mode and held back by immature processes. Info-Tech’s revolutionary and road-tested IT Playbooks offer a systematic and interconnected improvement program to unleash IT’s potential to drive their organization’s success.
- [Understand and Assess IT Skills Gaps for Industry 4.0 & 5.0](https://www.infotech.com/research/ss/understand-and-assess-it-skills-gaps-for-industry-4-0-5-0): Industry 4.0 is driven by automation, IoT, big data, and advanced robotics, while Industry 5.0 aims to humanize technology, promoting collaboration between humans and machines through artificial intelligence, ethical AI, and sustainable practices. Both of these approaches have ushered in a new era of smart manufacturing, demanding highly technical skill sets. These transformative advancements have also exposed critical gaps in the workforce’s IT skills. Understanding and addressing these gaps is an organizational imperative central to navigating this complex industrial transformation.
- [Build a Robust Security Architecture With Microsoft Technologies](https://www.infotech.com/research/ss/build-a-robust-security-architecture-with-microsoft-technologies): The inherent complexity of Microsoft’s security stack often leaves users struggling to understand and fully leverage their value, resulting in underuse, redundancy, and a fragmented security posture. Our research offers a framework for demystifying Microsoft’s offerings, empowering you to take control of your security, optimize investments, and build a truly robust defense.
- [Build a Vendor Security Assessment Service](https://www.infotech.com/research/ss/build-a-vendor-security-assessment-service): As organizations increasingly rely on third-party vendors to support critical objectives, they also open themselves up to more security risks and points of entry for malicious actors. Our framework helps security leaders streamline their vendor assessment process and create right-sized vendor security plans for your organization’s needs.
- [Build & Execute an Enterprise Device Management Strategy](https://www.infotech.com/research/ss/build-execute-an-enterprise-device-management-strategy): As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of productivity and value.
- [Build Adaptive Security Services](https://www.infotech.com/research/ss/build-adaptive-security-services): Shift from reactive defense mechanisms to proactive, strategic, and business-aligned security services that will demonstrate the value and ROI of security services to your key stakeholders.
- [Build Your AI Risk Management Roadmap](https://www.infotech.com/research/ss/build-your-ai-risk-management-roadmap): AI continues to be the most transformative and disruptive technology today, with organizations around the world accelerating their adoption and deployment of AI-based solutions. Alongside these new and exponential opportunities, AI solutions are also introducing severe financial and reputational risks that require evaluation and management to mitigate. Our step-by-step blueprint provides detailed guidance through the process of AI risk management, helping you to create a comprehensive roadmap and AI strategy aligned with organizational needs.
- [Build Seamless IT Operations With Automation](https://www.infotech.com/research/ss/build-seamless-it-operations-with-automation): IT operations are increasingly exploring automation as a critical lever for driving efficiency and innovation – but automation is complex and successful implementations remain elusive. Our comprehensive methodology balances suitability, value, and risk to deliver the right automation use cases for your organization’s unique needs.
- [Stay Relevant in the Era of AI-Powered Search](https://www.infotech.com/research/ss/stay-relevant-in-the-era-of-ai-powered-search): As people increasingly use AI tools to find information, traditional SEO strategies may no longer yield the same results. Future-proof your digital marketing efforts by optimizing digital assets for AI-powered search, ensuring you can effectively reach and engage your target audience.
- [Build Your AI Strategy for Retail Inventory Management](https://www.infotech.com/research/ss/build-your-ai-strategy-for-retail-inventory-management): Inventory management applications that are AI-driven can deliver where traditional inventory management falls short by providing big-data backed, real-time insights enabling Retailers to respond to market changes through predictive forecasts that reduce waste, improve operational efficiency and enhances customer satisfaction.
- [Pick Your Price Model](https://www.infotech.com/research/ss/pick-your-price-model): In a volatile economy, an optimized pricing model strategy aligns cost, value, and total cost of ownership, demonstrating how upfront investments can deliver long-term returns. Coupled with the right pricing model and data-driven refinements, this approach ensures profitability and customer satisfaction.
- [Info-Tech’s Best Research for the Healthcare Sector 2025](https://www.infotech.com/research/ss/info-tech-s-best-research-for-the-healthcare-sector-2025): We’ve consolidated the most critical research for IT leaders in the healthcare sector so far in 2025.
- [Info-Tech’s Best Research for the Manufacturing and Retail Sectors 2025](https://www.infotech.com/research/ss/info-tech-s-best-research-for-the-manufacturing-and-retail-sectors-2025): We’ve consolidated the most critical research for IT leaders in the manufacturing and retail sectors so far in 2025.
- [Info-Tech’s Best Research for the Education Sector 2025](https://www.infotech.com/research/ss/info-tech-s-best-research-for-the-education-sector-2025): To assist IT leaders, we’ve consolidated the most critical research relating to the education sector so far in 2025.
- [Info-Tech’s Best Research for Professional and Financial Services 2025](https://www.infotech.com/research/ss/info-tech-s-best-research-for-professional-and-financial-services-2025): We’ve consolidated the most critical research for IT leaders in the professional and financial services sector so far in 2025.
- [Info-Tech’s Best Research for Government 2025](https://www.infotech.com/research/ss/info-tech-s-best-research-for-government-2025): We’ve consolidated the most critical research for IT leaders in the public sector so far in 2025.
- [Keep Transportation Operations Moving in a Shifting Market](https://www.infotech.com/research/ss/keep-transportation-operations-moving-in-a-shifting-market): This storyboard outlines a four-step framework for transportation CIOs to lead through disruption: assess risk, align resources, build a response plan, and execute confidently. Drawing from case studies and research, it helps leaders take early action to build resilience and influence outcomes during hectic economic trade policy changes.
- [Build Resilience: Strengthening Construction Amid Policy Shifts](https://www.infotech.com/research/ss/build-resilience-strengthening-construction-amid-policy-shifts): Construction leaders face rising costs, supply chain delays, and labor shortages driven by shifting trade policies. Act now or let economic pressure choose your next move. This storyboard outlines a four-step framework for construction CIOs to lead through disruption: assess risk, align resources, build a response plan, and execute confidently.
- [The First 90 Days as a CMO](https://www.infotech.com/research/ss/the-first-90-days-as-a-cmo): Guide new CMOs through their critical first steps by addressing key pain points and obstacles while implementing effective marketing strategies. Learn to bridge knowledge gaps, align with business goals, assess team capabilities, and execute high-impact initiatives to demonstrate immediate marketing value.
- [Hold the Line to Drive Government IT Forward](https://www.infotech.com/research/ss/hold-the-line-to-drive-government-it-forward): Public sector CIOs face increasing turbulence from leadership changes, budget pressures, and rising citizen expectations. This blueprint presents four tactical plays for acting early: assessing risk, aligning resources, planning response, and executing with confidence.
- [Develop an M&A IT Playbook](https://www.infotech.com/research/ss/develop-an-m-a-it-playbook): Integrating technology is critical to the success of any merger and acquisition (M&A) transaction. Though each deal will have its own unique challenges, approaching any transaction without guidelines increases the chances of it failing. This blueprint helps you build an IT playbook to navigate M&A transactions with a technology focus.
- [Get Started With AI Red-Teaming](https://www.infotech.com/research/ss/get-started-with-ai-red-teaming): The double-edged AI revolution has brought tangible benefits for IT but also opportunities for threat actors to deploy more sophisticated and varied cyberattacks.
- [Make the Case for RevOps](https://www.infotech.com/research/ss/make-the-case-for-revops): RevOps allows organizations to create a more customer-centric approach, recognizing that revenue growth is closely linked to client experience. The emphasis is on meeting customer needs and fostering long-term relationships, which can only be achieved by integrating a holistic RevOps framework to allow organizations to break down silos between departments.
- [Build an IT Gaming Compliance Program](https://www.infotech.com/research/ss/build-an-it-gaming-compliance-program): Mastering a cost-effective approach to IT gaming compliance can provide organizations with a clear strategic advantage. Take control of your compliance costs while effectively managing multiple compliance obligations.
- [Goods Transportation & Logistics Industry Business Reference Architecture](https://www.infotech.com/research/ss/goods-transportation-logistics-industry-business-reference-architecture): Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy in order to compete in their industry.
- [Determine When You Should Use Synthetic Data](https://www.infotech.com/research/ss/determine-when-you-should-use-synthetic-data): Data is the indispensable foundation of decision-making, but what can organizations do when usable data is lacking? With the aid of AI, synthetic data is fast becoming a more viable alternative. Our comprehensive primer on synthetic data helps you determine if it would be useful for your organization and how to communicate its value to decision-makers.
- [Reference Architecture for Oil & Gas](https://www.infotech.com/research/ss/reference-architecture-for-oil-gas): A reference architecture is comprised of tools, templates, and a validated view of oil and gas services business capabilities that help CIOs and leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, process, funding, initiatives, investments, and strategies.
- [Build Your Data Strategy to Improve Your Product Mix](https://www.infotech.com/research/ss/build-your-data-strategy-to-improve-your-product-mix): A comprehensive data-strategy allows retailers to leverage real-time actionable insights generated through advanced analytics tools that are underpinned by AI/ML technologies.
- [Transform Your Professional Services Organization With a Tech-Enabled Digital Business Strategy](https://www.infotech.com/research/ss/transform-your-professional-services-organization-with-a-tech-enabled-digital-business-strategy): Review our exemplar for detailed steps on how to create a digital business strategy in professional services. Use our trend reports and customizable business reference architecture to identify priority value streams, value chains, and journey maps. Develop a digital business strategy to transition into a tech-enabled firm of the future and stay competitive in a period of rapid change.
- [Define Your Cloud Vision for the Insurance Industry](https://www.infotech.com/research/ss/define-your-cloud-vision-for-the-insurance-industry): This blueprint provides actionable strategies for CXOs to navigate migration of data to the cloud. It emphasizes the value of cloud, evaluation of workloads for migration, and identification and mitigation of risks and roadblocks. It aims to equip insurers with the necessary tools to formalize a cloud vision.
- [Assess the Strategic Context for ERP Modernization in Higher Education](https://www.infotech.com/research/ss/assess-the-strategic-context-for-erp-modernization-in-higher-education): This research provides an overview of the current vendor landscape for enterprise resource planning (ERP) in Higher Education. It also provides an approach to selecting the right system for the institution. It includes a consideration of the different replacement and deployment options, an assessment of external and internal factors affecting ERP success, and a method for aligning institutional capabilities with ERP functionality.
- [Fight Financial Crime With Effective Customer Identity and Access Management](https://www.infotech.com/research/ss/fight-financial-crime-with-effective-customer-identity-and-access-management): The rapid growth of AI has powered a new wave of crime that has elevated the threats that financial institutions are trying to combat. Among the most challenging is establishing and continually verifying who are legitimate customers and who are technology-savvy criminals. Many approaches are being used to fight financial crime, but customer identity and access management (CIAM) has emerged as one of the best solutions to the challenges presented by technology-based financial crimes.
- [The Future of the Construction Industry](https://www.infotech.com/research/ss/the-future-of-the-construction-industry): This trends report will provide insights into the opportunities and challenges ahead leading to the construction industry of the future. Built upon the enablement of foundational IT elements, the report identifies transformational trends and their signals and drivers as well as the impact on your organization and offers recommendations.
- [Build a Strategy to Modernize Your Infrastructure](https://www.infotech.com/research/ss/build-a-strategy-to-modernize-your-infrastructure): Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling behind will leave your organization unable to capitalize on evolving opportunities. Info-Tech offers a structured framework for drawing up an infrastructure modernization strategy that empowers IT leaders, prioritizes investments, and ensures IT remains a catalyst for growth, innovation, and operational excellence.
- [Boost Solution Delivery Throughput With AI](https://www.infotech.com/research/ss/boost-solution-delivery-throughput-with-ai): Throughput is the core success factor for all solution delivery teams. Already expected to deliver continuously and quickly, exponential technologies such as AI are accelerating demands on your solution delivery teams. Stop your teams from falling behind – use this step-by-step research to strategically embed AI in your solution delivery process.
- [Improve Organizational Resilience With a Tabletop Program](https://www.infotech.com/research/ss/improve-organizational-resilience-with-a-tabletop-program): Organizations have operational resilience plans, but these often fall short when tested during real crises. Build long-term resilience by regularly practicing and updating incident response, disaster recovery, and continuity plans to ensure they remain effective in evolving threat environments.
- [Build a Robust and Comprehensive Data Strategy](https://www.infotech.com/research/ss/build-a-robust-and-comprehensive-data-strategy): Put a strategy in place to ensure data is available, accessible, well integrated, secured, of acceptable quality, and suitably visualized to fuel organization-wide decision making. Start treating data as strategic and corporate asset.
- [Create a Zero Trust Implementation Plan](https://www.infotech.com/research/ss/create-a-zero-trust-implementation-plan): Zero trust cybersecurity provides a proactive defense against modern cyberthreats and aligns security with organizational objectives, but organizations face significant obstacles to implementation. Our comprehensive research offers step-by-step guidance to implementing your roadmap to a zero trust framework tailored to your organization’s unique needs.
- [Build an ITFM Improvement Roadmap](https://www.infotech.com/research/ss/build-an-itfm-improvement-roadmap): Though more integral to organizations than ever before, IT is often seen as a technical function rather than a strategic enabler. IT must improve the way it communicates the direct link between its expenditures and its critical services by maturing its IT financial management (ITFM) practice. Our comprehensive methodology can help IT find an entry point into enhancing its financial savvy and boosting its role as a strategic force in the organization.
- [Integrate Sustainability Into Your Technology Strategy](https://www.infotech.com/research/ss/integrate-sustainability-into-your-technology-strategy): This trends report provides a comprehensive overview of sustainability trends within the utility sector. By leveraging proven frameworks and prioritizing high-impact initiatives, utilities can effectively integrate sustainability into their technology strategies and enhance existing practices.
- [Develop an AI Compliance Strategy](https://www.infotech.com/research/ss/develop-an-ai-compliance-strategy): AI technologies are rapidly advancing, and complex regulations are emerging constantly to keep pace. Different jurisdictions have their own AI regulations, leading to a patchwork of rules that organizations must navigate. While there is a growing need for AI solutions to address various business challenges, organizations must comply with the obligations they may be subject to.
- [Rapidly Improve Your IT Processes](https://www.infotech.com/research/ss/rapidly-improve-your-it-processes): Process improvement is simultaneously the most significant and most dreaded part of IT management. CIOs, IT leaders, and IT teams are increasingly being asked to do more with less – leaving little time to tackle challenging process improvements. Our workshop-driven blueprint accelerates time to improvement, making a complete solution to an unoptimized process achievable in days instead of months.
- [Revolutionizing Retail With Smart Pricing and Promotion](https://www.infotech.com/research/ss/revolutionizing-retail-with-smart-pricing-and-promotion): CIOs are in a unique position to help their organizations adopt Smart Pricing and Promotion technology and they can help the business teams by understanding the ROI in adopting a Smart Pricing and Promotion solution and how it can elevate the organization's profitability.
- [Lessons Learned and Life After a Breach in Your Healthcare Organization](https://www.infotech.com/research/ss/lessons-learned-and-life-after-a-breach-in-your-healthcare-organization): The Change Healthcare/UHC breach exposed patient records, disrupted operations, and underscored vulnerabilities in healthcare’s reliance on third-party vendors. Outdated IT recovery plans and complex systems impede risk mitigation. This research provides strategies to effectively address evolving third-party ransomware risks beyond disaster recovery plans.
- [Drive Vision Alignment for Successful Construction Projects in Hospitality, Gaming & Entertainment](https://www.infotech.com/research/ss/drive-vision-alignment-for-successful-construction-projects-in-hospitality-gaming-entertainment): In the hospitality, gaming, and entertainment industries, late IT integration in construction projects causes disconnects with business leadership, leading to misunderstood and lower-priority IT projects. CIOs must proactively align IT initiatives with organizational goals from inception to completion to demonstrate strategic value.
- [Accelerate Your Smart Factory Initiatives Using a Next-Generation MES](https://www.infotech.com/research/ss/accelerate-your-smart-factory-initiatives-using-a-next-generation-mes): As manufacturing has become more complex and global, legacy, monolithic MES systems are failing to keep pace with the need for connectivity, real-time visibility, and advanced analytics. The shift toward a next-generation, cloud-native MES platform is essential for companies aiming to achieve Industry 4.0 maturity.
- [Optimize Jail Management Systems: Navigating the Vendor Landscape for Future-Ready Compliance](https://www.infotech.com/research/ss/optimize-jail-management-systems-navigating-the-vendor-landscape-for-future-ready-compliance): Selecting the right jail management system (JMS) is essential for government IT leaders to ensure operational efficiency, maintain compliance with evolving legal standards, and strengthen security measures. By proactively aligning JMS choices with both current and future facility needs, IT leaders can safeguard operational integrity and support broader justice system goals.
- [Ensure Business Alignment in Managed Service Agreements](https://www.infotech.com/research/ss/ensure-business-alignment-in-managed-service-agreements): Building a comprehensive, business-aligned managed service contract is not about reinventing the wheel, but about pursuing the right process, rigorously. The foundation lies in basic yet critical steps – follow the right ones to set the stage for long-term value.
- [Build Better Dashboards Across Marketing, Sales, and Customer Success](https://www.infotech.com/research/ss/build-better-dashboards-across-marketing-sales-and-customer-success): Organizations waste valuable data by relying on cluttered dashboards that lack focus and alignment with business goals. This blueprint provides the tools to build purpose-driven dashboards across Marketing, Sales, and Customer Success. These dashboards empower organizations to turn data into clear, actionable insights, enabling smarter decisions, sharper performance, and tangible business growth.
- [Navigating Leadership Transitions in Government](https://www.infotech.com/research/ss/navigating-leadership-transitions-in-government): This research provides actionable strategies for CIOs to navigate leadership transitions in government. It emphasizes aligning IT strategies with evolving priorities, maintaining operational continuity, and implementing frameworks for cost optimization, stakeholder engagement, and risk management.
- [Establish the Foundations for Commercializing IT as a Managed Service Provider](https://www.infotech.com/research/ss/establish-the-foundations-for-commercializing-it-as-a-managed-service-provider): Healthcare organizations face financial pressures and are exploring alternative revenue sources, like commercializing IT as an MSP. Success will require foundational preparation, mindset changes, new business models, optimized IT capabilities, regulatory compliance, and robust service delivery.
- [Applications Priorities 2025](https://www.infotech.com/research/ss/applications-priorities-2025): Applications are critical components in your business strategic plan. They directly influence how dynamic, flexible, and responsive you can be and how the public sees your reputation and brand. To meet your stakeholders' expectations, you must look for innovative ways to better position your applications and delivery practices.
- [Security Priorities 2025](https://www.infotech.com/research/ss/security-priorities-2025): AI has transformed the security landscape, and in 2025, IT leaders will need to protect against increasingly savvy threat actors. From dealing with typical attack vectors, such as phishing and credential capture attacks, to limitless possibilities for new vectors such as deepfakes and quantum computing, IT leaders will have to move far past reactive security. They will need to balance their approach and spend across the triad of people, process, and technology in the year to come. The Security Priorities 2025 report highlights five key areas of focus in the fast-evolving security environment.
- [CIO Priorities 2025](https://www.infotech.com/research/ss/cio-priorities-2025): In 2025, IT leaders will have to go from managing information to cultivating high-quality knowledge. They will face a transformative challenge: to adapt people, process, and technology in a world driven by fast-evolving technologies. This requires strategic shifts in the CIO mindset to ensure that data, skills, and security align to enable organizational growth and resilience. The CIO Priorities 2025 report investigates five initiatives CIOs should prioritize in the coming year to embrace this new era of knowledge and broaden their perspective beyond information and technology to achieve organizational success.
- [Infrastructure & Operations Priorities 2025](https://www.infotech.com/research/ss/infrastructure-operations-priorities-2025): For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O teams have been stuck playing defense, locked in a cycle of fixing what’s broken and keeping the lights on. However, as more of its critical functions can be automated, I&O will need a forward-thinking strategy that enables its true value and positions it at the heart of the organization’s strategic goals. This year’s Infrastructure & Operations Priorities report outlines five critical initiatives to help I&O leaders and their teams shift into a proactive role and create strategic value for their organizations.
- [Construction Industry Reference Architecture](https://www.infotech.com/research/ss/construction-industry-reference-architecture): Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy in order to compete in their industry.
- [Info-Tech’s Best of 2024 Report: IT Moves Into Position](https://www.infotech.com/research/ss/info-tech-s-best-of-2024-report-it-moves-into-position): Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.
- [Leverage Data to Move From Silos to Whole System Planning](https://www.infotech.com/research/ss/leverage-data-to-move-from-silos-to-whole-system-planning): CIOs are in a unique position to help their organizations adopt IBP and the technology that underpins the process by being a partner to the business, educating and communicating the benefits of IBP and freeing up budget for technology that supports the IBP process.
- [Search Engine Optimization Software Selection Guide](https://www.infotech.com/research/ss/search-engine-optimization-software-selection-guide): Effective SEO is essential for maintaining visibility in digital marketing, especially as search engine technologies and user behaviors evolve. Google's 2024 updates have disrupted SEO tools, requiring recalibrations and adaptations to sustain data accuracy, content evaluation, and spam detection. Additionally, AI-powered predictive search and content creation tools are reshaping SEO strategies by enhancing user relevance and optimizing for conversational queries and voice search.
- [Insights Into Software Selection 2025](https://www.infotech.com/research/ss/insights-into-software-selection-2025): In this report, we explore 10 key practices from across the software selection lifecycle. Supported by the latest data and combined with practical next steps, this research helps IT leaders select the right software partners to maximize the value of their application portfolios. ​
- [​​Create a Service Management and IT Operations Strategy​](https://www.infotech.com/research/ss/create-a-service-management-and-it-operations-strategy): Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
- [K-12 Education Industry Reference Architecture](https://www.infotech.com/research/ss/k-12-education-industry-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of higher education business capabilities that help CIOs and higher education leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Improve Your PPM Maturity Holistically Across IT/OT](https://www.infotech.com/research/ss/improve-your-ppm-maturity-holistically-across-it-ot): Maturing your project portfolio management (PPM) practices helps you maximize value as your organization evolves. The trend of IT/OT convergence provides a golden opportunity to identify which PPM processes your organization can improve and standardize best practices across departments as you work toward improvement.
- [Safeguard Your Data When Deploying AI in Your Insurance Systems](https://www.infotech.com/research/ss/safeguard-your-data-when-deploying-ai-in-your-insurance-systems): PII (personal identifiable information) is highly sensitive personal information that, if not adequately protected, can be prone to significant privacy breaches. Regulatory requirements can be complex and may not align seamlessly with AI processes, leading to compliance risks. Understand the best approach to protecting your insurance systems.
- [IT Talent Trends 2025](https://www.infotech.com/research/ss/it-talent-trends-2025): Traditional talent strategies will be no match for the new technologies, expectations, and generations that are reshaping the IT workplace. To successfully deliver on the vision of IT’s exponential future, IT leaders must reimagine talent processes, organizational structures, and their own notions of what it takes to lead IT.
- [Ground Your Institution for Higher Education’s Future Shock](https://www.infotech.com/research/ss/ground-your-institution-for-higher-education-s-future-shock): Higher education is at an inflection point, where organizational readiness and capability building are essential to keeping pace with evolving technological demands. This benchmarking report provides data to illustrate the state of higher education across four priority areas.
- [Revolutionize Ticketing Systems: Enhancing Security, Speed, and Fan Experience With Next-Gen Solutions​](https://www.infotech.com/research/ss/revolutionize-ticketing-systems-enhancing-security-speed-and-fan-experience-with-next-gen-solutions): Revolutionize event ticketing to support business objectives and capabilities that matter most, rather than following unfounded trends and opinions. Leverage the business reference architecture, value chains, and journey mapping to identify business needs and strategy in the ticketing realm.
- [Explore Next-Generation Core Banking Vendors to Unlock New Capabilities and Outpace Competition](https://www.infotech.com/research/ss/explore-next-generation-core-banking-vendors-to-unlock-new-capabilities-and-outpace-competition): New competitors are continually arriving on the scene. Most are using core banking system that feature modern architecture and features that will become the foundation of their competitiveness in the retail banking market. Your bank needs to keep pace and must have a modern core banking platform to remain competitive.
- [Build Your Enterprise Innovation Program](https://www.infotech.com/research/ss/build-your-enterprise-innovation-program): Running an enterprise innovation program is complex not because of the process of ideate-prototype-scale, but because of the different working relationships that take shape during that process. Align with your organization by identifying the correct innovation operating model archetype and customize it to guide your team to success.
- [Co-Create the Future of Smart Cities and Communities](https://www.infotech.com/research/ss/co-create-the-future-of-smart-cities-and-communities): This research outlines a comprehensive framework for developing smart cities and communities, incorporating a readiness assessment to evaluate community preparedness. It emphasizes the importance of user-centric design, sustainability, and collaboration among various stakeholders. The report identifies challenges in implementation and provides strategic steps for assessing current initiatives, enhancing open data strategies, and fostering community engagement. By leveraging technology and innovative practices, the goal is to create resilient, inclusive, and livable environments that prioritize the wellbeing of all residents.
- [Leverage a Rapid Application Selection Framework to Support Youth and Family Services Agencies](https://www.infotech.com/research/ss/leverage-a-rapid-application-selection-framework-to-support-youth-and-family-services-agencies): Child welfare is an evolving field that constantly adapts to the changing needs of children, families, and communities. Several key trends have emerged, reflecting both the challenges and opportunities within this sector. This research presents trends, challenges, key insights, and technology solutions guidance to address system modernization challenges.
- [Evaluate Congestion Charging Technologies for Innovative Traffic Management](https://www.infotech.com/research/ss/evaluate-congestion-charging-technologies-for-innovative-traffic-management): Effective congestion management requires reliable and efficient technology systems capable of real-time data collection, traffic monitoring, and automated billing. These systems must ensure accuracy, security, and reliability to handle the dynamic nature of urban traffic. By examining the effectiveness of various technologies and their applications in real-world congestion scenarios, this research aims to provide insights into how cities can successfully implement and manage congestion charging systems. Through detailed analysis and case studies, this research will help answer critical technical questions, offering guidance on system design, data management, and operational challenges, ultimately paving the way for smarter, more sustainable urban environments.
- [Launch Cyber Insurance Support Services](https://www.infotech.com/research/ss/launch-cyber-insurance-support-services): Help make organizations insurable. Contribute to key cyber insurance activities by providing advisory and cybersecurity services during risk assessment, policy selection, underwriting, policy implementation, incident response, claims management and policy renewal.
- [Wireframe Your Generative AI Solution Design](https://www.infotech.com/research/ss/wireframe-your-generative-ai-solution-design): Wireframe your generative AI solutions with a human-tech ladder to systematically align project requirements. Use the wireframe methodology to engage, align, and communicate with decision-makers prior to making investing in and deploying new solutions.
- [Stop Wasting Time Evaluating Commoditized Products and Services](https://www.infotech.com/research/ss/stop-wasting-time-evaluating-commoditized-products-and-services): There’s a new word in the IT dictionary – hyperchange. It’s not a new concept, though – Moore’s Law led to the law of accelerating returns, which very naturally led to what is being called hyperchange. It means that the lifecycle time from innovation to commodity in most mainstream technology markets is rapidly shrinking.
- [Mapping Success](https://www.infotech.com/research/ss/mapping-success): The research explores the crucial role of geographic information systems (GIS) in government operations, emphasizing its impact on decision-making, service delivery, emergency response, policy formulation, urban planning, and citizen engagement.
- [AI Trends 2025](https://www.infotech.com/research/ss/ai-trends-2025): AI’s future is here, and its promise of innovation is matched only by its risk and complexity. The responsibility for navigating the delicate balance of AI risk and AI reward has fallen to CIOs and IT leaders. Learn about the four trends that will inform AI strategies in 2025.
- [Plan Your IT Monitoring Journey](https://www.infotech.com/research/ss/plan-your-it-monitoring-journey): When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve this, you must determine where each of your environments should land on the monitoring capability scale, from basic system monitoring to observability.
- [Assess Telehealth and Patient Self-Management Readiness](https://www.infotech.com/research/ss/assess-telehealth-and-patient-self-management-readiness): This research shows how patient engagement has become increasingly significant with the rise in use of telehealth, smartphones, internet access, and patient portals, transforming the way healthcare is delivered and accessed.
- [Leverage Artificial Intelligence to Overcome Resource Constraints and Technical Debt](https://www.infotech.com/research/ss/leverage-artificial-intelligence-to-overcome-resource-constraints-and-technical-debt): Strategically employ AI to optimize resource allocation and reduce technical debt, enabling the efficient use of limited financial resources.
- [Build a Holistic Data Strategy for Your Healthcare Organization](https://www.infotech.com/research/ss/build-a-holistic-data-strategy-for-your-healthcare-organization): The surge in healthcare data volume challenges organizations leveraging data for insights and decisions. Issues like data silos, regulatory compliance, and cybersecurity threats necessitate a cohesive data strategy. This includes identifying business drivers, updating processes, and aligning organizational structures to optimize data assets.
- [Deliver Engaging Portfolio Reports With Power BI](https://www.infotech.com/research/ss/deliver-engaging-portfolio-reports-with-power-bi): The templates, slide decks, and videos are here to help you grow your own PPM solution, run it like a professional, and understand when it’s time to upgrade to a commercial solution.
- [LIVE 2024 Keynote Presentations](https://www.infotech.com/research/ss/live-2024-keynote-presentations): LIVE 2024 featured enlightening keynote presentations from a world-class lineup of some of the best technology researchers and thinkers in their fields.
- [LIVE 2024 Lightning Round Presentations](https://www.infotech.com/research/ss/live-2024-lightning-round-presentations): LIVE 2024’s lightning round presentations offered attendees brief but incisive looks into the most critical topics impacting IT today – guided by some of the best thinkers and researchers in the field.
- [Improve Governance and Stakeholder Engagement to Curb Shadow AI](https://www.infotech.com/research/ss/improve-governance-and-stakeholder-engagement-to-curb-shadow-ai): Federal departments scaling AI beyond initial projects may lack robust governance to manage Shadow AI risks. Some organizations may need to retroactively implement controls where unauthorized AI use has already taken root.
- [Revolutionize Your Customer Onboarding](https://www.infotech.com/research/ss/revolutionize-your-customer-onboarding): Onboarding is the most important step in the customer journey. It kicks off and establishes the tone for the customer relationship and sets customers up for success and satisfaction with your product. Done well, onboarding becomes part of the sales process and ensures long-term, happy customers.
- [Develop a Comprehensive IAM Improvement Strategy](https://www.infotech.com/research/ss/develop-a-comprehensive-iam-improvement-strategy): Define a clear IAM strategy that aligns with your organization’s security objectives and regulatory requirements; outlines the goals, roadmap, and desired outcomes of the IAM program; and considers user populations, existing systems, and scalability needs.
- [The Power of Segmentation](https://www.infotech.com/research/ss/the-power-of-segmentation): Effective market segmentation research is essential, providing a clear path forward by identifying lucrative market segments for targeted efforts. Proper research should highlight segments with significant profit potential readily identifiable within the population. In contrast, inadequate segmentation wastes resources and misses opportunities to define and reach valuable niches unknown to competitors. Refining your approach involves assembling a skilled team with well-defined objectives. The goal is to enhance market share and profitability through strategic marketing to precisely defined segments.
- [Select the Right Insurance Policy Administration System for Life and Annuity](https://www.infotech.com/research/ss/select-the-right-insurance-policy-administration-system-for-life-and-annuity): The life and annuity business is evolving quickly, and customers expect an experience that is fast, efficient, and available 24/7 through whatever channel they prefer. The business wants to launch new and innovative products and features that align with increasingly competitive market demands. Your existing PAS is no longer meeting these demands.
- [Build a Market-Ready iGaming Strategy](https://www.infotech.com/research/ss/build-a-market-ready-igaming-strategy): Develop an iGaming strategy that can balance risk and return, leveraging iGaming value chains and the technical architecture to identify what technologies to embrace, business model to adopt, and requirements to include in an RFP.
- [Optimize Enrollment Management for K-12 Education](https://www.infotech.com/research/ss/optimize-enrollment-management-for-k-12-education): Use this research to realize the value of an effective enrollment management system, assess the current state the enrollment management processes, and review vendor offerings that will provide administration with greater efficiency and more engagement with families.
- [Redefine Enterprise Architecture for Smart Manufacturing](https://www.infotech.com/research/ss/redefine-enterprise-architecture-for-smart-manufacturing): Manufacturers are progressively embracing smart technologies, driven by the desire to increase efficiency, reduce operational costs, and enhance production capabilities. However, this rapid integration presents unique challenges, particularly for CIOs participating in this transition. Traditional enterprise architectures are often ill-equipped to handle the needs of a smart manufacturing environment. CIOs will need to strategically overhaul their IT infrastructure to not only support but also drive the business transformations required for successful integration of smart technologies. This begins by revisiting the enterprise architecture strategies and philosophies that are being used today.
- [Competitive Intelligence Software Selection Guide](https://www.infotech.com/research/ss/competitive-intelligence-software-selection-guide): Competitive intelligence provides foresight in a rapidly changing business world, enabling businesses to anticipate market shifts, adapt strategies proactively, and maintain a competitive edge. Enhanced by AI and machine learning, CI software offers critical insights into competitors' strategies and market trends, essential for today’s and tomorrow’s success.
- [Scale Up Your Requirements Management Practices](https://www.infotech.com/research/ss/scale-up-your-requirements-management-practices): Contrary to popular belief, business analysis and requirements management are still alive. Accurate requirements are more critical than ever in an environment of continual disruption and upheaval. Good requirements practices are the key to unlocking project and product value and reducing technical debt.
- [Exponential IT in Motion: Transform Your Organization by Transforming IT](https://www.infotech.com/research/ss/exponential-it-in-motion-transform-your-organization-by-transforming-it): Discover how CIOs can lean into the curve and transform your organization from this keynote presentation delivered at Info-Tech LIVE 2024.
- [IT Spend and Staffing Benchmarking: Realign Resources for Success](https://www.infotech.com/research/ss/it-spend-and-staffing-benchmarking-realign-resources-for-success): IT’s current reality is one where the pressure to manage cost, increase productivity, and innovate relentlessly continues to rise. In this engaging keynote presentation, we will explore the critical importance of an IT Spend and Staffing Assessment. Hear why delivering your strategy successfully is contingent on understanding and adjusting your spend and resource allocation.
- [Bending the Exponential IT Curve Keynote](https://www.infotech.com/research/ss/bending-the-exponential-it-curve-keynote): Learn how you can leverage Info-Tech’s actionable Exponential IT framework to help IT embrace exponential technologies and embark on the Exponential IT journey.
- [Adaptive IT Leadership Keynote](https://www.infotech.com/research/ss/adaptive-it-leadership-keynote): This keynote, delivered at LIVE 2024, uncovers insights on how IT leaders can embrace adaptive leadership, blending technology with human-centered values to lead at the pace of change.
- [The CIO Playbook: 8 Secrets and 12 Steps to Systematically Achieve IT Excellence](https://www.infotech.com/research/ss/the-cio-playbook-8-secrets-and-12-steps-to-systematically-achieve-it-excellence): IT performance affects business performance and satisfaction. Most C-suite leaders rate their IT functions as “firefighters” or supporters, which means that IT is not meeting strategic mandates to grow and transform the organization. As IT fails to keep pace, its mandate shrinks, impacting budget and capacity for future initiatives. In this insightful keynote presentation, you will gain a better understanding of how Info-Tech’s systematic improvement program, the CIO Playbook, can help IT leaders achieve success. Learn the 8 secrets and 12 steps to systematically achieve IT excellence from this keynote presentation delivered at Info-Tech LIVE 2024.
- [Leverage Metrics and Benchmarks to Evaluate LLMs](https://www.infotech.com/research/ss/leverage-metrics-and-benchmarks-to-evaluate-llms): Navigate the LLM marketplace by using a framework to evaluate the model performance. Consider metrics and benchmarks to select models that will meet immediate needs and prepare for a future with specialized models operating as commodities.
- [Strengthening the CIO Brand: From Perception to Reality](https://www.infotech.com/research/ss/strengthening-the-cio-brand-from-perception-to-reality): Unlock the secrets of building a successful CIO brand, while complementing IT’s operational success. Explore valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE 2024.
- [IT Management & Governance: The Next Evolution](https://www.infotech.com/research/ss/it-management-governance-the-next-evolution): Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
- [Agile Requirements Management Using a Tiered Approach](https://www.infotech.com/research/ss/agile-requirements-management-using-a-tiered-approach): This detailed keynote from Info-Tech LIVE 2024 explores techniques for managing Agile backlogs, including how using a tiered backlog approach allows for just-in-time requirements gathering and ensures your Agile delivery team is always working on the most important backlog items.
- [Give Your Enterprise Content the Retail Experience: Use Retail Marketing Concepts to Design Intuitive ECM](https://www.infotech.com/research/ss/give-your-enterprise-content-the-retail-experience-use-retail-marketing-concepts-to-design-intuitive-ecm): ​Modern enterprise content is designed to be business-driven and managed. Enterprise content management (ECM) supports effective information management, which is vital to surviving and thriving in the digital landscape. In this insightful session, discover real-world examples of how retail marketing principles can offer practical tactics for the visualization and design of taxonomy constructs to create intuitive ECM solutions. Reimagine ECM with valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE 2024.
- [Tech Trends 2025](https://www.infotech.com/research/ss/tech-trends-2025): The CIO role is evolving from record keeper to forecasting future opportunities and risks. Six trends in 2025 fit into three major themes that will impact organizations in 2025.
- [Crack the Code to Successful Transformation Management](https://www.infotech.com/research/ss/crack-the-code-to-successful-transformation-management): ​Change is the new standard for CIOs, and it’s easier than imagined. Proper change management will make or break your transformation. Investing the appropriate time, funds, and resources to be able to effectively manage change will ensure your organization achieves and sustains the expected outcomes. Change your perspective on organizational change management. Understand the change management process for transformations, the main challenges faced during a transformation, and key factors to succeed and realize the intended value. Explore these valuable insights and actionable takeaways from this keynote presentation delivered at Info-Tech LIVE 2025.
- [Chart Your Path: From Enterprise Architect to the Next CIO](https://www.infotech.com/research/ss/chart-your-path-from-enterprise-architect-to-the-next-cio): In this insightful session, we will discuss the career trajectory from Enterprise Architect to CIO. We will explore the pivotal role that Enterprise Architects play in an organization’s success and how your skills and experience set you up for your next role as a CIO.
- [Info-Tech Diagnostics: Identify and Leverage Your Strengths](https://www.infotech.com/research/ss/info-tech-diagnostics-identify-and-leverage-your-strengths): Info-Tech diagnostics are the most effective way to capture and process feedback from key stakeholders. Diagnostics are designed to help you identify your strengths as an IT organization as well as leverage those strengths to become a better partner and leader within your organization. In this session, we will explore the fundamentals of IT diagnostics and provide an overview of our core four diagnostics. Learn more about Info-Tech’s suite of diagnostics and how they can help you begin your systematic improvement journey in this keynote presentation delivered at Info-Tech LIVE 2024.
- [Grow Your Own Cybersecurity Team](https://www.infotech.com/research/ss/grow-your-own-cybersecurity-team): The demand for competent and qualified security professionals is higher than ever. In this insightful keynote presentation, you will learn how to tap into your existing IT talent and grow your security team by leveraging Info-Tech’s approach to cybersecurity workforce development. Learn how to turn your IT staff into cybersecurity professionals in this keynote presentation delivered at Info-Tech LIVE 2024.
- [Reputation Equals Revenue: Why Reputation Matters to IT as a Professional Service](https://www.infotech.com/research/ss/reputation-equals-revenue-why-reputation-matters-to-it-as-a-professional-service): Understand why reputation matters to IT as a professional service to build client trust and revenue. Reputation drives revenue, particularly in professional services where individual expertise is the product. This session examines the vital link between reputation and financial success, focusing on how professional conduct influences client perception and business outcomes. Explore the importance of individual behavior in defining a firm’s market position and value. Learn strategies to improve both personal and organizational reputations to enhance client trust and revenue, from this keynote presentation delivered at Info-Tech LIVE 2024.
- [Explore Healthcare Enterprise Large Language Model Solutions](https://www.infotech.com/research/ss/explore-healthcare-enterprise-large-language-model-solutions): The healthcare generative AI field is rapidly advancing, with a plethora of vendors each purporting that their AI features can tackle healthcare challenges. It’s vital for healthcare leaders to evaluate the benefits, value, and quality of these AI features while also mitigating potential risks.
- [Understand Modern Cybersecurity Solutions for Manufacturing IT & OT](https://www.infotech.com/research/ss/understand-modern-cybersecurity-solutions-for-manufacturing-it-ot): Smart factories represent a paradigm shift in manufacturing, integrating advanced digital technologies to enhance operational efficiency and production capabilities. However, this digital transformation also brings significant cybersecurity challenges that CIOs must address to protect their organizations from substantial risks.
- [Drive a Fit-for-Purpose IT/OT Convergence Improvement Plan for Your Utility](https://www.infotech.com/research/ss/drive-a-fit-for-purpose-it-ot-convergence-improvement-plan-for-your-utility): This research report underscores the strategic importance of addressing IT/OT convergence, an emerging trend within the utilities sector. It provides organizations with a framework to assess their IT/OT maturity. Team maturity assessment results can guide utility technology leaders in prioritizing areas to enhance collaboration and integration between IT and OT teams.
- [Unlock Value-Driven IoT Use Cases to Transform Your Retail Operations](https://www.infotech.com/research/ss/unlock-value-driven-iot-use-cases-to-transform-your-retail-operations): Use this research to discover how IoT device implementation offers value-driven outcomes, including the capacity to streamline operations, save costs, and improve accuracy by monitoring assets and operations in real-time
- [Secure Your Perimeterless Network](https://www.infotech.com/research/ss/secure-your-perimeterless-network): Due to the increased attack surface of perimeterless networks, whether it is location, devices, or distributed resources in a cloud environment, considerations for security need to address identity, data, and applications in terms of end-to-end encryption, data loss prevention, and identity and access control. In effect, building resilience rather than defending the perimeter needs to be at the forefront of your strategy.
- [From Silos to Synergy: Create Marketing and IT Alignment](https://www.infotech.com/research/ss/from-silos-to-synergy-create-marketing-and-it-alignment): CTOs and CMOs can use this research to break down IT and marketing silos and ensure the departments are working toward common goals. Strategically aligned IT and marketing departments can respond to market changes and customer needs with agility and use their resources for maximum impact. Develop metrics that measure the success of IT and marketing alignment to continuously improve their collaborative efforts.
- [Assess and Manage Security Risks](https://www.infotech.com/research/ss/assess-and-manage-security-risks): A mature security risk management practice is a critical component of a comprehensive and risk-aware information security program. Use this blueprint to effectively implement a dynamic approach to assess and manage security risks.
- [Explore AI and AI-Related Use Cases for Credit Unions and Small Banks](https://www.infotech.com/research/ss/explore-ai-and-ai-related-use-cases-for-credit-unions-and-small-banks): The retail banking industry is struggling with its core banking systems, especially the digital front ends that drive customers’ online and mobile banking experiences. COVID-19 caused a rapid acceleration in online and mobile banking, and customers now expect more advanced capabilities and experiences. Core banking vendors are behind and struggling to catch up. This deck presents four common approaches to modernization: insight, speed, cost, and growth.
- [Explore the Art of the Possible for Exponential IT](https://www.infotech.com/research/ss/explore-the-art-of-the-possible-for-exponential-it): To close the gap between the exponential progression of technological change and current linear trajectories, IT will have to be the agent of change for the organization. Info-Tech’s Exponential IT framework instructs IT leaders on how to elevate their maturity across nine domains.
- [Drive Adoption and Sustain Transformational Change](https://www.infotech.com/research/ss/drive-adoption-and-sustain-transformational-change): Organizations are relying on IT to lead the critical, faster, and more frequent changes happening due to, among others, emerging technologies. An effective OCM strategy addresses the people-side challenges so that changes are adopted and sustained, and benefits realized.
- [Prioritize AI Use Cases for Education](https://www.infotech.com/research/ss/prioritize-ai-use-cases-for-education): AI is rapidly entering the education space, and CIOs need to be prepared to take advantage of its potential benefits. An AI use case library for education is designed to support that need.
- [Build an Annual IT Talent Strategy](https://www.infotech.com/research/ss/build-an-annual-it-talent-strategy): Build an annual IT talent strategy focused on four key pillars: culture, organizational structure & roles, learning & development, and recruitment and retention. Treat your IT talent activities as strategic initiatives that deliver business value by prioritizing the IT employee experience.
- [Get Ready to Deliver AI Services](https://www.infotech.com/research/ss/get-ready-to-deliver-ai-services): This blueprint helps technology service providers prepare for the AI services industry by analyzing service opportunities, existing capabilities, and competency needs.
- [Info-Tech’s Best of 2024 Mid-Year Report: AI Rewrites the Script for CIOs](https://www.infotech.com/research/ss/info-tech-s-best-of-2024-mid-year-report-ai-rewrites-the-script-for-cios): IT leaders continue to grapple with concerns around security, operations, and applications in the first half of 2024. However, our most popular research and resources reveal that they’re looking to AI for solutions.
- [Maximize ROI on Sales and Marketing Collateral](https://www.infotech.com/research/ss/maximize-roi-on-sales-and-marketing-collateral): Unlock the full potential for ROI on your sales and marketing collateral. Leverage best practices to drive demand, improve conversions, and shorten the sales cycle. Gain insights into how data and user reviews can be used to optimize your GTM strategy and improve your win-loss ratio.
- [Modernize Your Identity Authentication Practices](https://www.infotech.com/research/ss/modernize-your-identity-authentication-practices): The shift of attackers to targeting user credentials as their main attack vector depicts the importance of improving an organization’s authentication practices. However, a strategy is required to build your authentication roadmap so it leverages best practices and aligns with your organization’s risks and goals.
- [Build an Autonomous Security Delivery Roadmap](https://www.infotech.com/research/ss/build-an-autonomous-security-delivery-roadmap): Cybersecurity is changing rapidly because of more frequent and sophisticated attacks – a challenge worsened by a chronic shortage of qualified cybersecurity analysts. That equation can change with deliberate and cohesive autonomous cybersecurity. This blueprint will help you build an autonomous security delivery roadmap that’s risk-adjusted and right for your organization.
- [Establish a Vendor Management Roadmap to Succeed With Autonomous Technologies](https://www.infotech.com/research/ss/establish-a-vendor-management-roadmap-to-succeed-with-autonomous-technologies): Build a roadmap to mature the processes, technology, and people within your VMI to excel in the era of autonomous technologies.
- [Get Started With Artificial Intelligence in Government](https://www.infotech.com/research/ss/get-started-with-artificial-intelligence-in-government): ​Governments are seeking clear pathways to navigate the complexities of AI adoption, distinguishing between “hype” and genuine opportunities for improving public sector efficiency, effectiveness, and outcomes. Use this blueprint to understand what AI really means in practice and to get started with AI to harness its transformative power in government organizations.
- [Revitalize Fan Engagement for Events and Premium Suite Sales](https://www.infotech.com/research/ss/revitalize-fan-engagement-for-events-and-premium-suite-sales): Traditional operating models fall short in this rapidly changing ecosystem where the revitalization of fan engagement through cross-collaboration and proven strategies are essential to overcome top challenges such as lack of personalization, exceeding fan expectations, and creating seamless digital experiences.
- [Empowering Health Management Technologies for Underserved Populations](https://www.infotech.com/research/ss/empowering-health-management-technologies-for-underserved-populations): The digital divide presents challenges in ensuring equitable access to digital health resources, impacting population health management, and exacerbating existing healthcare disparities. Key issues include disparities in digital literacy and the lack of tailored and culturally sensitive digital solutions for diverse communities. Addressing this divide is crucial for ensuring that the benefits of digital health reach all population segments, particularly the underserved.
- [Elevate Your Service Capabilities to Drive Enterprise Value](https://www.infotech.com/research/ss/elevate-your-service-capabilities-to-drive-enterprise-value): IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan your roadmap to elevate your service capabilities to realize Exponential IT and customer value.
- [Core Systems Replacement in Government](https://www.infotech.com/research/ss/core-systems-replacement-in-government): Use this research to gain insights and recommendations for successful core system replacement in government by emphasizing the adoption of a strategic shift-left mindset, addressing challenges, and implementing proactive strategies across short-, mid-, and long-term timeframes to achieve sustained success in IT modernization efforts.
- [Prepare for AI Regulation](https://www.infotech.com/research/ss/prepare-for-ai-regulation): Generative AI introduces new risks, and several institutions are introducing guidance or legislation to mitigate the risks involved in deploying AI-based technologies.
- [Navigate the HIPAA Landscape](https://www.infotech.com/research/ss/navigate-the-hipaa-landscape): As healthcare organizations embrace innovation they must prioritize secure handling of patient data with robust security protocols. Navigating the complex and evolving HIPAA privacy and security policies is challenging but remains non-negotiable. The Office of Civil Rights is increasing penalties for HIPAA violations, which will impact healthcare organizations.
- [Establish a Roadmap for Integrated and Dynamic Risk Management](https://www.infotech.com/research/ss/establish-a-roadmap-for-integrated-and-dynamic-risk-management): To keep pace with the exponential technology curve, organizations will need to move from ad hoc and siloed risk capabilities to a more interconnected and dynamic risk management system. This is not something for which you can wait any more as the broader environment is starting to drive this change.
- [Go-to-Market Strategy on a Page](https://www.infotech.com/research/ss/go-to-market-strategy-on-a-page): A GTM strategy on a page streamlines strategy development, addressing challenges like information overload, cross-functional alignment, market navigation, prioritization, communication inefficiencies, customer needs, and product differentiation through a focused, visual, and strategic approach.
- [Define a Data Practice Strategy to Power an Autonomous Enterprise](https://www.infotech.com/research/ss/define-a-data-practice-strategy-to-power-an-autonomous-enterprise): In the world of exponential technologies, data is everything. Leaders have no choice but to level up their data practice to meet new demands for data, or risk exponential failure. This blueprint provides step-by-step guidance on making data the driving force behind your organization’s core strategy.
- [Build Your Exponential IT Product Practice](https://www.infotech.com/research/ss/build-your-exponential-it-product-practice): Exponential technologies such as generative AI have changed the way organizations should operate and deliver value. IT must change its traditional product delivery practices to meet the exceptional demands and risks at its doorstep. Our step-by-step methodology helps product teams adapt to deliver exponential technology products that unlock organizational outcomes while engaging stakeholders effectively along the way.
- [Transform PPM to Optimize Value From Every Investment](https://www.infotech.com/research/ss/transform-ppm-to-optimize-value-from-every-investment): Exponential technologies such as generative AI have entered the project and project portfolio management (PPM) space – putting intense pressure on its leaders to automate immediately using AI. Our framework helps PPM leaders put hype aside and build a plan that balances the reality of what can be accomplished today with the potential for transformation in the future.
- [Build a FinOps Strategy to Enable Dynamic Cloud Cost Management](https://www.infotech.com/research/ss/build-a-finops-strategy-to-enable-dynamic-cloud-cost-management): For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of resources, and other hidden expenses have resulted in soaring cloud costs. Our blueprint provides guidance on building a FinOps strategy to improve cloud cost management and prepare your organization for an exponential IT future.
- [Crush Your Product Launch](https://www.infotech.com/research/ss/crush-your-product-launch): Achieving a successful product launch requires thorough planning and unwavering attention to the intricacies of the process. The process is intricate, from adhering to timelines and meeting sprint objectives to diligently following the sales and marketing checklists. However, as the product moves into the market, the focus gradually shifts: the question isn't about logistics anymore but the reception and reputation of the impact of the product throughout its lifecycle.
- [Event Activation Playbook](https://www.infotech.com/research/ss/event-activation-playbook): Event marketers know they need a robust event planning process for successful live events, but they’re perpetually short on time. This guide walks you through the high-value activities you need to stand out in a sea of vendors, provide memorable and engaging experiences, and maximize live event ROI.
- [Build a Reporting and Analytical Insights Strategy](https://www.infotech.com/research/ss/build-a-reporting-and-analytical-insights-strategy): Self-service BI tools are becoming prevalent, signaling a move toward a more federated operating model for the BI team. As a technology and data leader, you need to follow human-centered design practices and deliver outstanding reporting and analytical insights.
- [Priorities for Adopting an Exponential IT Mindset in the Transportation & Logistics Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-transportation-logistics-industry): The transportation and logistics industry urgently needs to adopt an Exponential IT mindset to counter industry disruptions. This report emphasizes four key Exponential IT priorities, including foundational capabilities, maturity, and steps to achievement.
- [Consider Agile for Banking](https://www.infotech.com/research/ss/consider-agile-for-banking): Despite the overwhelming adoption of Agile across many industries, it has not been fully embraced in the banking industry. As Agile’s popularity spread, highly regulated industries began to recognize that Agile principals do not always align well with high levels of regulation. With its roots as a software development methodology, Agile has also struggled in environments with high complexity and/or significant amounts of legacy technology.
- [Implement an Adaptive System for IT Financial Management](https://www.infotech.com/research/ss/implement-an-adaptive-system-for-it-financial-management): Old-fashioned and bureaucratic financial practices impede new technology investment decisions, resulting in missed opportunities and overspend for organizations. Our comprehensive blueprint guides you out of the past and toward Exponential IT with clear steps to building an agile and future-ready IT financial practice.
- [Priorities for Adopting an Exponential IT Mindset in the Non-Durable Goods Manufacturing Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-non-durable-goods-manufacturing-industry): The non-durable goods manufacturing industry urgently needs to adopt an Exponential IT mindset to counter industry disruptions. This report emphasizes four key Exponential IT priorities, including foundational capabilities, maturity, and steps to achievement.
- [Priorities for Adopting an Exponential IT Mindset in the Technology Service Provider Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-technology-service-provider-industry): Technology service providers have a series of unique challenges and obstacles to navigate during a period of growing disruptions. Unique business opportunities are becoming apparent, as are tangible priorities, resources, and next steps.
- [Priorities for Adopting an Exponential IT Mindset in the Chemical & Pharmaceutical Manufacturing Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-chemical-pharmaceutical-manufacturing-industry): The urgent adoption of Exponential IT is highlighted for the chemical & pharmaceutical manufacturing industry to counter industry disruptions. Understand the four key priorities of Exponential IT transformation with this report, including foundational capabilities, maturity, and steps to achievement.
- [Priorities for Adopting an Exponential IT Mindset in the Retail Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-retail-industry): Adopting an Exponential IT mindset is about being prepared for growth by evaluating existing operations and organizational structures and taking steps to modernize them. Info-Tech has identified foundational capabilities and essential steps to take in the process of adopting an exponential IT Mindset to help organizations prepare.
- [Priorities for Adopting an Exponential IT Mindset in the Healthcare Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-healthcare-industry): The healthcare industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes four key priorities of exponential IT transformation, including foundational capabilities, maturity levels, and steps to achieve these priorities.
- [Priorities for Adopting an Exponential IT Mindset in the Food & Beverage Manufacturing Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-food-beverage-manufacturing-industry): The urgent adoption of exponential IT is highlighted for the food & beverage manufacturing industry to counter industry disruptions. Understanding four key priorities of exponential IT transformation is emphasized within this report, including foundational capabilities, maturity, and steps to achievement.
- [Build, Buy, or Shut It Down](https://www.infotech.com/research/ss/build-buy-or-shut-it-down): Deciding whether to build, buy, or shut down a product line is crucial for a company's growth and meeting stakeholder expectations. Firms must rigorously evaluate how products align with strategic goals, employing a flexible framework for selection. This approach helps companies stay competitive and make informed decisions in dynamic sectors.
- [Priorities for Adopting an Exponential IT Mindset in the Wholesale Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-wholesale-industry-533e7c87-ec8d-41f8-a743-a82d9bda4eba): Adopting an Exponential IT mindset is about being prepared for this growth through evaluating existing operations and organizational structures and taking steps to modernize them. Info-Tech has identified foundational capabilities and essential steps to take in the process of adopting an Exponential IT mindset to help organizations prepare.
- [AI in Retail & Wholesale Loss Prevention](https://www.infotech.com/research/ss/ai-in-retail-wholesale-loss-prevention): Loss from shrinkage, fraud, theft, damage, and stockouts are costing the industry billions of dollars annually. This is a persistent problem that has been plaguing retailers and wholesalers for years. By embracing AI, retailers can not only enhance their loss prevention strategies but also ensure a safer environment for their employees and customers.
- [Priorities for Adopting an Exponential IT Mindset in Local Government](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-local-government): Local government urgently needs to adopt Exponential IT to counter industry disruptions. The report emphasizes three key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achievement.
- [Build a Software Quality Assurance Program](https://www.infotech.com/research/ss/build-a-software-quality-assurance-program): Organizations are driving toward faster delivery cycles using Agile and DevOps practices. Building a software quality assurance program that aligns with these methodologies is a necessity. A software quality assurance program can improve the efficiency of software development processes by identifying bottlenecks, automating repetitive tasks, and reducing rework.
- [Priorities for Adopting an Exponential IT Mindset in the Durable Goods Manufacturing Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-durable-goods-manufacturing-industry): This report provides rationale surrounding Exponential IT in Durable Goods Manufacturing as a practical set of priorities for businesses.
- [Priorities for Adopting an Exponential IT Mindset in the Utilities Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-utilities-industry): The utilities industry urgently needs to adopt Exponential IT to counter industry disruptions. The report emphasizes four key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achievement.
- [Build Your AI Solution Selection Criteria](https://www.infotech.com/research/ss/build-your-ai-solution-selection-criteria): It is essential to cut through the hype and select the right AI solutions for your organization. This blueprint provides a guide to defining selection criteria for AI solutions. First, use our self-assessment to identify your buying persona. Then identify the differentiating capabilities that matter most to delivering on your key AI use cases. Don't get left behind in the race for AI innovation – let our structured methodology guide you to success.
- [Priorities for Adopting an Exponential IT Mindset in the Insurance Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-insurance-industry): The insurance industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes four key priorities of exponential IT transformation, including foundational capabilities, maturity levels, and steps to achieve these priorities.
- [Transform Manufacturing by Mitigating the Challenges of Industry 4.0 and 5.0](https://www.infotech.com/research/ss/transform-manufacturing-by-mitigating-the-challenges-of-industry-4-0-and-5-0): The shift to Industry 4.0 and 5.0 poses unique challenges, from technological adoption and workforce adaptation to ethical considerations and sustainability goals. Ongoing economic uncertainty, rising interest rates, and fluctuations in labor costs and material prices add to the complexity. Manufacturers must take immediate action or risk being left behind.
- [Priorities for Adopting an Exponential IT Mindset in the Banking Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-banking-industry): The banking industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes five key priorities of exponential IT transformation, including foundational capabilities, maturity levels, and steps to achieve these priorities.
- [Priorities for Adopting an Exponential IT Mindset in K-12 Education](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-k-12-education): K-12 education urgently needs to adopt Exponential IT to counter industry disruptions. The report emphasizes understanding four key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achievement.
- [Priorities for Adopting an Exponential IT Mindset in the Gaming & Hospitality Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-gaming-hospitality-industry): The gaming and hospitality industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes the four key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achieve these priorities.
- [Priorities for Adopting an Exponential IT Mindset in the Sports & Entertainment Industry](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-the-sports-entertainment-industry): The sports and entertainment industry needs to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes the four key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achieve these priorities.
- [Priorities for Adopting an Exponential IT Mindset in Federal Governments](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-federal-governments): The pace of technological change will continue to increase exponentially in the federal government, and its IT must solve the problem of rapidly and exponentially increasing expectations. Organizations are adopting exponential technologies at an accelerated rate due to the rapidly changing landscape. Traditional linear IT is no longer viable to sustain IT’s place as the leading technology provider for their organization. Failure to launch will leave you far behind. The chasm between the organization’s desire to harness technology and IT’s ability to deliver it will continue to widen.
- [(Re)Calibrate Your IT Workforce for AI](https://www.infotech.com/research/ss/re-calibrate-your-it-workforce-for-ai): The rapid evolution of AI has created gaps between the required and available skills needed to smoothly implement and maintain AI. Combined with the pace of change, this makes it difficult to identify how IT skills must shift to support the AI strategy and deliver on outcomes. The introduction of AI technologies requires a realignment of the workforce to effectively leverage the benefits and opportunities it can offer.
- [Priorities for Adopting an Exponential IT Mindset in Higher Education](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-higher-education): Higher education urgently needs to adopt Exponential IT to counter industry disruptions. The report emphasizes understanding four key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achievement.
- [Analyze Your ITSM Ticket Data](https://www.infotech.com/research/ss/analyze-your-itsm-ticket-data): ​​​This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management processes. This research also helps you increase visibility of IT operations with the business and other IT departments using structured data-based presentation. ​​
- [Priorities for Adopting an Exponential IT Mindset in State & Provincial Government](https://www.infotech.com/research/ss/priorities-for-adopting-an-exponential-it-mindset-in-state-provincial-government): State and provincial governments need to urgently adopt Exponential IT to counter industry disruptions. This report emphasizes the three key priorities of Exponential IT transformation, including foundational capabilities, maturity, and steps to achieve these priorities.
- [Design and Build an Effective Contract Lifecycle Management Process](https://www.infotech.com/research/ss/design-and-build-an-effective-contract-lifecycle-management-process): Each year, organizations rely more heavily on vendors to assist with non-core functions and services. As a result, the need for better contracting and CLM processes increases, but many organizations are not mature enough in these areas to obtain the benefits of world-class CLM processes and tools.
- [Build a Water Utility Digital Twin Roadmap](https://www.infotech.com/research/ss/build-a-water-utility-digital-twin-roadmap): This report aims to demystify the concept of digital twin within water utilities by breaking down seven key capabilities. It provides a pragmatic roadmap framework along with a tool prepopulated with sample data to accelerate your effort to develop your digital twin roadmap.
- [Unify IT in the Education Sector](https://www.infotech.com/research/ss/unify-it-in-the-education-sector): Unification of IT in education requires a shared vision for IT service delivery, underscored by collaborative decision-making. Centralization, which promises operational efficiency and improved security, risks overlooking the unique requirements of individual faculties. Conversely, distributed systems preserve autonomy but can lead to redundancy and vulnerabilities.
- [Bring Your Factory to Life With Smart Manufacturing 5.0](https://www.infotech.com/research/ss/bring-your-factory-to-life-with-smart-manufacturing-5-0): This report provides rationale surrounding Industry 5.0, Factory 5.0, and the importance of Smart Manufacturing 5.0.
- [Harmonizing Complexity: Control Tower Integration](https://www.infotech.com/research/ss/harmonizing-complexity-control-tower-integration): This research report provides a high-level analysis, insights, tools, and recommendations for how a business can use supply chain control tower integration to monitor and plan its supply chain.
- [Create an Exponential Impact on Hospitality With Service Robots](https://www.infotech.com/research/ss/create-an-exponential-impact-on-hospitality-with-service-robots): The hospitality industry must embrace Exponential IT to confront challenges like labor shortages. Adopting innovation, especially service robots, boosts competitiveness and sustainability. Organizations must evaluate value, requirements, and vendors to seamlessly integrate transformative technologies and thrive.
- [COPS Business Reference Architecture](https://www.infotech.com/research/ss/cops-business-reference-architecture): This industry reference architecture comprises tools, templates, and a validated view of community-oriented policing services business capabilities that help CIOs, IT leaders, and other decision-makers accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better assess, develop, and ensure core policing services functions and essential services.
- [The AI Advantage for Smarter Marketing – A Primer](https://www.infotech.com/research/ss/the-ai-advantage-for-smarter-marketing-a-primer): ChatGPT, a Large Language Model (LLM) that launched in late 2022, drew a lot of interest from marketers as it showed the potential of AI in a very practical way. You could ask ChatGPT a question and get answers instantly. This created a challenge for Marketing leaders, however, who are expected to “bring AI” into marketing and sales. Some common misunderstandings are that AI is a simple solution that is easy to use and has all the solutions. Another misunderstanding is that generative AI is the only type of AI. A third misunderstanding is that this is all new. In this blueprint you will find a framework for marketing leaders to approach AI, focusing on its analytical, predictive, and generative uses. It will help you understand that AI implementation is a strategic choice that requires thoughtful planning, execution, and assessment to ensure its effective integration into the organization's processes. Many companies like VMware have formed cross-functional teams to explore, test, and prioritize the introduction of AI. Stay as close to these three goals to increase revenue, retain customers, and keep employees happy.
- [Overcome the Barriers to Enable Exclusive Premium Experiences](https://www.infotech.com/research/ss/overcome-the-barriers-to-enable-exclusive-premium-experiences): Improving the premium fan experience requires the power of technology. Through this survey, Info-Tech Research Group and the Association of Luxury Suite Directors (ALSD) were able to identify improvements that will successfully drive out information technology projects for premium experiences to differentiate from mass market experiences.
- [Responsible Use of AI in Policing](https://www.infotech.com/research/ss/responsible-use-of-ai-in-policing): This research presents insights and challenges of using AI in policing. It offers several key initiatives and suggests ways to ensure the responsible and ethical use of AI in policing.
- [AI and AI-Related Use Case Library for Community-Oriented Policing Services](https://www.infotech.com/research/ss/ai-and-ai-related-use-case-library-for-community-oriented-policing-services): This research presents some of the benefits and challenges of AI in policing. It offers an extensive library of use cases and suggests ways to ensure responsible and ethical use of AI and AI methods.
- [Fast-Track Your DERMS Business Case](https://www.infotech.com/research/ss/fast-track-your-derms-business-case): This report aims to offer a practical business case framework to enable utilities to examine their DERMS requirements and proactively assess their readiness for DERMS adoption.
- [Integrate Biomedical Device Management With IT](https://www.infotech.com/research/ss/integrate-biomedical-device-management-with-it): Legacy medical devices in hospitals are often old, hard to see, and unprotected from vulnerabilities and hacking. The convergence of biomedical device management with IT is a growing trend in healthcare organizations and the most viable solution to secure end-to-end biomedical device management.
- [Generative AI Use Cases for Marketing, Sales, and Customer Service](https://www.infotech.com/research/ss/generative-ai-use-cases-for-marketing-sales-and-customer-service): It is tempting for businesses to rush into using generative AI tools without fully understanding the benefits and drawbacks of the technology. This report will help you catch up on the use cases and drawbacks of generative AI for marketing, sales, and customer service professionals.
- [Maintain Continuity in a Power Outage](https://www.infotech.com/research/ss/maintain-continuity-in-a-power-outage): You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an unexpected event or planned rolling blackouts.
- [Prepare to Negotiate Your Generative AI Vendor Contract](https://www.infotech.com/research/ss/prepare-to-negotiate-your-generative-ai-vendor-contract): Understand how the major areas of risk in Gen AI products may manifest in the contracts for these products. Come to a consensus on your risk tolerance before entering into negotiations.
- [Deploy AIOps to Improve IT Operations](https://www.infotech.com/research/ss/deploy-aiops-to-improve-it-operations): AI and IT automation are becoming a necessity for managing complex organizations and for speed and agility of response. This research is designed to help you identify your IT operations pain points, assist you with developing a list of IT automation candidates, and provide a guideline for a seamless transition into AIOps.
- [Identify the Customer Satisfaction Metrics That Matter](https://www.infotech.com/research/ss/identify-the-customer-satisfaction-metrics-that-matter): Getting a truly accurate picture of satisfaction levels among customers and where to focus efforts to improve satisfaction is challenging, and providers often find themselves reacting to customer challenges and being blindsided when customers leave. Organizations can measure and monitor satisfaction more effectively by understanding and managing the true drivers of satisfaction.
- [Develop an Exponential IT Roadmap](https://www.infotech.com/research/ss/develop-an-exponential-it-roadmap): IT must adopt an Exponential IT mindset and define its own transformation journey to evolve into organization leaders in a rapidly changing technology landscape. This blueprint will help IT leaders build a roadmap of Exponential IT initiatives using Info-Tech’s actionable IT transformation framework.
- [Use ChatGPT Wisely to Improve Productivity](https://www.infotech.com/research/ss/use-chatgpt-wisely-to-improve-productivity): Despite its apparent merits, ChatGPT fails every reasonable test for reliability and trustworthiness, but it can still play a useful and vital role in research and creative writing: It’s an amazing and effective muse.
- [Interoperability: The True Power Behind the Digital Front Door](https://www.infotech.com/research/ss/interoperability-the-true-power-behind-the-digital-front-door): This research is designed to help public health and healthcare organizations overcome several challenges by focusing on standards-based interoperability to optimize health outcomes for the individuals and populations they serve. It focuses on a comprehensive and adaptive strategy, including eight key insights to unlock the full potential of the digital front door.
- [Build Your AI Business Case](https://www.infotech.com/research/ss/build-your-ai-business-case): AI is one of the hottest topics in IT history. Many want to reap its benefits, but unknowns are rampant, making success difficult to achieve. Help your organization enter the AI world with its eyes wide open with a transparent and realistic business case.
- [Digital Use Case Library for Oil & Gas](https://www.infotech.com/research/ss/digital-use-case-library-for-oil-gas): This overview of digital use cases in the oil & gas space provides insights into the latest and most impactful digital use cases focused on six sources of value across six opportunity areas.
- [Third-Party Data in Retail Banking](https://www.infotech.com/research/ss/third-party-data-in-retail-banking): As banks continue their journey to offer innovative and convenient products and services designed to meet customers’ unique needs, they require a deeper understanding of not only their financial transactions within the bank but increasingly their non-financial lives outside of the bank.
- [AI-Powered Precision Medicine to Improve Patient Outcomes](https://www.infotech.com/research/ss/ai-powered-precision-medicine-to-improve-patient-outcomes): The traditional one-size-fits-all approach to medical treatment has not been successful for many patients. Researchers and clinicians have been exploring precision medicine as an alternative. AI-enabled precision medicine holds great promise for the appropriate treatment to the right patient at the right time.
- [Gauge Your Exponential IT Readiness](https://www.infotech.com/research/ss/gauge-your-exponential-it-readiness): The Exponential IT Readiness Diagnostic is designed to assess the readiness of your organization to embrace and extract value from exponential technologies.
- [Integrated Marketing With Generative AI](https://www.infotech.com/research/ss/integrated-marketing-with-generative-ai): This research analyzes value-driven outcomes with Gen AI in the integrated digital marketing ecosystem.
- [AI Workforce Development Program](https://www.infotech.com/research/ss/ai-workforce-development-program): AI Workforce Development Program
- [Evaluate and Select Alternative Network Solutions](https://www.infotech.com/research/ss/evaluate-and-select-alternative-network-solutions): The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and technology trends. By carefully assessing and selecting alternative network solutions, organizations can enhance their connectivity and optimize network infrastructure to achieve business goals.
- [Responsible AI Primer and Playbook for Public Health and Healthcare Organizations](https://www.infotech.com/research/ss/responsible-ai-primer-and-playbook-for-public-health-and-healthcare-organizations): This playbook outlines how to build an organization’s responsible AI roadmap, establish responsible AI principles, prioritize opportunities, and develop policies for usage. Establishing and adhering to responsible AI guiding principles safeguards the adoption of AI applications.
- [Generative AI Use Case Library for the Technology Service Provider Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-technology-service-provider-industry): This use case library provides Gen AI opportunities according to multiple business capability categories. Review our collection of use cases, business scenarios, case studies, and Info-Tech videos to kick-start brainstorming sessions internally and with clients.
- [Promote Data Literacy in Your Organization](https://www.infotech.com/research/ss/promote-data-literacy-in-your-organization): As organizations accelerate their digital transformation, a commonly cited reason for data adoption failure is a lack of data literacy, which inhibits their efforts to become data driven. Although not everyone needs the same level of data skills, everyone in the organization, including business roles, needs a basic understanding of data management concepts. A data literacy program that bridges the data knowledge gap and promotes a data-driven culture is critical to addressing these training expectations.
- [Define Your Enterprise IT and Digital Services](https://www.infotech.com/research/ss/define-your-enterprise-it-and-digital-services): Don’t waste time identifying IT services by cataloging everything IT has to offer. Change your perspective! Move away from IT and start with the enterprise customer to identify and align your IT services to deliver optimal business value – correctly, the first time.
- [Capitalizing on AI](https://www.infotech.com/research/ss/capitalizing-on-ai): In the quickly evolving AI landscape, marketing, sales, and customer success professionals encounter significant hurdles. While AI's availability and necessity grow, so does the wave of hesitation and uncertainty that AI brings with it. We help uncover golden opportunities in AI. Our strategy is all about making sure you’re choosing initiatives that don’t just have a high impact but are also a great fit for your current capabilities.
- [Real-Time Transportation Visibility (Logistic Visibility Systems)](https://www.infotech.com/research/ss/real-time-transportation-visibility-logistic-visibility-systems): This report provides a high-level analysis as well as insights, tools, and recommendations for how the business can use real-time transportation visibility (logistic visibility systems) to monitor and plan their supply chain.
- [Supply Chain as a Service](https://www.infotech.com/research/ss/supply-chain-as-a-service): This deck provides a high-level analysis, awareness, and readiness on how supply chain as a service revolutionizes supply chains by offering outsourcing services to enterprises. This innovative approach can deliver four to five times the ROI by consolidating supply chain functions. Ultimately, SCaaS will lead to the rise of entirely AI-automated dark stores & warehouses.
- [Info-Tech’s Best of 2023: The Year IT Reached an Inflection Point](https://www.infotech.com/research/ss/info-tech-s-best-of-2023-the-year-it-reached-an-inflection-point): Generative AI made an explosive entry at the end of 2022, changing organizations and industries – and IT – forever. Our most popular research and resources in 2023 show IT leaders recognized that the game had changed.
- [AI for Good: A Framework to Support Vulnerable People in Society](https://www.infotech.com/research/ss/ai-for-good-a-framework-to-support-vulnerable-people-in-society): Federal governments need to make AI technologies available and accessible to vulnerable communities. The federal government plays a crucial role in promoting digital literacy for everyone.
- [Simplify Your Journey to Become a Digital Government by Building Cloud Proficiency](https://www.infotech.com/research/ss/simplify-your-journey-to-become-a-digital-government-by-building-cloud-proficiency): This report is the result of extensive primary and secondary research, aiming to foster a peer-to-peer understanding and empathy toward the major challenges federal government organizations experience with cloud. Its purpose is to identify gaps: What challenges do other federal entities face? What are the lessons learned? What assumptions were made? And how can we overcome these challenges and achieve a digital government?
- [Project Success Assurance](https://www.infotech.com/research/ss/project-success-assurance): Our Project Success Assurance Service uses best practices and a world-class template toolkit for supervising and reporting on major projects. Whether it is to supplement an existing third-party vendor/consultant engagement or to aid a top strategic project, our project management experts and industry SMEs will work with you at a set cadence, at major project milestones — and ad hoc as required — to provide assistance, guidance, and course correction recommendations.
- [Build an Information Security Strategy for Small Enterprises](https://www.infotech.com/research/ss/build-an-information-security-strategy-for-small-enterprises): Build a business-aligned, risk-aware, holistic security strategy that is suited for your small enterprise: gather business requirements to prioritize improvements; assess risks, stakeholder expectations, and risk appetite to set meaningful targets; conduct a comprehensive gap analysis to identify improvements; and build a flexible roadmap to set the program on the right footing.
- [Pharmaceutical Manufacturing Industry Reference Architecture](https://www.infotech.com/research/ss/pharmaceutical-manufacturing-industry-reference-architecture): Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy to compete in their industry.
- [Food & Beverage Manufacturing Industry Reference Architecture](https://www.infotech.com/research/ss/food-beverage-manufacturing-industry-reference-architecture): Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy to compete in their industry.
- [Chemical Manufacturing Industry Reference Architecture](https://www.infotech.com/research/ss/chemical-manufacturing-industry-reference-architecture): Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy to compete in their industry.
- [AI Impact on Customer-Facing Value Chains in Banks](https://www.infotech.com/research/ss/ai-impact-on-customer-facing-value-chains-in-banks): The use of AI/ML across customer-facing activities has already had a profound impact, and IT departments need to transform the way they deliver their service and capabilities. IT needs to invest its time to understand the overall banking AI/ML strategy and to prepare itself to be able to address the rapidly shifting requirements with new people, processes, technologies, and data.
- [Automation to Reduce the IT Talent Gap in Public Sector IT](https://www.infotech.com/research/ss/automation-to-reduce-the-it-talent-gap-in-public-sector-it): This report reviews a range of data points, case studies, and other resources to offer a multi-faceted view of the hurdles and opportunities that federal institutions encounter on their path to automation. Rather than merely cataloging these challenges, the report delves deep into their root causes, offering a critical evaluation of conventional wisdom and prevailing strategies.
- [Build an Information Security Strategy](https://www.infotech.com/research/ss/build-an-information-security-strategy): Build a business-aligned, risk-aware, holistic security strategy: gather business requirements to prioritize improvements; assess risks, stakeholder expectations, and risk appetite to set meaningful targets; conduct a comprehensive gap analysis to identify improvements; and build a flexible roadmap to set the program on the right footing.
- [Assess the Value Drivers Within Your Solutions](https://www.infotech.com/research/ss/assess-the-value-drivers-within-your-solutions): Value drivers are actionable success factors that align to enterprise goals. This blueprint gives you a balanced value framework to prioritize project, product, and service opportunities that have the best chance to influence and achieve enterprise goals using value drivers.
- [Autonomous Technologies in Manufacturing](https://www.infotech.com/research/ss/autonomous-technologies-in-manufacturing): Recent advancements in industrial robotics have revolutionized the manufacturing landscape, offering a pathway to unprecedented efficiency, quality, and sustainability. This research delves into the dynamic realm of robotic automation, providing an all-encompassing guide for companies considering implementation of such technologies. Uniting cutting-edge insights with practical implementation strategies, the guide empowers readers to navigate the complexities of deploying industrial robots.
- [Modern CIS Solutions Powered by AI](https://www.infotech.com/research/ss/modern-cis-solutions-powered-by-ai): The recent surge in AI capabilities, driven by the market breakthrough of Gen AI solutions, has generated great excitement among both utilities and CIS vendors. This excitement also challenges utilities leaders to decide whether to embrace this emerging trend. As we examine current market trends and explore available AI features offered by various CIS vendors, it is important for utilities leaders to carefully consider the potential rewards offered by AI features versus associated risks. The purpose of this buyers guide is to provide a valuable resource and framework to empower utility leaders to make well-informed decisions regarding the adoption of AI-powered CIS solutions.
- [Improve Healthcare Technology Outsourcing Success](https://www.infotech.com/research/ss/improve-healthcare-technology-outsourcing-success): Healthcare IT outsourcing trends have evolved in response to cost pressures, staffing shortages, and a growing demand for skilled professionals. Healthcare organizations are increasingly outsourcing to managed service providers to achieve higher IT efficiency, reliability, scalability, and security while adopting digital health solutions to improve patient outcomes.
- [The Future of the Technology Service Provider Industry](https://www.infotech.com/research/ss/the-future-of-the-technology-service-provider-industry): This trend report highlights future business opportunities for members of the technology service provider industry. Learn how to capitalize on the latest in generative AI, workforce augmentation, intelligent information management, and cyber insurance disruption.
- [Generative AI in Digital Twins](https://www.infotech.com/research/ss/generative-ai-in-digital-twins): The manufacturing sector is barreling toward technological renaissance, driven by the powerful convergence of IT and OT. The fusion of generative AI and digital twins promises not only to optimize current manufacturing processes but also to usher in a new era of design, simulation, and real-time predictive analysis. This research covers the transformative impact of applying generative AI to digital twins, the applications and prospects of this synergy and the ways you can harness the capabilities of these powerful technologies and usher in the next wave of manufacturing innovation.
- [Business Continuity Management Software Selection Guide](https://www.infotech.com/research/ss/business-continuity-management-software-selection-guide): Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
- [Protect Your Organization's Online Reputation](https://www.infotech.com/research/ss/protect-your-organization-s-online-reputation): Understanding what your online reputation is can go a long way to understanding and improving your business. Don’t be caught by surprise. Gain control of your organization's online reputation today and protect it with Info-Tech’s framework.
- [Conduct an AI Privacy Risk Assessment](https://www.infotech.com/research/ss/conduct-an-ai-privacy-risk-assessment): Design an AI implementation that is guided by data governance and data privacy best practices. Effective AI implementation is built on a foundation of effective data privacy principles and awareness.
- [Practical Use Cases for AI in Fleet Management](https://www.infotech.com/research/ss/practical-use-cases-for-ai-in-fleet-management): This report provides rationale surrounding AI in fleet management as a practical solution for businesses.
- [Initiate Your Edge Computing Journey](https://www.infotech.com/research/ss/initiate-your-edge-computing-journey): Edge computing could give your business a competitive advantage by reducing latency while increasing privacy and reliability. But ensure you have all the relevant use cases and that the need is business-driven to accomplish that competitive advantage with your industry peers.
- [Protecting PII When Using AI in Banks](https://www.infotech.com/research/ss/protecting-pii-when-using-ai-in-banks): The use of AI/ML and Gen AI is growing daily. As appealing as the benefits are, their use presents a considerable threat for banks and their customers. AI requires considerable amounts of data to power the deep insights that they offer about your bank and its customers. It is the need for data that represents the greatest threat to your bank and its customers’ personally identifiable information (PII).
- [Buyers Guide: Professional Services Automation](https://www.infotech.com/research/ss/buyers-guide-professional-services-automation): The success of every professional services and managed services firm relies on the ability to assign the right people to the right work at the right time. Despite the criticality of this, many firms are using outdated processes and tools to handle the identification, assignment, and scheduling of resources to deliver work to their customers. Professional services automation (PSA) software streamlines many of these processes making resource management, among many other challenges, much more streamlined.
- [Write Better IT Job Descriptions](https://www.infotech.com/research/ss/write-better-it-job-descriptions): As new technologies and ways of working emerge, the role of IT changes. So should your job descriptions. Don’t waste time searching online for the perfect job description. Find what you need in the Info-Tech Job Description Library.
- [Establish Your Digital Transformation Governance](https://www.infotech.com/research/ss/establish-your-digital-transformation-governance): A digital transformation office is a critical component of successful transformations. An effective transformation office forces a disciplined and consistent execution approach, drives impact and minimizes value leakage, serves as a coordination mechanism across the organization, and builds organizational capabilities.
- [Optimize the Use of Classroom Technology: A Buyers Guide](https://www.infotech.com/research/ss/optimize-the-use-of-classroom-technology-a-buyers-guide): Technology is changing the way we teach and learn. With the increased reliance on nontraditional students in higher education, there is an accompanying need to equip classrooms for hybrid learning to accommodate these students’ nontraditional schedules.
- [AI Use Case Library for Local Government](https://www.infotech.com/research/ss/ai-use-case-library-for-local-government): This overview of AI use cases in Local Government provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [AI Use Case Library for State & Provincial Governments](https://www.infotech.com/research/ss/ai-use-case-library-for-state-provincial-governments): This overview of AI use cases in State & Provincial Government provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [AI Use Case Library for Federal Government](https://www.infotech.com/research/ss/ai-use-case-library-for-federal-government): This overview of AI use cases in Federal Government provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Visualize the IT Operating Model](https://www.infotech.com/research/ss/visualize-the-it-operating-model): Visualizing the IT operating model is often overlooked but is a critical step in defining how the organization will reach its vision and deliver critical objectives. It provides insight into how the different functional IT areas enable value for the organization.
- [Match Your Budget to Your Market Position](https://www.infotech.com/research/ss/match-your-budget-to-your-market-position): This blueprint aims to guide CMOs at every stage in their mission to become full participants in their company’s growth. It also provides them with the tools they need to defend their budgets in the face of adverse economic headwinds.
- [Repatriate Cloud Services](https://www.infotech.com/research/ss/repatriate-cloud-services): Cloud costs may be unexpected or higher than expected due to factors such as data egress costs, storage costs, or fluctuating usage patterns. Payment models in the cloud can be complex and confusing, leading to unexpected costs. Repatriating some workloads allows organizations to better control costs and optimize IT spending.
- [Life and Annuity Insurance Industry Business Reference Architecture](https://www.infotech.com/research/ss/life-and-annuity-insurance-industry-business-reference-architecture): An industry business reference architecture comprises tools, templates, and a validated view of the insurance business capabilities that help CIOs and insurance leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to provide safe and reliable services in the insurance industry.
- [Select the Ideal Infrastructure for Your AI Workload](https://www.infotech.com/research/ss/select-the-ideal-infrastructure-for-your-ai-workload): The evolving landscape of AI development and hosting methods will have a significant impact on IT teams and managed infrastructure. Balancing AI integration into existing infrastructure while ensuring data privacy and system integrity is a key focus, requiring strategic planning and a comprehensive understanding of the options.
- [Drive Innovation in the Gaming & Hospitality Industry With an Exponential IT Mindset](https://www.infotech.com/research/ss/drive-innovation-in-the-gaming-hospitality-industry-with-an-exponential-it-mindset): An Exponential IT mindset requires a strong foundation of capabilities to execute initiatives and compete in the gaming and hospitality industry. Use this research to comprehend the industry benchmark and determine your own maturity to drive Exponential IT.
- [Master Your Change Story for Digital Transformation](https://www.infotech.com/research/ss/master-your-change-story-for-digital-transformation): A change story is a written or verbal narrative that helps employees link their work to transformation objectives. It is a critical first step in any transformation to motivate the workforce to understand, support, and take part in the change.
- [Develop a Business Continuity Plan for Healthcare](https://www.infotech.com/research/ss/develop-a-business-continuity-plan-for-healthcare): Implement a structured and repeatable process, applied to one business unit at a time. Keep BCP planning efforts manageable and enable business unit leads to own their BCP in the future.
- [Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice](https://www.infotech.com/research/ss/virtual-health-playbook-evaluate-and-expand-a-virtual-health-practice): Healthcare organizations must integrate virtual health services to provide accessible care for patients. Virtual care is a more convenient option for patients and how they interact with all aspects of their healthcare service delivery, leading to greater satisfaction for patients and caregivers alike.
- [Support Innovation in Educational Technology](https://www.infotech.com/research/ss/support-innovation-in-educational-technology): Innovation in educational technology has low rates of adoption and can be a waste of scarce funds. A community of practice (CoP) is a useful approach to efficiently using funds to achieve the widest possible adoption rate. In a CoP faculty can pool their professional expertise, share costly technologies, and collaborate on innovative approaches.
- [Empower Solution Delivery With the Right CoP, CoE, and C4E Model](https://www.infotech.com/research/ss/empower-solution-delivery-with-the-right-cop-coe-and-c4e-model): Companies want to foster collaboration and knowledge sharing. How to approach it will depend on the specific purpose or project.
- [Launch Your AI Proof of Concept](https://www.infotech.com/research/ss/launch-your-ai-proof-of-concept): The purpose of this project is to identify relevant capabilities to support your AI use case, validate AI use cases against business requirements, and select vendors to support it.
- [Applications Priorities 2024](https://www.infotech.com/research/ss/applications-priorities-2024): Executives are continuously looking for innovative ways to satisfy their strategic objectives with applications tools, technologies, and practices. Carefully craft these priorities to state achievable outcomes that satisfy the different needs of all stakeholders.
- [Infrastructure & Operations Priorities 2024](https://www.infotech.com/research/ss/infrastructure-operations-priorities-2024): Review the five priorities in this report to identify which resonate with your own infrastructure priorities for 2024.
- [Security Priorities 2024](https://www.infotech.com/research/ss/security-priorities-2024): The sophistication of cyberattacks coupled with the advancement of new technologies has resulted in a threat landscape that’s been viewed as the most challenging within the past five years. Responding to these challenges involves identifying drivers that are impacting the threat landscape, and security initiatives organizations should prioritize to equip them in addressing these risks for the upcoming year.
- [CIO Priorities 2024](https://www.infotech.com/research/ss/cio-priorities-2024): This year’s CIO Priorities report highlights five key initiatives that will help IT deliver the greatest value in the year ahead, based on data gathered from CIOs and senior IT leaders as they respond to the external trends impacting their organizations.
- [Build a Scalable AI Deployment Plan](https://www.infotech.com/research/ss/build-a-scalable-ai-deployment-plan): AI adoption has gained significant momentum as your business leaders see the positive outcomes in your pilot projects. Stakeholders are ready to increase their investments in AI solutions and want to scale the initial success to other business and IT functions and technologies.
- [Develop and Implement a Security Incident Management Program](https://www.infotech.com/research/ss/develop-and-implement-a-security-incident-management-program): Organizations face an ever-evolving range of cyberthreats. It is crucial to have a security incident management program to detect, respond, and recover from security breaches effectively. With the rise in cyberattacks and data breaches, organizations must be proactive in managing incidents to minimize damage and maintain business continuity.
- [Technology Service Provider Industry Business Reference Architecture](https://www.infotech.com/research/ss/technology-service-provider-industry-business-reference-architecture): This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing transformation projects.
- [Transform Government Services Through User-Centric Digital Integration](https://www.infotech.com/research/ss/transform-government-services-through-user-centric-digital-integration): Understanding your organization's user-centric maturity is the game-changer that propels successful transformation. Our unique User-Centric Government Services Maturity Assessment Framework reveals specific gaps and opportunities for long-term, impactful change, enabling governments to strategically embed user-centricity at the core of their services and deliver exceptional client experiences.
- [AI/ML Use Case Library for Integrated Casino Resorts](https://www.infotech.com/research/ss/ai-ml-use-case-library-for-integrated-casino-resorts): This overview provides insights into the latest and most impactful AI/ML use cases in the integrated casino resort industry focused on six sources of value across the top four opportunity areas.
- [Fueling Exponential Revenue Growth in Hospitality Through Gen AI](https://www.infotech.com/research/ss/fueling-exponential-revenue-growth-in-hospitality-through-gen-ai): Understand generative AI initiatives that can expedite value generation in revenue management. These use cases provide unique insights into the future of hospitality and how IT leaders can combat typical industry challenges.
- [Hire Your Marketing Dream Team](https://www.infotech.com/research/ss/hire-your-marketing-dream-team): For small and medium-sized companies, it's essential to build a high-performance marketing team and align recruitment decisions with the company's specific needs. Having the right structure in place ensures efficiency, shorter turnaround times, and good resource management, leading to more effective marketing initiatives and greater brand visibility.
- [AI/ML Use Case Library for Hotels](https://www.infotech.com/research/ss/ai-ml-use-case-library-for-hotels): This overview provides insights into the latest and most impactful AI/ML use cases in the hotel industry focused on six sources of value across the top four opportunity areas.
- [IT Talent Trends 2024](https://www.infotech.com/research/ss/it-talent-trends-2024): The information technology industry is at a crossroads: a coming together of machine advancement and human effort when a significant portion of day-to-day work can be automated, freeing up human resources for tasks uniquely suited to a human skill set. IT leaders must remain vigilant: alongside shiny, promising technology is an increasing demand from the people in our workplaces to be treated with humanity – and allowed to grow and contribute as humans as well.
- [Utilities GIS Digital Use Case Report](https://www.infotech.com/research/ss/utilities-gis-digital-use-case-report): This overview provides insights into the latest and most impactful GIS digital use cases utilities space focused in six sources of value across six opportunity areas.
- [Not-for-Profit Industry Business Reference Architecture](https://www.infotech.com/research/ss/not-for-profit-industry-business-reference-architecture): This industry business reference architecture comprises tools, templates, and a validated view of utility business capabilities that help CIOs and utility leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better assess, develop, and assure core nonprofit functions and essential services.
- [Professional Associations Industry Business Reference Architecture](https://www.infotech.com/research/ss/professional-associations-industry-business-reference-architecture): This industry business reference architecture comprises tools, templates, and a validated view of business capabilities that help CIOs and leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better assess, develop, and assure core professional association functions and essential services.
- [CIO Time Study](https://www.infotech.com/research/ss/cio-time-study): As a CIO, you're constantly managing your calendar to spend time with the right stakeholders, on the right projects and attend the most important meetings. Effective time management practices more likely depend on personal working preferences, organization culture, size, and structure. Info-Tech’s CIO Time Study Report offers a deep dive into CIOs’ daily routines, unveiling tactics for optimized time utilization and what IT leaders choose to prioritize in their day-to-day practices.
- [Rationalize Your Application Portfolio](https://www.infotech.com/research/ss/rationalize-your-application-portfolio): Rationalize Your Application Portfolio establishes a program and record of applications used in your organization, an assessment of how well they are supporting their core functions, and guidance on where modernization efforts are needed. The dashboards help support conversations and improve IT planning and product management. This blueprint will help you streamline and rationalize application portfolio management by following our four-phase methodology: Lay Your Foundations, Improve Your Inventory, Rationalize Your Applications, and Populate Your Roadmap.
- [Build a Data Architecture Roadmap](https://www.infotech.com/research/ss/build-a-data-architecture-roadmap): The goal of data architecture is the standardization of data for the benefit of the organization. Follow this blueprint to create a tactical plan for addressing the drivers of the business to ensure that data architecture is optimized according to the pressing needs of the business.
- [Govern Microsoft 365](https://www.infotech.com/research/ss/govern-microsoft-365): Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
- [Design Your IT Organization for the Future](https://www.infotech.com/research/ss/design-your-it-organization-for-the-future): Design Your IT Organization for the Future is the second blueprint in your organizational transformation journey. In this blueprint you will design the IT structure your organization needs to align with and deliver on enterprise strategic objectives.
- [Empower Your Manufacturing Organization With the Potential of Intelligent Automation](https://www.infotech.com/research/ss/empower-your-manufacturing-organization-with-the-potential-of-intelligent-automation): This research provides an overview of the challenges facing manufacturing IT and the benefits of implementing intelligent automation to ease some of these challenges. This research further provides guidelines on how manufacturers can prioritize business capability areas within their own organizations to implement intelligent automation solutions, thus building a long-term competitive advantage for themselves in this competitive environment.
- [Build a Data Integration Strategy](https://www.infotech.com/research/ss/build-a-data-integration-strategy): Data is one of the most important assets in a modern enterprise. Contained within an organization’s data are representations of customers, the products, and the operational details that make an organization function. Every organization has data, and this data may fully serve the needs of the business today.
- [Establish Business-Sponsored Utility Asset Management KPIs](https://www.infotech.com/research/ss/establish-business-sponsored-utility-asset-management-kpis): This research presents a KPI framework and an Excel-based tool to assist utilities leaders to establish a strong connection between strategic goals and tactical implementations of people, process, and technology to improve overall asset management maturity.
- [Elevate the Role of the CIO in Higher Education](https://www.infotech.com/research/ss/elevate-the-role-of-the-cio-in-higher-education): A transformational CIO is an institutional leader who actively approaches institutional peers with opportunities for transformation, and who seeks to co-lead strategic change. To step into this role, the CIO has to build the capability to transform and elevate the stature of IT.
- [Modernize Your Applications for Insurance](https://www.infotech.com/research/ss/modernize-your-applications-for-insurance): The insurance industry is undergoing rapid change, requiring adaptability and the use of agile methodologies for success. Insurance innovation is focused on enhancing customer experience and personalizing products, driven by convenience and accessibility.
- [Leverage Gen AI to Improve Your Test Automation Strategy](https://www.infotech.com/research/ss/leverage-gen-ai-to-improve-your-test-automation-strategy): Testing is a necessary part of the solution delivery lifecycle. But it is seen as tedious and time-consuming, and as it is the last step before deployment, faces pressure to "get it done" so that value can be realized. IT and Testing/QA leaders are always on the lookout for tactics and tools to support this work and make it easier, and Generative AI is seen as a way to make your test automation strategy, planning, and execution, less painful, so that you can focus on executing against the strategy.
- [Manage Your Capacity to Increase Your Availability](https://www.infotech.com/research/ss/manage-your-capacity-to-increase-your-availability): Use this Info-Tech approach to get your capacity under control and provide increased availability. Observe, Manage, and Model.
- [Optimize IT Governance for Dynamic Decision-Making](https://www.infotech.com/research/ss/optimize-it-governance-for-dynamic-decision-making): As business complexity and uncertainty evolve, so too must your governance framework to ensure it remains in alignment with organizational purpose. Governance must be fit for purpose and aligned to value, providing the right amount of support to enable effective decision-making and drive positive business outcomes.
- [Build a Plan to Close Your Cybersecurity Competency Gaps](https://www.infotech.com/research/ss/build-a-plan-to-close-your-cybersecurity-competency-gaps): The evolving security threat landscape has made it difficult for organizations to find cybersecurity talent. Organizations find it challenging to identify which competencies should be developed. This research provides guidelines on how to identify cybersecurity talent that aligns with your organization’s needs through a development plan.
- [Info-Tech​ Quarterly Research Agenda Outcomes​ Q4 2023](https://www.infotech.com/research/ss/info-tech-quarterly-research-agenda-outcomes-q4-2023): The impact of our research extends beyond your IT department and can influence the overall direction of your company. We offer customized content tailored to specific roles and industries, addressing the most pressing concerns for technology and senior executive leaders. By leveraging Info-Tech's best practices, our research can help you overcome these challenges effectively. In that breath, we would like to give you an overview of our focus for the upcoming quarter in our research.
- [Evolve Your Software Development Lifecycle Into a Solution Delivery Lifecycle](https://www.infotech.com/research/ss/evolve-your-software-development-lifecycle-into-a-solution-delivery-lifecycle): A solution delivery lifecycle encompasses the people, processes, and tools needed to deliver value to the end consumers of the solution. Expand your approach to drive your software development lifecycle (product delivery) to include intake, product management, operations, and value measurement.
- [Exponential IT Keynote](https://www.infotech.com/research/ss/exponential-it-keynote): For more than 40 years, information technology has radically transformed organizations, from the computerization of operations to the digital transformation of service models. As technological disruption accelerates exponentially, a world of exponential opportunity is within reach. Autonomization is ushering in the next transformation. IT leaders can gain prominence by leaning into the curve and adopting Exponential IT principles, or risk seeing their services commoditized and their role diminished.
- [Plan Your Early AI Moves: Training for Business Leaders](https://www.infotech.com/research/ss/plan-your-early-ai-moves-training-for-business-leaders): As a business leader, you are managing complex processes in a resource-starved climate. AI could increase your business efficiency, and your organization depends on you to produce an actionable roadmap for the future of AI in your department.
- [Align Backups With Your Data Protection Requirements](https://www.infotech.com/research/ss/align-backups-with-your-data-protection-requirements): Use the Info-Tech approach of identify, assess, and align your backups with your organization’s data protection requirements.
- [Implement Hardware Asset Management](https://www.infotech.com/research/ss/implement-hardware-asset-management): Use this blueprint to implement or improve your hardware asset management practices, one step at a time.
- [Develop Your IT Leadership Team’s Financial Literacy](https://www.infotech.com/research/ss/develop-your-it-leadership-team-s-financial-literacy): A series of obstacles have served to drive historically low levels of financial literacy in IT. Use this blueprint and accompanying tools to understand why financial literacy matters, assess your IT management team’s overall capability, set development priorities, and plan for financial literacy improvement.
- [Build a Service Desk Consolidation Strategy](https://www.infotech.com/research/ss/build-a-service-desk-consolidation-strategy): Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to consolidate into one centralized service desk with a single point of contact and standardized processes.
- [Get Started With AI in Requirements Management](https://www.infotech.com/research/ss/get-started-with-ai-in-requirements-management): The business analyst role is changing, and AI will accelerate that change. The function has been asked to do more with less. More work in less time means missed deadlines, delayed value, and lower-quality solutions. Today’s business analysts need more support than ever before.
- [Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes](https://www.infotech.com/research/ss/use-artificial-intelligence-and-machine-learning-to-improve-population-health-outcomes): Digital technologies and artificial intelligence (AI), particularly machine learning, are transforming medicine, healthcare services, and public health practice. The integration of AI, ML, and analytics techniques into public health practice holds immense potential for revolutionizing health and healthcare systems worldwide. This research provides the requisite background, addresses challenges and obstacles, and offers an AI readiness assessment framework and a seven-step guide to getting started with AI.
- [The New Power of Accountable Care Organizations](https://www.infotech.com/research/ss/the-new-power-of-accountable-care-organizations): The healthcare industry has shifted its approach to care delivery away from the traditional fee-for-service model and toward value-based care. This transformation has been driven by the emergence of accountable care organizations (ACOs) and their ability to address the challenges associated with rising healthcare costs and suboptimal patient outcomes.
- [Build a Regular CEO IT Update Package](https://www.infotech.com/research/ss/build-a-regular-ceo-it-update-package): More and more CIOs have regular progress updates with their CEO that are intended to provide them with the information necessary to make informed business decisions. These are the most vital meetings a CIO attends, and their outcomes and structure should not be left to chance.
- [Business Intelligence and Analytics Platform Selection Guide](https://www.infotech.com/research/ss/business-intelligence-and-analytics-platform-selection-guide): Business intelligence and analytics solutions are becoming increasingly essential tools, transforming organizational data into actionable insights that inform and guide decision-making processes. As such, it is integral that you implement a platform – or platforms – that align with your requirements.
- [Higher Education Industry Reference Architecture](https://www.infotech.com/research/ss/higher-education-industry-reference-architecture): An industry reference architecture comprises tools, templates, and a validated view of higher education business capabilities that help CIOs and higher education leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better assess, develop, and assure core higher education functions and essential services.
- [Define Your Cloud Vision for Federal Government](https://www.infotech.com/research/ss/define-your-cloud-vision-for-federal-government): Moving to the cloud can be a daunting and risky decision and may not always be cheaper, better, or even available for every use case. It requires effort to properly assess your cloud services and make consistent, well-informed decisions. To develop your cloud vision, you must first answer some key questions in a broader, contextual strategy discussion.
- [Insurtech Innovations Buyers Guide](https://www.infotech.com/research/ss/insurtech-innovations-buyers-guide): Collaborating with insurtechs is an intelligent move for insurance companies looking to meet their customers’ growing needs, explore new opportunities, and develop innovative products and services. This approach can help establish a loyal customer base and build trust, setting the stage for long-term success. Our guide is the first step toward achieving these goals and maximizing the potential of this powerful partnership.
- [Take a Holistic Approach to IT Financial Management](https://www.infotech.com/research/ss/take-a-holistic-approach-to-it-financial-management): In many organizations, the practice of IT financial management (ITFM) is immature and underleveraged, and having meaningful conversations about IT spending is not the norm. Mature your ITFM program into a continuous and sustainable process that enables greater transparency, meaningful conversations, and better decision making.
- [Build a Data-Driven Workforce Plan: A Critical CIO Exercise](https://www.infotech.com/research/ss/build-a-data-driven-workforce-plan-a-critical-cio-exercise): IT continues to struggle to hire the right talent. As inflation drives operating and labor costs up, IT leaders must become more strategic with workforce planning. However, the typical approach of backfilling vacant roles is not sufficient at the current rate of business change and technological evolution in this difficult talent marketplace.
- [Digital Twins in Manufacturing](https://www.infotech.com/research/ss/digital-twins-in-manufacturing): This research provides an overview of the challenges facing manufacturing organizations and the benefits of implementing digital twin solutions to ease some of these challenges. This research further provides guidelines on how manufacturers can assess their readiness to implement digital twins, thus building a long-term competitive advantage.
- [Generative AI Use Case Library for the Insurance Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-insurance-industry): By strategically implementing generative AI, Insurers can better satisfy customers' increasing demands, discover new areas of opportunity, and develop innovative products and services, all while building a loyal customer base and fostering trust.
- [Address Security and Privacy Risks for Generative AI](https://www.infotech.com/research/ss/address-security-and-privacy-risks-for-generative-ai): This research will help security leaders seeking to better understand the risks associated with using generative AI and will walk them through how to manage those risk in the short and long term.
- [Generative AI Use Case Library for the Chemical & Pharmaceutical Manufacturing Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-chemical-pharmaceutical-manufacturing-industry): This overview of Gen AI use cases in the Chemical & Pharmaceutical industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Food & Beverage Manufacturing Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-food-beverage-manufacturing-industry): This overview of Gen AI use cases in the Food & Beverage industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Non-Durable/Consumer Packaged Goods Manufacturing Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-non-durable-consumer-packaged-goods-manufacturing-industry): This overview of Gen AI use cases in the Non-Durable and Consumer Packaged Goods industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Durable Goods Manufacturing Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-durable-goods-manufacturing-industry): This overview of Gen AI use cases in the Durable Goods industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Goods Transportation Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-goods-transportation-industry): This overview of Gen AI use cases in the goods transportation industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Nonprofit & Professional Associations Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-nonprofit-professional-associations-industry): This overview of Gen AI use cases in the nonprofit & professional associations industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Passenger Transportation Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-passenger-transportation-industry): This overview of Gen AI use cases in the passenger transportation industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Build an Automation Roadmap to Streamline Security Processes](https://www.infotech.com/research/ss/build-an-automation-roadmap-to-streamline-security-processes): Your information security staff can’t adequately defend the organization from attacks that are growing as much in number as they are in sophistication. • They’re drowning in alerts, most of which are false positives. • They’re equipped with so many tools, many of which do not work together. • The processes to detect and respond to threats are manual and therefore slow. Ultimately, the job keeps getting harder and staff are burning out.
- [Generative AI Use Case Library for the Retail Banking Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-retail-banking-industry): This overview of Gen AI use cases in the retail banking industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Gaming & Hospitality Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-gaming-hospitality-industry): This overview of Gen AI use cases in the gaming & hospitality industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [The Potential Financial Benefits of AI in Healthcare Organizations](https://www.infotech.com/research/ss/the-potential-financial-benefits-of-ai-in-healthcare-organizations): Artificial intelligence (AI) in healthcare is on the rise and shows significant potential benefits to improve operational efficiency and patient outcomes. However, AI could offer financial benefits, including cost savings and revenue-generation opportunities, which have the potential to transform your organization's healthcare service delivery.
- [Generative AI Use Case Library for the Healthcare Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-healthcare-industry): This overview of Gen AI use cases in the healthcare industry provides insights into the latest and most impactful Gen AI use cases focused on four sources of value.
- [Assess Your AI Maturity](https://www.infotech.com/research/ss/assess-your-ai-maturity): Assess your organization’s current state of AI capabilities, across five dimensions: AI Governance, Data, People, Process, and Technology.
- [AI/ML for Small and Midsize Banks](https://www.infotech.com/research/ss/ai-ml-for-small-and-midsize-banks): This research is meant as an introduction to AI and provides a summary of internal and external AI benefits as well as potential applications for banks. It also addresses some of the essential challenges that banks must consider before implementing AI using our six-step AI implementation process.
- [Develop Responsible AI Guiding Principles](https://www.infotech.com/research/ss/develop-responsible-ai-guiding-principles): Within this guide are responsible AI guiding principles that are foundational, providing a framework to set safeguards for technical and non-technical staff when working with AI technologies, so the organization can leverage their innovative potential while protecting shareholder value from risk.
- [Identify and Select Pilot AI Use Cases](https://www.infotech.com/research/ss/identify-and-select-pilot-ai-use-cases): Use this systematic approach to identify AI use cases aligned to the organization’s goals and identify an initial pilot project based on expected value and organizational readiness.
- [Tech Trends 2024](https://www.infotech.com/research/ss/tech-trends-2024): Generative AI’s disruptive impact on every industry brings with it new opportunities for organizations to seize and new risks they must mitigate as they forge their strategy for the future. In this year’s Tech Trends report, we examine three trends to help seize the opportunities: AI-Driven Business Models, Autonomized Back Office, and Spatial Computing. And three trends that will help mitigate risks: Responsible AI, Security by Design, Digital Sovereignty.
- [Develop a Flexible IT Funding Model](https://www.infotech.com/research/ss/develop-a-flexible-it-funding-model): This blueprint aims to assist Chief Information Officers (CIO), Chief Digital Officers (CDO), and other technology CXOs in exploring the various IT funding options available, enabling them to select the one that aligns best with their organization's requirements and facilitating alignment with their stakeholders.
- [Develop a Business Continuity Plan for Manufacturing](https://www.infotech.com/research/ss/develop-a-business-continuity-plan-for-manufacturing): Implement a structured and repeatable process, applied to one business unit at a time. Keep business continuity planning efforts manageable and enable business unit leads to own their BCP in the future.
- [Deliver Customer Value by Building Digital Trust](https://www.infotech.com/research/ss/deliver-customer-value-by-building-digital-trust): Digital trust has emerged as the new digital currency, surpassing customer experience as the top strategic priority, and has become the bedrock for all personal and business transactions. Organizations can ensure that digital trust isn't treated as an afterthought by embedding trust principles into all customer-facing business processes.
- [An AI Primer for Business Leaders](https://www.infotech.com/research/ss/an-ai-primer-for-business-leaders): As a business leader, you are preparing your organization to thrive through the AI revolution. But most people were caught flat-footed when generative AI rose to prominence in early 2023. Your effectiveness will depend on your ability to rapidly gain a solid foundation of knowledge and insights as you build your generative AI action plan.
- [Exponential IT for Financial and Vendor Management](https://www.infotech.com/research/ss/exponential-it-for-financial-and-vendor-management): Use this brief primer to understand the implications of Exponential IT on Financial & Vendor Management.
- [Exponential IT for Strategy, Risk, and Governance](https://www.infotech.com/research/ss/exponential-it-for-strategy-risk-and-governance): Use this brief primer to understand the implications of Exponential IT on Strategy, Risk, and Governance.
- [Exponential IT for Service Planning and Architecture](https://www.infotech.com/research/ss/exponential-it-for-service-planning-and-architecture): Use this brief primer to understand the implications of Exponential IT on Service Planning & Architecture.
- [Exponential IT for People and Leadership](https://www.infotech.com/research/ss/exponential-it-for-people-and-leadership): Use this brief primer to understand the implications of Exponential IT on People & Leadership.
- [Exponential IT for Security and Privacy](https://www.infotech.com/research/ss/exponential-it-for-security-and-privacy): Use this brief primer to understand the implications of Exponential IT on Security & Privacy.
- [Exponential IT for Applications](https://www.infotech.com/research/ss/exponential-it-for-applications): Use this brief primer to understand the implications of Exponential IT on Applications.
- [Exponential IT for Data and Analytics](https://www.infotech.com/research/ss/exponential-it-for-data-and-analytics): Use this brief primer to understand the implications of Exponential IT on Data & Analytics.
- [Exponential IT for Infrastructure and Operations](https://www.infotech.com/research/ss/exponential-it-for-infrastructure-and-operations): Use this brief primer to understand the implications of Exponential IT on Infrastructure & Operations.
- [Exponential IT for Project and Portfolio Management](https://www.infotech.com/research/ss/exponential-it-for-project-and-portfolio-management): Use this brief primer to understand the implications of Exponential IT on Project & Portfolio Management.
- [Build an IT Strategy for Canadian Provincial Government Organizations](https://www.infotech.com/research/ss/build-an-it-strategy-for-canadian-provincial-government-organizations): This blueprint and associated tools will provide you with a step-by-step approach to achieve an IT strategy that is in sync with your organizational objectives and will help establish IT as a strategic partner to the broader government organization.
- [Generative AI Use Case Library for the Utilities Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-utilities-industry): This overview of Gen AI use cases in the utilities industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
- [Generative AI Use Case Library for the Retail and Wholesale Industry](https://www.infotech.com/research/ss/generative-ai-use-case-library-for-the-retail-and-wholesale-industry): This report analyzes generative artificial intelligence technology adoption cases across the retail and wholesale enterprise ecosystem. Additionally, it provides awareness and readiness on how businesses can capitalize on evolving technologies to rapidly “Implement Top AI Use Cases in the Retail & Wholesale Industry.”
- [Identify the Impact of Technical Debt on Government Department/Agency IT Operations](https://www.infotech.com/research/ss/identify-the-impact-of-technical-debt-on-government-department-agency-it-operations): This report aims to highlight the impact of technical debt within the federal IT environment and strives to provide in-depth insights into managing and mitigating these challenges to enable informed decision making for more sustainable and efficient IT operations.
- [Build an IT Strategy for Small and Midsize Canadian Federal Government Organizations](https://www.infotech.com/research/ss/build-an-it-strategy-for-small-and-midsize-canadian-federal-government-organizations): This blueprint and associated tools will provide you with a step-by-step approach to achieve an IT strategy that is in sync with your organizational objectives and will help establish IT as a strategic partner to the broader government organization.
- [Develop a Business Continuity Plan for Higher Education](https://www.infotech.com/research/ss/develop-a-business-continuity-plan-for-higher-education): Implement a structured and repeatable process, applied to one business unit at a time. Keep BCP planning efforts manageable and enable business unit leads to own their BCP in the future.
- [Select Your Generative AI Vendor](https://www.infotech.com/research/ss/select-your-generative-ai-vendor): The generative AI marketplace is constantly evolving with the development of new algorithms, structures and frameworks and emergence of new and commercial AI players. The fragmented and rapidly changing landscape makes it challenging for organizations to choose which solutions is best suited to them.
- [Build an IT Strategy for US Government Organizations](https://www.infotech.com/research/ss/build-an-it-strategy-for-us-government-organizations): This blueprint focuses on defining an IT strategy for US government departments and agencies that is in sync with the organization’s goals and not developed in isolation.
- [Business Vision Diagnostic – Annual IT Improvement Program](https://www.infotech.com/research/ss/business-vision-diagnostic-annual-it-improvement-program): This blueprint and its associated tools will help members convert their Business Vision Diagnostic results into a focused annual IT program to enhance business satisfaction and improve IT services.
- [Identify and Build the Data & Analytics Skills Your Organization Needs](https://www.infotech.com/research/ss/identify-and-build-the-data-analytics-skills-your-organization-needs): The demand for data expertise has grown. It is critical for organizations to identify the skill and talent makeup of their data and analytics workforce. By recognizing skills gaps early, data leaders can plan to train current data workers or attract talent, reducing the risk of a shortage of resources.
- [AI/ML Use Case Library for Sports & Entertainment](https://www.infotech.com/research/ss/ai-ml-use-case-library-for-sports-entertainment): This overview of AI/ML use cases in the Sports & Entertainment industry provides insights into the latest and most impactful AI/ML use cases focused on six sources of value across the top three opportunity areas.
- [Info-Tech​ Quarterly Research Agenda Outcomes​ Q2/Q3 2023](https://www.infotech.com/research/ss/info-tech-quarterly-research-agenda-outcomes-q2-q3-2023): The impact of our research extends beyond your IT department and can influence the overall direction of your company. We offer customized content tailored to specific roles and industries, addressing the most pressing concerns for technology and senior executive leaders. By leveraging Info-Tech's best practices, our research can help you overcome these challenges effectively. In that breath, we would like to give you an overview of our focus for the upcoming quarter in our research.
- [Collaborate Effectively in Microsoft Teams](https://www.infotech.com/research/ss/collaborate-effectively-in-microsoft-teams): Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintaining guardrails – for users attempting to build out and experiment with features and capabilities.
- [Deliver Operational Efficiency Through Predictive Maintenance](https://www.infotech.com/research/ss/deliver-operational-efficiency-through-predictive-maintenance): This report provides a high-level analysis, insights, tools, and recommendations for how the business can use predictive maintenance to reduce downtime and cost while increasing productivity.
- [Build a Utilities Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-utilities-business-aligned-it-strategy): Due to aging infrastructure, increasing adoption of renewable energy sources, and changes in customer expectations, utilities companies must embrace innovation and digital transformation in order to remain competitive and meet the evolving needs of their customers.
- [Meet the Technology Demands of Modern Banking](https://www.infotech.com/research/ss/meet-the-technology-demands-of-modern-banking): The retail banking industry is struggling with its core banking systems, especially their digital frontends that drive their customers online and mobile banking experiences. COVID-19 caused a rapid acceleration in customer adoption of online and mobile banking and customers now expect much more advanced capabilities and experiences. Core banking vendors are behind and struggling to catch up. This work presents 4 common approaches to modernization based on 12 specific criteria.
- [Insurance Core Systems Modernization](https://www.infotech.com/research/ss/insurance-core-systems-modernization): Insurers must start addressing issues caused by old infrastructure and technology platforms using legacy systems. Insurers need a phased-out approach to transition their outdated systems to platforms that will serve their customer-centric requirements of today and their future.
- [Drive Innovation With an Exponential IT Mindset](https://www.infotech.com/research/ss/drive-innovation-with-an-exponential-it-mindset): Your ability to capture enterprise value from autonomization relies on your innovation capabilities and potential. Is your IT team ready to drive the adoption of AI-driven business processes? Assess your innovation readiness in five key areas supporting Exponential IT.
- [Design Your AI Target Operating Model](https://www.infotech.com/research/ss/design-your-ai-target-operating-model): Use this research to design the AI capabilities, roles, and operating model that will support your AI strategy and roadmap.
- [Establish Effective Data Stewardship](https://www.infotech.com/research/ss/establish-effective-data-stewardship): Data stewards bring valuable expertise and knowledge about their business areas (priorities, business capabilities, business processes, challenges, and opportunities with respect to data). This knowledge cannot be easily replicated; going out and hiring a data steward is not the most effective route.
- [Get Started With FinOps](https://www.infotech.com/research/ss/get-started-with-finops): This blueprint will help you get started with your FinOps practice by identifying the roles and activities involved, then assigning ownership to each task to get each team on the same page as to where their responsibilities lie to help FinOps succeed.
- [The Future of Wholesale and Distribution Trends Report](https://www.infotech.com/research/ss/the-future-of-wholesale-and-distribution-trends-report): Info-Tech’s Future of Wholesale and Distribution Trends Report investigates strategic foresight and identifies the relevant disruption signals for the wholesale and distribution industry. We aim to guide and help realize an innovative future.
- [Tell Your Story With Data Visualization](https://www.infotech.com/research/ss/tell-your-story-with-data-visualization): Storytelling with data visualization helps businesses make better decisions by simplifying complex information, highlighting key insights and trends, and providing a clear understanding of data relationships. It can help decision-makers quickly grasp important information and make informed decisions.
- [Meaningful KPIs in IT Consulting and Managed Services](https://www.infotech.com/research/ss/meaningful-kpis-in-it-consulting-and-managed-services): Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers insightful KPIs to measure and contains a framework for aligning them to the business’ goals.
- [Generative AI: Market Primer](https://www.infotech.com/research/ss/generative-ai-market-primer): This market primer for generative AI will help you contextualize the marketspace and prepare for generative AI selection. Learn what components of generative AI an organization should consider for selection and implement best practices for a selection roadmap.
- [Lucratively Nurture Your Donors With a Donor Management System](https://www.infotech.com/research/ss/lucratively-nurture-your-donors-with-a-donor-management-system): Most collateral on donor management system emphasizes table stakes capabilities. This report focuses on three pillars that provide true differentiation: Security & Privacy, Data & Analytics, and Digital Transformation. Together, these pillars will strengthen donor trust, improve your understanding of your donors, and enhance donor experiences.
- [Catalog Your IT Consulting and Managed Services](https://www.infotech.com/research/ss/catalog-your-it-consulting-and-managed-services): What consulting engagements do you offer? What managed services do you deliver? If you can’t quickly answer this, you may be missing the service catalog. ITIL has codified a method for cataloging. We’ve adapted it for use in an IT business in this research.
- [Adopt Generative AI in Solution Delivery](https://www.infotech.com/research/ss/adopt-generative-ai-in-solution-delivery): With delivery teams under continual pressure to deliver faster, higher-quality products, the promise of Generative AI (GenAI) is too tempting to pass up, but it can be difficult to know where to start. Understand how Gen AI can help you and define your next steps.
- [Build an Information Security Strategy for K-12 Schools](https://www.infotech.com/research/ss/build-an-information-security-strategy-for-k-12-schools): Many K-12 schools and districts do not have sufficient resources to adequately address information security needs. Having a well-defined information security plan that is risk based and strategic is the best way for them to ensure they are reasonably protecting their student and employee data.
- [Annual CIO Survey Report 2024](https://www.infotech.com/research/ss/annual-cio-survey-report-2024): Key insights from the CIO responses to our Future of IT 2024 survey include spending projects, the potential disruptions causing the most concern, plans for the adoption of emerging technology, and a deep dive on how firms are responding to generative AI.
- [Digital Use Case Library: Electric Utilities](https://www.infotech.com/research/ss/digital-use-case-library-electric-utilities): This overview of digital use cases in the electric utilities space provides insights into the latest and most impactful digital use cases focused in six sources of value across nine opportunity areas.
- [Define Your Cloud Vision for the Utilities Industry](https://www.infotech.com/research/ss/define-your-cloud-vision-for-the-utilities-industry): Moving to the cloud can be a daunting and risky decision and may not always be cheaper, better, or even available for every use case. To develop your cloud vision, you must first answer some key questions in a broader contextual strategy discussion.
- [Application Portfolio Management Foundations for Healthcare Organizations](https://www.infotech.com/research/ss/application-portfolio-management-foundations-for-healthcare-organizations): APM establishes a program and record of applications used in your organization, an assessment of how well they are supporting their core functions, and guidance on where modernization efforts are needed. The dashboards help support conversations and improve IT planning and product management. This blueprint will help you streamline and rationalize application portfolio management by following our four-phase methodology: Lay Your Foundations, Improve Your Inventory, Rationalize Your Applications, and Populate Your Roadmap.
- [The Future of Wealth Management](https://www.infotech.com/research/ss/the-future-of-wealth-management): The wealth management industry is experiencing the largest transfer of wealth, from generation to generation, in its history. This process is rapidly reshaping the industry, and the stakes are high. These new customers have very different expectations, and they will take their assets elsewhere if their needs are not met.
- [Maximize the Value of IT Across Enterprise Portfolios](https://www.infotech.com/research/ss/maximize-the-value-of-it-across-enterprise-portfolios): Many organizations are skilled at optimizing within portfolios, not across them. Use this research to optimize at the enterprise level.
- [Create a Transparent and Defensible IT Budget](https://www.infotech.com/research/ss/create-a-transparent-and-defensible-it-budget): CIOs need a straightforward way to create an approval-ready IT budget that speaks to different stakeholder priorities. Use this blueprint, workbook, and executive presentation template to develop a multi-perspective IT budget and facilitate the budget-approval process.
- [Decide if You Are Ready for SAFe](https://www.infotech.com/research/ss/decide-if-you-are-ready-for-safe): SAFe is a highly disruptive enterprise transformation that won’t solve your organizational delivery challenges by itself. Start with an open mind and an understanding of what is needed to support a multi-year cultural transition.
- [Select a Security Outsourcing Partner](https://www.infotech.com/research/ss/select-a-security-outsourcing-partner): A lack of time and resources prevents your organization from being able to enable security internally, making outsourcing more appealing. An effective outsourcing partner can help an organization improve its security posture by providing access to more specialized security experts, tools, and technologies.
- [Manage Exponential Value Relationships](https://www.infotech.com/research/ss/manage-exponential-value-relationships): Implementing exponential IT will require businesses to work with external partners to facilitate the rapid adoption of cutting-edge technologies such as generative artificial intelligence.
- [Getting to Automated Surveillance and Location Intelligence in Public Health Practice](https://www.infotech.com/research/ss/getting-to-automated-surveillance-and-location-intelligence-in-public-health-practice): Digital technologies and AI are transforming medicine, medical research, and public health. Automated analytics, alerts, and reporting tools can keep officials in the know as emergent situations evolve. This research provides the background, addresses challenges, and offers an AI readiness assessment and a guide to getting to go!
- [Assess Your IT Financial Management Maturity Effectively](https://www.infotech.com/research/ss/assess-your-it-financial-management-maturity-effectively): Mature your ITFM practice by activating the means to make informed business decisions. Info-Tech’s methodology helps you move the dial by focusing on three maturity focus areas: building an ITFM foundation, managing and monitoring IT spending, and bridging the language barrier.
- [Build a Wholesale Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-wholesale-business-aligned-it-strategy): For years, Wholesalers have been trying to attract the right customers. Their goal is to ensure customers don't leave empty-handed by serving their exact needs and impulsive behaviors. Technology is the answer to those efforts as it gives the edge to those who know how and where to use it. In short, the future of Wholesale is a dynamic and exciting landscape that requires a keen understanding of customer behavior and the strategic use of technology. This is where Build a Wholesale Business-Aligned IT Strategy comes in. An adaptation of Info-Tech’s Build a Business-Aligned IT Strategy blueprint, it keeps the business vision, mission, and priorities at the center while guiding a Wholesale CIO team in formulating an IT strategy that aligns with their industry context and specific business goals.
- [Improve Ransomware Resilience for Healthcare](https://www.infotech.com/research/ss/improve-ransomware-resilience-for-healthcare): The rise of ransomware attacks in healthcare underscores the importance for organizations to build a ransomware resilience plan to protect their crown jewels and ensure the continuous operations of their critical business services. Assess your ransomware readiness and implement controls to improve your ability to prevent incursions and defend against attacks.
- [Assess Infrastructure Readiness for Digital Transformation](https://www.infotech.com/research/ss/assess-infrastructure-readiness-for-digital-transformation): A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or transform. So, out of the gate, many organizations fail to undergo a meaningful transformation, change their business model, or bring about a culture of digital transformation needed to be seriously competitive in their given market.
- [Improve IT Team Effectiveness](https://www.infotech.com/research/ss/improve-it-team-effectiveness): Organizations rely on team-based work arrangements to provide organizational benefits and to help them better navigate the VUCA operating environment. A high-performing team is more resilient and able to recognize opportunities. They are proactive instead of reactive due to trust and a high level of communication and collaboration.
- [Assess Your Nonprofit’s Digital Maturity](https://www.infotech.com/research/ss/assess-your-nonprofit-s-digital-maturity): Despite some nonprofit organizations’ initial progress in adopting digital tools, most of the industry is still lagging in digital maturity. The digital transformation has lost its momentum. However, there is still much work to be done in the nonprofit industry. How do we rekindle the conversation and keep the momentum going?
- [Build an FSI Insurance Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-an-fsi-insurance-business-aligned-it-strategy): IT has become the key differentiator in the insurance industry. Explore opportunities to use digital applications and partner with or acquire Insurtech companies that can expand your footprint and build capabilities while acquiring skill sets that fill the gaps in the organization.
- [Build an IT Strategy for Local Government](https://www.infotech.com/research/ss/build-an-it-strategy-for-local-government): This blueprint and associated tools will provide you with a step-by-step approach to achieve an IT strategy that is in sync with your organizational objectives and will help establish IT as a strategic partner to the broader government organization.
- [The Future of Insurance](https://www.infotech.com/research/ss/the-future-of-insurance): Insurers must start addressing the strategic path they must take in adopting newer technologies to accommodate their clients' modern needs. Insurance carriers and providers can attain customer satisfaction using technologies that facilitate customer-centric strategies to improve processes and detect fraud.
- [Modernize Your Applications for State and Provincial Government Organizations](https://www.infotech.com/research/ss/modernize-your-applications-for-state-and-provincial-government-organizations): State and provincial government organizations must be strategic in addressing the unique challenges they face, balanced against the forces of needing to modernize, managing a limited budget, determining priorities, and being ready for the future while maintaining the public trust.
- [Build a Retail Banking Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-retail-banking-business-aligned-it-strategy): The retail banking industry is being influenced and reshaped by many factors. As a result, retail banking is changing rapidly, as is the technology required to compete effectively. IT has become an integral part of survival and success, and IT needs to align with business to assure it can support business needs.
- [Improve Win Rates With a Sales Enablement Strategy](https://www.infotech.com/research/ss/improve-win-rates-with-a-sales-enablement-strategy): Sales enablement aims to improve the performance of sales teams to increase revenue. Organizations without mature sales enablement processes could be missing crucial win rate opportunities. This blueprint provides a maturity assessment of your current sales enablement processes and, in turn, derives concrete initiatives toward building your sales enablement strategy.
- [Build a Durable Goods Manufacturing Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-durable-goods-manufacturing-business-aligned-it-strategy): With new Industry 4.0 technology, a rapidly growing consumer class, changes in demographics, a push for operational efficiency, and a more highly regulated space, the competitive landscape has become complex. The need to innovate and digitally transform operations is increasing. IT organizations must play a critical role in the business transformation by harmonizing the interconnectivity and communications necessary for rapid and effective change.
- [Sustainable Autonomous Packaging Solutions](https://www.infotech.com/research/ss/sustainable-autonomous-packaging-solutions): This research provides an overview of the trends in the packaging industry and the pressures packaging suppliers and users face today. Learn how packaging providers and users can apply modern hardware and software to become not only more sustainable but also more efficient and provide customers with an enhanced digital ownership experience.
- [Establish Effective Security Governance & Management](https://www.infotech.com/research/ss/establish-effective-security-governance-management): Many organizations misunderstand security governance and management as simply a matter of policies and processes. However, policies and processes – while important – do not become governance on their own. Good governance, really, stems from a deep understanding of stakeholder interactions and the inputs and outputs they create for each other.
- [Build Your IT Cost Optimization Roadmap](https://www.infotech.com/research/ss/build-your-it-cost-optimization-roadmap): Develop an IT cost-optimization strategy based on your specific circumstances and timeline. Info-Tech’s methodology helps you maintain sustainable cost optimization across IT by focusing on four levers: assets, vendors, project portfolio, and workforce.
- [Initiate Digital Accessibility for IT](https://www.infotech.com/research/ss/initiate-digital-accessibility-for-it): Accessibility is an organizational directive; however, IT plays a fundamental role in its success. As business partners require support and expertise to assist with their accessibility requirements IT needs to be ready to respond. Even if your organization hasn’t fully committed to an accessibility standard, you can proactively get ready by planting the seeds to change the culture.
- [Build Your Generative AI Roadmap](https://www.infotech.com/research/ss/build-your-generative-ai-roadmap): Generative AI is disrupting all industries and providing opportunities for organization-wide advantage. Organizations need to understand this disruptive technology and trends to properly develop a strategy for leveraging this technology successfully.
- [Assess Your Readiness to Implement UCaaS](https://www.infotech.com/research/ss/assess-your-readiness-to-implement-ucaas): Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, and a whole lot more. The ability to work from anywhere and to use APIs to integrate CRM and other productivity tools into a unified environment are key components of employee productivity.
- [Build Ransomware Resilience in State and Provincial Government](https://www.infotech.com/research/ss/build-ransomware-resilience-in-state-and-provincial-government): With increasing online and data usage, government databases are major targets for hackers and acts of cyber warfare. This research provides a deeper look into the challenges that state and provincial governments face in combatting ransomware attacks and offers a suite of tools to build resilience across your organization.
- [Develop Your Value-First Business Process Automation Strategy](https://www.infotech.com/research/ss/develop-your-value-first-business-process-automation-strategy): As industries evolve and adopt more tools and technologies, their business operating models become more complex. Task- and desktop-based automation are often not enough. More sophisticated and scaled automations are needed to simplify and streamline complex operations from end to end and align them with organizational goals.
- [Prepare for Post-Quantum Cryptography](https://www.infotech.com/research/ss/prepare-for-post-quantum-cryptography): Organizations using encryption must begin to consider a future where these methods will no longer provide sufficient protection. The astounding speed and power of quantum computers have the potential to render many existing security controls ineffective, including today's strongest encryption techniques. Organizations need to prepare to develop mitigations and resiliency measures to become “quantum safe.”
- [Design and Implement a Business-Aligned Security Program](https://www.infotech.com/research/ss/design-and-implement-a-business-aligned-security-program): Laying the right foundations for your security program will inform future security governance, strategy, and architecture decisions you need to make and give your leadership team the information they need to support your success.
- [Improve OT Governance to Drive Business Results](https://www.infotech.com/research/ss/improve-ot-governance-to-drive-business-results): This blueprint provides a high-level analysis, insights, tools, and recommendations for implementing and maintaining an OT governance methodology that will drive business value and ensure the company can safely scale and maintain equipment across the business.
- [What Does a Blockchain-Based NFT Loyalty Program Bring to the Table?](https://www.infotech.com/research/ss/what-does-a-blockchain-based-nft-loyalty-program-bring-to-the-table): This research analyzes digital strategies and technologies to align the organization's business and technology modules and design NFT loyalty initiatives that integrate into the digital business strategy.
- [Make the Case for Legacy Application Modernization](https://www.infotech.com/research/ss/make-the-case-for-legacy-application-modernization): Legacy application modernization will require replacing outdated technology with more efficient modern solutions.
- [Develop a Master Data Management Practice and Platform](https://www.infotech.com/research/ss/develop-a-master-data-management-practice-and-platform): Master data management (MDM) provides a single, reliable, and precise view of the organization. Approaching MDM with a clear blueprint that provides a step-by-step approach will aid in the development of your MDM practice and platform.
- [Comply With 2023 US Privacy Laws (Virginia, Connecticut, Utah, Colorado)](https://www.infotech.com/research/ss/comply-with-2023-us-privacy-laws-virginia-connecticut-utah-colorado): Organizations need to employ a systematic approach in establishing and operationalizing risk-based and right-sized privacy programs.
- [Build a More Effective Brand Architecture](https://www.infotech.com/research/ss/build-a-more-effective-brand-architecture): Investing in brand awareness is crucial for companies to stand out from their competitors and continue to grow in a sustainable manner. Successful brand awareness programs increase credibility, sales, and customer loyalty, leading to increased brand equity and company valuation. Although the return on investment may take longer, the benefits are greater than those achieved through short-term initiatives.
- [Advanced Inventory Management](https://www.infotech.com/research/ss/advanced-inventory-management): This research explains how technology-led inventory management adds to the agility and resiliency of modern supply chains. For inventory management to be effective, a new playbook is required. This document will help unpack the components of an inventory management playbook and understand the capabilities of modern inventory management software.
- [Integrate Physical Security and Information Security](https://www.infotech.com/research/ss/integrate-physical-security-and-information-security): Facing ever-increasing security threats, many organizations are unifying physical, cyber, and information security systems to gain the long-term overall benefits a consolidated security strategy provides.
- [Make the Case for Enterprise Business Analysis](https://www.infotech.com/research/ss/make-the-case-for-enterprise-business-analysis): If you’ve only been using business analysis at the project level, you’ve only scratched the surface of the BA’s potential. Enterprise business analysis is a powerful approach to improving collaboration, breaking down silos, identifying and managing risk, and ensuring value in delivery.
- [Cage Automation Empowers the Digital and Cashless Evolution](https://www.infotech.com/research/ss/cage-automation-empowers-the-digital-and-cashless-evolution): Determine how cage automation can enable the digital and cashless evolution in the respective gaming organization by assessing the cage and count current state, and vendors that will provide a competitive and cost advantage to the overall value chain.
- [Using Supply Chain Control Tower for Competitive Differentiation](https://www.infotech.com/research/ss/using-supply-chain-control-tower-for-competitive-differentiation): This research report provides a high-level analysis, insights, tools, and recommendations for how businesses can use supply chain control tower technology to enable transparency and predictability across the supply chain.
- [Build a Strategic Infrastructure Roadmap](https://www.infotech.com/research/ss/build-a-strategic-infrastructure-roadmap): Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in its planning and execution. Forward thinking bridges the gap from your current state, to what the organization is, to what it wants to become. Your strategic objectives need to align with the business vision and goals, not just maintaining, patching and troubleshooting. These activities will not help in strategic planning.
- [Achieve IT Spend & Staffing Transparency](https://www.infotech.com/research/ss/achieve-it-spend-staffing-transparency): Most CIOs, CFOs, and business function leaders don’t enjoy a shared vocabulary when it comes to talking about technology spend. As a result, truly meaningful conversations about where and how to spend technology funds in support of business goals are rare. Enable these important conversations by transparently mapping your IT spend data against four key stakeholder views.
- [Set Meaningful Employee Performance Measures](https://www.infotech.com/research/ss/set-meaningful-employee-performance-measures): Employee performance measurement is vital to the performance management process. It is informed and impacted by a range of HR activities, including recruitment, onboarding, training and development, employee recognition, compensation, and succession planning
- [Improve Your Field Digital Solution Performance](https://www.infotech.com/research/ss/improve-your-field-digital-solution-performance): This report aims to encourage utilities to identify leading field digital opportunities that drive value for their organizations. By defining what success looks like and incorporating best practices, utilities can improve the overall performance of their field digital solutions.
- [Scale Your Marketing Department](https://www.infotech.com/research/ss/scale-your-marketing-department): Learn how scaling up your marketing department through the right team model and partners can improve your organization's marketing capabilities, simplify processes, and foster collaboration. Experience the benefits of taking on complex marketing initiatives, reaching a broader audience, streamlining processes, better resource management, and avoiding burnout. Overcome challenges by following our blueprint for selecting the right team model and partners and achieving better results.
- [Establish High-Value IT Performance Dashboards and Metrics](https://www.infotech.com/research/ss/establish-high-value-it-performance-dashboards-and-metrics): CIOs spend hours agonizing over what IT information to show their executives and how to present this information in an easy-to-consume format. Info-Tech relieves this agony by providing CIOs with ready-made dashboards with expert guidance on how to deliver them and action the results.
- [Transform the Sales & Event Management Lifecycle to Strategize and Digitize Events](https://www.infotech.com/research/ss/transform-the-sales-event-management-lifecycle-to-strategize-and-digitize-events): Realize the value of an effective GSEM, assess the current state of sales and event management processes, and review vendor offerings that will provide event professionals with a competitive advantage while improving profits.
- [Understand Sustainability Compliance in Chemical Manufacturing](https://www.infotech.com/research/ss/understand-sustainability-compliance-in-chemical-manufacturing): This research includes an overview of pressures that the chemical manufacturing industry is facing from regulators, consumers, and investors to become more sustainable and environmentally friendly. Chemical manufacturing companies can achieve their sustainability objectives by using emerging technology to transform operations and implementing a sustainability management system to simplify reporting on their sustainability progress.
- [Mature and Scale Product Ownership](https://www.infotech.com/research/ss/mature-and-scale-product-ownership): Product ownership is not one-size-fits-all or static. It must be tuned and structured to meet the delivery needs of your organization and the customers it serves. Create a culture of product management trust and empowerment with product owners aligned to your operational product needs.
- [Define Your Virtual and Hybrid Event Requirements](https://www.infotech.com/research/ss/define-your-virtual-and-hybrid-event-requirements): If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the scope of the event and your requirements, and to support your software selection process.
- [Building the Demand-Driven Supply Chain Network in Retail](https://www.infotech.com/research/ss/building-the-demand-driven-supply-chain-network-in-retail): This research analyzes strategies and technologies effectively to help retail and wholesale organizations become a more omnichannel, demand-driven, cost responsive, and competitive network.
- [Position and Agree on ROI to Maximize the Impact of Data and Analytics](https://www.infotech.com/research/ss/position-and-agree-on-roi-to-maximize-the-impact-of-data-and-analytics): This research is aimed at the key decision makers tasked with addressing business problems. It also informs stakeholders that have any interest in ROI, such as problem solvers, especially when applying it on a data and analytics platform and practice.
- [Prevent Data Loss Across Cloud and Hybrid Environments](https://www.infotech.com/research/ss/prevent-data-loss-across-cloud-and-hybrid-environments): As organizations increasingly look to cloud services for their technology needs, they must also ensure data in the cloud is appropriately protected. This research will provide guidance on how to approach developing and implementing DLP solutions in the cloud.
- [Operationalize Data Privacy for Durable Goods Manufacturing](https://www.infotech.com/research/ss/operationalize-data-privacy-for-durable-goods-manufacturing): The durable goods manufacturing industry is undergoing significant changes. To remain competitive, manufacturing companies are digitally transforming their business operations. Durable goods manufacturing firms need to embrace digital transformation while also managing the associated data privacy risks.
- [Build a Retail Business-Aligned IT Strategy](https://www.infotech.com/research/ss/build-a-retail-business-aligned-it-strategy): For years, retailers have been trying to attract the right customers and ensure they don't leave empty-handed by serving their exact needs and impulsive behaviors. Technology is the answer to those efforts as it gives the edge to those who know how and where to use it.
- [Make Sense of Strategic Portfolio Management](https://www.infotech.com/research/ss/make-sense-of-strategic-portfolio-management): In recent years, the Project Portfolio Management (PPM) tool market has evolved beyond a single focus (i.e. the planning and delivery of a project portfolio) to include various approaches and methodologies. One of these emerging capabilities is Strategic Portfolio Management (SPM), a high-level, top-down approach with a wider umbrella than traditional PPM. We introduce you to the space and consider the extent to which your organization can leverage an SPM application to help plan strategic initiatives and drive strategic outcomes.
- [Foster Data-Driven Culture With Data Literacy](https://www.infotech.com/research/ss/foster-data-driven-culture-with-data-literacy): By thoughtfully designing a data literacy training program for the audience's own experience, maturity level, and learning style, organizations build the data-driven and -engaged culture that helps them to unlock their data's full potential and outperform other organizations.
- [Redesign Your Website to Increase Business Value](https://www.infotech.com/research/ss/redesign-your-website-to-increase-business-value): A successful website redesign gives digital marketing leaders a reliable way to increase marketing-influenced wins, brand image, and competitive differentiation. Planning is the most critical part of a website redesign, yet one that is often skipped due to a lack of a good and proven methodology. Our research helps marketers focus the website redesign on the sweet spot where the needs align between the business and the customer and helps to mitigate inherent risks to resources, timeline, and budget.
- [Discover AI Use Cases in Healthcare](https://www.infotech.com/research/ss/discover-ai-use-cases-in-healthcare): Artificial intelligence (AI) in healthcare is on the rise and shows significant potential benefits to increase operational efficiency, improve patient outcomes, and reduce costs. However, there are some AI challenges such as privacy, bias, and security to consider for responsible AI adoption.
- [Scale Business Process Automation](https://www.infotech.com/research/ss/scale-business-process-automation): As industries evolve and adopt more tools and technology, their products, services, and business operating models become more complex. Task- and desktop-based automations are often not enough. More sophisticated and scaled automations are needed to simplify and streamline the process from end to end, aligning complex operations with organizational goals.
- [Effective IT Communications](https://www.infotech.com/research/ss/effective-it-communications): Never start your communications from a blank page. Leverage the tools and resources available on this Communications Research Center to support any IT communication. Perfect how you plan, compose, and deliver your communications.
- [Looking at Risk in a New Light: The Six Pillars of Vendor Risk Management](https://www.infotech.com/research/ss/looking-at-risk-in-a-new-light-the-six-pillars-of-vendor-risk-management): Organizations must evolve their risk assessments to be more adaptive to respond to changes in the global market. Ongoing monitoring and continual assessment of vendors’ risks is crucial to avoiding negative impacts.
- [Communicate Any IT Initiative](https://www.infotech.com/research/ss/communicate-any-it-initiative): The purpose of this blueprint is to support any IT employee planning, composing, and delivering IT communications to audiences up, down, and across your organization in an effective, engaging way.
- [Endpoint Management Selection Guide](https://www.infotech.com/research/ss/endpoint-management-selection-guide): The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past years, from device management to application deployments and security management. The endpoint management market has become more complex, with many capabilities. In this blueprint, we help you quickly define your requirements for endpoint management and narrow down a list to find the solutions that fulfill your use cases.
- [Info-Tech​ Quarterly Research Agenda​ Q3 2023](https://www.infotech.com/research/ss/info-tech-quarterly-research-agenda-q3-2023): The impact of our research extends beyond your IT department and can influence the overall direction of your company. We offer customized content tailored to specific roles and industries, addressing the most pressing concerns for technology and senior executive leaders. By leveraging Info-Tech's best practices, our research can help you overcome these challenges effectively. In that breath, we would like to give you an overview of our focus for the upcoming quarter in our research.
- [Water Utilities Trends Report](https://www.infotech.com/research/ss/water-utilities-trends-report): This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT elements, the report identifies transformational trends and their signals, drivers, and impact on your organization and offers recommendations from Info-Tech.
- [Make the Case for Your Nonprofit’s Data and Analytics Initiative](https://www.infotech.com/research/ss/make-the-case-for-your-nonprofit-s-data-and-analytics-initiative): Nonprofit organizations are collecting more digital data than ever. Many don’t realize there is value in that data. Where do we start on our data journey? How do we gain executive buy-in to leverage data? What problems do we need to solve?
- [Maximize the Frontline Experience: The Human Side of Technology in Policing](https://www.infotech.com/research/ss/maximize-the-frontline-experience-the-human-side-of-technology-in-policing): Maximizing the frontline experience is important for many reasons, including enhancing police officer job satisfaction and retention. New approaches to technology development and implementation can improve the frontline experience in policing.
- [Choose the Right Channel Sales Partner](https://www.infotech.com/research/ss/choose-the-right-channel-sales-partner): Software CEOs need the right strategy to not only evaluate their need for partnership when entering new markets or seeking to open a new revenue stream, but a quick and easy way to evaluate and select partners when sophisticated buyers demand.
- [Improve Email Security](https://www.infotech.com/research/ss/improve-email-security): With the organization’s email constantly under threat, proactive measures need to be put in place to ensure the communication, users, and data are protected. This research provides a guideline for organizations to monitor and modernize their email security.
- [Next-Generation Customer Experience in Retail Banking](https://www.infotech.com/research/ss/next-generation-customer-experience-in-retail-banking): Customer experience is among the top priorities for the retail banking industry. In fact, customer experience is the top driver of transformation efforts. As competition for customers and their accounts grows, bank need to elevate their customer experience. Many banks still believe that elevated customer experience is a technology solution. In reality, it requires the entire organization to deliver with technology being one key area.
- [Skills Development on the Mainframe Platform](https://www.infotech.com/research/ss/skills-development-on-the-mainframe-platform): The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
- [Deliver Superior Guest Experiences and Efficient Operations with the Right Property Management System](https://www.infotech.com/research/ss/deliver-superior-guest-experiences-and-efficient-operations-with-the-right-property-management-system): Comprehend the various trends in the PMS market, the value of an effective PMS, and vendors that will provide hoteliers with a competitive advantage while increasing revenues.
- [Addressing the Cybersecurity Talent Shortage in Government](https://www.infotech.com/research/ss/addressing-the-cybersecurity-talent-shortage-in-government): Cyberattacks impact governments, businesses, and individuals through compromised critical infrastructure; disruption to essential services, power, and communication systems; and potentially leaving people without access to the resources they need.
- [Build Your Account-Based Marketing Strategy](https://www.infotech.com/research/ss/build-your-account-based-marketing-strategy): Many marketers struggle to build their ABM strategy because they have not yet developed their core capabilities for a successful enterprise marketing demand generation strategy. Creating a solid foundation for each level of ABM maturity is the key to launching a successful and scalable program.
- [Standardize a CMS Rationalization Strategy](https://www.infotech.com/research/ss/standardize-a-cms-rationalization-strategy): Dissatisfaction with CMS vendors persists as they struggle to keep up with the needs of the industry. Although a bundled/single-vendor approach is not considered a viable option, operators still need to take the time to understand a CMS' full potential and rationalize what capabilities need to be decoupled or face application sprawl.
- [Understand the IT Implications for the Enrollment Cliff](https://www.infotech.com/research/ss/understand-the-it-implications-for-the-enrollment-cliff): After years of growth, the higher education industry is now entering a period of contraction. In the US, enrollment is expected to decline due to a lower birth rate, further reducing funding. The pandemic turned students away from higher education and the trend appears to be continuing.
- [The Future of Retail Banking](https://www.infotech.com/research/ss/the-future-of-retail-banking): Retail banking is reshaping itself. Banks are intensely focused on customer experience and product innovation. They need to leverage advanced technology to better understand their customers and anticipate their needs. To become trusted partners, banks will need to launch more sophisticated technologies that push into new areas.
- [Leverage Digital Signage for a Better Passenger Experience](https://www.infotech.com/research/ss/leverage-digital-signage-for-a-better-passenger-experience): This report provides a high-level analysis, insights, tools, and recommendations for how the business can use digital signage and passenger information solutions in Passenger Transportation.
- [Present Security to Executive Stakeholders](https://www.infotech.com/research/ss/present-security-to-executive-stakeholders): Security leaders are struggling with how to present security to their executive stakeholders. This blueprint will provide security leaders with a guideline on presenting security to executive stakeholders.
- [Adapt Governance to Align Educational Technology With Faculty Needs](https://www.infotech.com/research/ss/adapt-governance-to-align-educational-technology-with-faculty-needs): This strategic research describes the major changes to instructional technology happening in higher education. It makes the case for certain best practices to help IT effectively support faculty and students and provides a method for establishing strong governance over educational technology to help IT become a strong collaborative partner.
- [Adopt an Exponential IT Mindset](https://www.infotech.com/research/ss/adopt-an-exponential-it-mindset): The role of IT has evolved throughout the past couple generations to enable fundamental business transformations. In the autonomization era, it will have to evolve again to lead the business through a world of exponential opportunity.
- [Identify and Manage Regulatory and Compliance Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-regulatory-and-compliance-risk-impacts-on-your-organization): Organizations must understand the regulatory damage vendors may cause from lack of compliance.
- [Identify and Manage Operational Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-operational-risk-impacts-on-your-organization): Organizations need to be aware of the operational damage vendors may cause, to plan around those impacts effectively.
- [Automate IT Asset Data Collection](https://www.infotech.com/research/ss/automate-it-asset-data-collection): Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
- [The Use of Chief Digital Officer in Gaming & Hospitality](https://www.infotech.com/research/ss/the-use-of-chief-digital-officer-in-gaming-hospitality): Gaming and hospitality organizations lag in focus on a truly digital role. As your organization shifts to an omnichannel platform business, the role of IT needing to pivot to a revenue operating model is increased and requires a chief digital office role to fall under IT.
- [Build Better Workflows](https://www.infotech.com/research/ss/build-better-workflows): You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow charts. This research uses the example of improving an onboarding workflow.
- [Interoperability Primer and Playbook for Public Health and Healthcare Organizations](https://www.infotech.com/research/ss/interoperability-primer-and-playbook-for-public-health-and-healthcare-organizations): This research is designed to help public health and healthcare organizations overcome several challenges by focusing on standards-based interoperability to optimize health outcomes for the individuals and populations they serve. It offers five insights, priorities, and plays for interoperability readiness and safe, secure electronic health information exchange.
- [Build an IT Risk Taxonomy](https://www.infotech.com/research/ss/build-an-it-risk-taxonomy): The pace and uncertainty in the current business environment introduces new and emerging vulnerabilities that can disrupt an organization’s strategy on short notice. Risk-informed decisions are essential to reduce operational surprises and failures. To facilitate true aggregation and integration of risks, IT risk taxonomies are used to create a common approach for managing risks.
- [Considerations to Optimize Container Management](https://www.infotech.com/research/ss/considerations-to-optimize-container-management): Containers have become popular as enterprises use DevOps to develop and deploy applications faster. Orchestration platforms like Kubernetes can be complex, requiring management to automatically deploy container-based applications to operating systems and public clouds. IT operations staff need container management skills and training.
- [Understand the Implications of Generative AI in Education](https://www.infotech.com/research/ss/understand-the-implications-of-generative-ai-in-education): Concerns abound regarding the impact Chat GPT will have on the education of students and their ability to learn, particularly cheating. Generative AI is going to transform the classroom in the same way digital tools have transformed the way we teach and learn. Educators need to leverage the strengths of generative AI to enhance learning and development.
- [Mainframe Modernization for Retail Banking](https://www.infotech.com/research/ss/mainframe-modernization-for-retail-banking): Retail Banking is being transformed by accelerating competition, especially from startups with no legacy infrastructure. New products and services are required to stay relevant with changing customer demographics and preferences. Legacy mainframe hardware, software, and development methodologies are holding banks back and causing them to reconsider their mainframe investments. However, recent innovations are allowing banks to modernize their mainframes and transform them into purpose-built systems that can become sources of competitive advantage.
- [Non-Durable Goods Manufacturing Industry Reference Architecture](https://www.infotech.com/research/ss/non-durable-goods-manufacturing-industry-reference-architecture): This industry reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while undergoing transformation projects.
- [Select and Prioritize Digital Initiatives](https://www.infotech.com/research/ss/select-and-prioritize-digital-initiatives): Once the scope of the digital strategy and its goals are finalized, the heavy lifting begins. The CIO must prepare for this change by evaluating opportunities and prioritizing which will become digital initiatives. But where to start with prioritization? What should the selection criteria be? To answer these all-important questions, the CIO must identify what success actually looks like.
- [Kick-Start a Unified Service Recovery Management Strategy](https://www.infotech.com/research/ss/kick-start-a-unified-service-recovery-management-strategy): Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the right objectives, operating model, and goals.
- [Enable Product Delivery – Executive Leadership Workshop](https://www.infotech.com/research/ss/enable-product-delivery-executive-leadership-workshop): Strengthen product management in your organization through effective executive leadership by focusing product teams on core capabilities and proper alignment. Develop a better understanding of how to lead product owners, product managers, and their teams.
- [Establish a Sustainable ESG Reporting Program](https://www.infotech.com/research/ss/establish-a-sustainable-esg-reporting-program): Implementing a holistic and proactive ESG reporting framework is essential to unlocking and driving sustainable corporate performance. IT leaders have a role to play as strategic enabler in driving the sustainability agenda.
- [Standardize the Service Desk of Managed Service Providers](https://www.infotech.com/research/ss/standardize-the-service-desk-of-managed-service-providers): Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk enables MSPs to grow businesses and stay profitable by focusing on and improving people, processes, and technology.
- [Accelerate Business Growth and Valuation by Building Brand Awareness](https://www.infotech.com/research/ss/accelerate-business-growth-and-valuation-by-building-brand-awareness): Investing in brand awareness is crucial for companies to stand out from their competitors and continue to grow in a sustainable manner. Successful brand awareness programs increase credibility, sales, and customer loyalty, leading to increased brand equity and company valuation. Although the return on investment may take longer, the benefits are greater than those achieved through short-term initiatives.
- [Take a Realistic Approach to Disaster Recovery Testing](https://www.infotech.com/research/ss/take-a-realistic-approach-to-disaster-recovery-testing): Reduce costly downtime with a right-sized testing program that improves IT resilience.
- [Design a VIP Experience for Your Service Desk](https://www.infotech.com/research/ss/design-a-vip-experience-for-your-service-desk): Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization – by choosing the right approach to match your requirements and capabilities.
- [Address the Digital Divide in K-12 Education](https://www.infotech.com/research/ss/address-the-digital-divide-in-k-12-education): Read this report to address equity in technology for students in K-12 education. This report looks at solutions to the two primary issues of connectivity and devices.
- [Build Foundational Structures With Information Architecture](https://www.infotech.com/research/ss/build-foundational-structures-with-information-architecture): The structural state of org-wide solutions lacks consistency, standardization, and fortitude. Knowledge is either duplicated or lost as a result. The problems are too much to handle and major change is needed. The later this initiative is properly addressed, the worse problems get and the harder the path to become amazing.
- [Select an Enterprise Application](https://www.infotech.com/research/ss/select-an-enterprise-application): Selecting and implementing an Enterprise Application Software (e.g. ERP, HRMS, CRM) is one of the most expensive and time-consuming technology transformations an organization can undertake. Once you have a grasp of EAS strategy, gather the right resources and leverage Info-Tech’s comprehensive three-phased approach to selecting your EAS solution properly with a structured requirement gathering process to a vendor evaluation framework.
- [Navigate the Digital ID Ecosystem to Enhance Customer Experience](https://www.infotech.com/research/ss/navigate-the-digital-id-ecosystem-to-enhance-customer-experience): Digital identity has many dimensions and categories, and its ecosystem's sustainability lies in the key principles it is built on. It is crucial to understand its key success factors, as well as the risks and opportunities that it presents to formulate an approach for adopting the digital identity.
- [Industrial Control System Modernization: Unlock the Value of Automation in Utilities](https://www.infotech.com/research/ss/industrial-control-system-modernization-unlock-the-value-of-automation-in-utilities): This trends deep-dive report provides insights of the profound impacts of ICS modernization programs on people, process, and technology. Combining the lessons learned from previous projects, perspectives from industry practitioners, and technology vendors, this report assists IT/OT leaders to plan ICS modernization projects and unlock potentials of advanced automation.
- [Develop a Targeted Flexible Work Program for IT](https://www.infotech.com/research/ss/develop-a-targeted-flexible-work-program-for-it): Flexible work has been shown to have proven benefits for both employees and employers. Organizations that get it right experience higher engagement, job satisfaction, talent attraction, and equal or higher productivity. Organizations who fail to offer flexibility will be left behind.
- [Customer Service Management Software Selection Guide](https://www.infotech.com/research/ss/customer-service-management-software-selection-guide): The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer acquisition, retention, and overall revenues into the future. Use this blueprint to walk through the selection process.
- [Establish a Holistic Guest-Facing Mobile App Strategy](https://www.infotech.com/research/ss/establish-a-holistic-guest-facing-mobile-app-strategy): To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile app. Developing a mobile app is like building a house: it requires your organizational objectives as a solid foundation, a design that makes sense, intuitive and user-friendly curb appeal, tight security, and the feeling of "home" (or behavioral intention).
- [Build Your Enterprise Application Implementation Playbook](https://www.infotech.com/research/ss/build-your-enterprise-application-implementation-playbook): Given the increasing complexity of software implementations, you are continually challenged with staying above water with your current team.
- [Demystify the New PMBOK Guide and PMI Certifications](https://www.infotech.com/research/ss/demystify-the-new-pmbok-guide-and-pmi-certifications): The Project Management Institute (PMI) made its most radical change in the latest Project Management Body of Knowledge (PMBOK) Guide – Seventh Edition and The Standard for Project Management in late 2021, which has a ripple effect to the project management community. PMBOK 7th edition shifted to a principles-based standard to support more effective project management and to focus more on intended outcomes rather than deliverables.
- [Empower the Venue of the Future With IoT](https://www.infotech.com/research/ss/empower-the-venue-of-the-future-with-iot): Understand how IoT can provide value back to the business and what IoT applications currently exist. Analyze the specific applications through a value chain analysis to create a holistic and high-value business case for IoT.
- [Reduce Shadow IT With a Service Request Catalog](https://www.infotech.com/research/ss/reduce-shadow-it-with-a-service-request-catalog): As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to integrate products that they didn’t know were purchased. To solve this, IT needs to focus on service and visibility to counter Shadow IT.
- [Vendor Landscape: Door Locks & Access Control](https://www.infotech.com/research/ss/vendor-landscape-door-locks-access-control): Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of enhancing the customer experience. IT now needs to be involved in the decision-making process to ensure secure spaces and consistency with digital strategies.
- [Take Advantage of Big Tech Layoffs](https://www.infotech.com/research/ss/take-advantage-of-big-tech-layoffs): Tech layoffs have been making the news over the past year. After years of record low unemployment in IT, many leaders are looking to take advantage of these layoffs to fill their talent gaps. With economic uncertainty, IT leaders need to determine their response – wait and see the impact of the recession on budgets and candidate expectations, or dive in and secure great talent to execute today on strategic needs. This research is designed to help those IT leaders who are looking to take advantage employee effective talents to secure talent.
- [Formalize Your Digital Business Strategy](https://www.infotech.com/research/ss/formalize-your-digital-business-strategy): Since 2020, the environment has been volatile, leading many CIOs to rethink their priorities and strategies. The organization has made digital investments in the past but has failed to demonstrate business value and a return on its investments. This CAD is for CIOs to identify digitally enabled growth opportunities to modernize their technology innovation roadmap.
- [Embrace the Inevitability of Multicloud](https://www.infotech.com/research/ss/embrace-the-inevitability-of-multicloud): For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means embracing multiple cloud platforms. Is it worth it?
- [How CIOs Can Get Manufacturing Demand Planning Right](https://www.infotech.com/research/ss/how-cios-can-get-manufacturing-demand-planning-right): This research explains the manufacturing demand planning factors that CIOs need to address. In this research we provide an overview of demand planning challenges, advanced concepts, measurement criteria, forecasting models, software, and integration requirements. These factors are addressed in a Technology Maturity Model that can help organizations level-set their current state and future aspirations.
- [Improving Social and Economic Outcomes: The Value of Data Quality at the Federal Level](https://www.infotech.com/research/ss/improving-social-and-economic-outcomes-the-value-of-data-quality-at-the-federal-level): Understanding the value of data quality at the federal level is essential. High-quality data is vital for informed decision making, effective policy making, and achieving the desired positive social and economic outcomes.
- [Take the First Steps to Embrace Open-Source Software](https://www.infotech.com/research/ss/take-the-first-steps-to-embrace-open-source-software): Open source offers unique opportunities to explore and experiment with leading-edge technology or address niche and complex problems with specialized and customizable software. While open-source software can be as viable as commercial software, hesitancy and misconceptions block and challenge its adoption.
- [Hire or Develop a World-Class CISO](https://www.infotech.com/research/ss/hire-or-develop-a-world-class-ciso): CEOs/CXOs are looking to hire or develop a senior security leader and aren't sure how to identify the best candidate. Organizations are looking to optimize their security plans and move from a tactical position to a more strategic one.
- [Assess Your Cybersecurity Insurance Policy](https://www.infotech.com/research/ss/assess-your-cybersecurity-insurance-policy): Assess your industry vertical for the most likely threats and risks (i.e. the things the policy must provide coverage for). Perform a business impact analysis to estimate recovery costs and insurance needs. Find the best policy to meet these criteria.
- [Enable the Next-Generation Goods Transportation Management System](https://www.infotech.com/research/ss/enable-the-next-generation-goods-transportation-management-system): This report provides a high-level analysis, insights, tools, and recommendations for how the business can select a transportation management system.
- [Enable the Next-Generation Passenger Transit Management System](https://www.infotech.com/research/ss/enable-the-next-generation-passenger-transit-management-system): This report provides a high-level analysis, insights, tools, and recommendations for how the business can select a transit management system.
- [Leveraging AI to Create Meaningful Insights and Visibility in Retail](https://www.infotech.com/research/ss/leveraging-ai-to-create-meaningful-insights-and-visibility-in-retail): This client advisory deck analyzes artificial intelligence technology adoption cases across the enterprise community-based ecosystem. Additionally, it provides awareness and readiness on how retailers can capitalize on evolving technologies to leverage AI to create meaningful insights and visibility across the enterprise ecosystem.
- [Strengthen Your Nonprofit’s Privacy and Security Operations](https://www.infotech.com/research/ss/strengthen-your-nonprofit-s-privacy-and-security-operations): Don’t neglect data security and privacy in favor of mission-focused tasks. It’s crucial to remember that if data security falls short, it may become impossible to carry out tasks that fulfill your mission.
- [Build a Better Manager](https://www.infotech.com/research/ss/build-a-better-manager): Most new IT managers feel unprepared for their new people responsibilities. Managers are essential to the success of their teams, and by failing to equip new managers with the skills they need, you risk the productivity of your entire department.
- [Discover the Building Blocks of a Unified Ecosystem](https://www.infotech.com/research/ss/discover-the-building-blocks-of-a-unified-ecosystem): This blueprint analyzes the building blocks of a unified ecosystem. Additionally, it provides awareness and readiness on how businesses can capitalize on leveraging hyper-scale technology platform(s) to enhance the value of service(s).
- [Manage Requirements in an Agile Environment](https://www.infotech.com/research/ss/manage-requirements-in-an-agile-environment): When navigating to Agile from waterfall, requirements management can be difficult. If you lack alignment, significant time, money and effort can be wasted.
- [Identify and Manage Security Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-security-risk-impacts-on-your-organization): It is time to start looking at risk realistically and move away from “trust but verify” toward zero trust.
- [The Accessibility Business Case for IT](https://www.infotech.com/research/ss/the-accessibility-business-case-for-it): Global IT and business leaders are challenged to make digital products and services accessible or face increased risk to brand reputation, legal ramifications, and constrained market reach. Understanding where to start and if or when you’re done can be overwhelmingly difficult.
- [Data and Analytics Trends 2023](https://www.infotech.com/research/ss/data-and-analytics-trends-2023): In this report, we explore nine data use cases for emerging technologies that can improve on capabilities needed to compete in the data-driven economy. Use cases combine emerging data trends and modernization of existing capabilities.
- [Build a Cybersecurity Services Offering](https://www.infotech.com/research/ss/build-a-cybersecurity-services-offering): Use this blueprint to develop a well-scope, standardized, and yet differentiating cybersecurity services for your IT Consulting or IT Service Provider business that effectively positions you to provide offering the necessary role need to ensure their protection from cybersecurity events.
- [Info-Tech​ Quarterly Research Agenda​ Q2 2023](https://www.infotech.com/research/ss/info-tech-quarterly-research-agenda-q2-2023): The impact of our research extends beyond your IT department and can influence the overall direction of your company. We offer customized content tailored to specific roles and industries, addressing the most pressing concerns for technology and senior executive leaders. By leveraging Info-Tech's best practices, our research can help you overcome these challenges effectively. In that breath, we would like to give you an overview of what is our focus for the upcoming quarter in our research.
- [Ensure Your Products Have a Compliant Manufacturing Supply Chain](https://www.infotech.com/research/ss/ensure-your-products-have-a-compliant-manufacturing-supply-chain): This report provides a high-level analysis, insights, tools, and recommendations for how the business can implement and maintain a product compliance methodology that will drive business value, greatly reduce product noncompliance risk, increase operational efficiency for audits/certifications, add customer value, and have a positive impact on engineering, procurement, quality, and production staff.
- [Strategies to Advance EHR Optimization](https://www.infotech.com/research/ss/strategies-to-advance-ehr-optimization): After a decade of rapid adoption, health IT professionals are seeking to optimize their current electronic health record (EHR) system to improve patient care.
- [Build Business-Aligned Privacy Programs for Higher Education Institutions](https://www.infotech.com/research/ss/build-business-aligned-privacy-programs-for-higher-education-institutions): College students are living in environments that increasingly require regular interaction with information technology and data. Students are wary of privacy risks and value privacy protections. So should the leaders at the education institutions.
- [State of Hybrid Work in IT](https://www.infotech.com/research/ss/state-of-hybrid-work-in-it): The days of a “typical” workplace have passed. When it comes to the new world of hybrid work, there is no best-of-breed example to follow. Among the flood of contradictory decisions made by industry leaders, your IT organization must forge its own path, informed not just by the needs of your employees but also by the support required by the rest of the organization.
- [Mitigate the Risk of Cloud Downtime and Data Loss](https://www.infotech.com/research/ss/mitigate-the-risk-of-cloud-downtime-and-data-loss): If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft, for an answer of what’s being done and what can they do in the meantime.
- [The State of Black Professionals in Tech](https://www.infotech.com/research/ss/the-state-of-black-professionals-in-tech): Our research shows that Black professionals’ experiences in tech are different from those of other professionals and have led to less satisfaction in their roles. This report includes findings from over 600 IT professionals, and presents the drivers behind satisfaction, what helps, and what hinders Black professionals in tech, and what actions can be taken to further diversity and create a winning technology team.
- [The Connected Factory](https://www.infotech.com/research/ss/the-connected-factory): This report provides a high-level analysis, insights, tools, and recommendations for how the business can implement and maintain a product compliance methodology that will drive business value, greatly reduce product non-compliance risk, increase operational efficiency for audits/certifications, add customer value, and have a positive impact on engineering, procurement, quality, and production staff.
- [Align Projects With the IT Change Lifecycle](https://www.infotech.com/research/ss/align-projects-with-the-it-change-lifecycle): Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change lifecycle to ease scheduling challenges between changes coming from projects going live and smaller scales changes to production.
- [AI Trends 2023](https://www.infotech.com/research/ss/ai-trends-2023): The eight trends that will continue to drive AI innovation are: Design for AI, Application of AI in Science and Engineering, Event- and Scenario-Driven AI, AI Reasoning, Synthetic Data, Digital Twins, Edge AI, and Combinatorial Optimization.
- [Cybersecurity Report for Utilities](https://www.infotech.com/research/ss/cybersecurity-report-for-utilities): This trends deep-dive report provides an overview of cybercity landscape that utilities leaders are facing today. It discusses the risk-based approach to manage utilities’ complex cybersecurity program and highlights the impact of people, process, and technology on building a cybersecurity culture. It offers key insights and practical recommendations based on industry best practices globally.
- [Next-Generation InfraOps](https://www.infotech.com/research/ss/next-generation-infraops): IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count. Which ones are right for your team?
- [Get the Most Out of Your Microsoft Dynamics Finance and Operations](https://www.infotech.com/research/ss/get-the-most-out-of-your-microsoft-dynamics-finance-and-operations): Microsoft Dynamics 365 Finance & Operations is expensive, benefits can be difficult to quantify, and optimization can be difficult to navigate. Take a proactive approach to continually monitor and optimize your Microsoft Dynamics 365 Finance & Operations enterprise applications.
- [Modernize the Venue to Revitalize Live Events](https://www.infotech.com/research/ss/modernize-the-venue-to-revitalize-live-events): Understand why venue modernization is critical to remaining competitive, and learn about the high-value use cases that an organization can adopt into their own venue and next steps to develop an effective strategy.
- [The Small Enterprise Guide to People and Resource Management](https://www.infotech.com/research/ss/the-small-enterprise-guide-to-people-and-resource-management): Small enterprises face a challenge recruiting key talent in an environment where every person matters that much more. Taking a proactive approach to workforce planning, as well as to knowledge transfer and employee development, will ensure you have a handle on the key aspects of people management.
- [Build a Continual Improvement Program](https://www.infotech.com/research/ss/build-a-continual-improvement-program): Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this research we guide you through a step-by-step approach to identify improvement initiatives, prioritize your list, execute them, and keep momentum to apply the lessons learned to other initiatives.
- [Harness Configuration Management Superpowers](https://www.infotech.com/research/ss/harness-configuration-management-superpowers): A configuration management database is only as good as its data. Ensure buy-in to the vision with well-defined use cases, then focus on governance, data stewardship, and process integration to guarantee success.
- [The Impact of Technology on Sports Entertainment Revenue and Fan Engagement](https://www.infotech.com/research/ss/the-impact-of-technology-on-sports-entertainment-revenue-and-fan-engagement): Technology has a large impact on fan engagement and revenue but requires investment. To receive buy-in from the business, IT needs alignment with the business. Understand how you compare to the rest of the industry, what technologies the business should be investing in, and how to achieve alignment.
- [Align IT With Institutional Priorities for Student Experience](https://www.infotech.com/research/ss/align-it-with-institutional-priorities-for-student-experience): Technology has an important role to play in improving the student experience. However, the current technology ecosystem of most institutions is not able to meet the challenge.
- [Ensure DRP and BCP Compliance With Industry Standards](https://www.infotech.com/research/ss/ensure-drp-and-bcp-compliance-with-industry-standards): Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management program (DRP, BCP, and crisis management) is compliant. Use the checklists in this blueprint to cut through the noise.
- [Municipal Fiber Networks](https://www.infotech.com/research/ss/municipal-fiber-networks): Municipal fiber or broadband networks can be deployed in many ways to achieve many different goals. Ensure that you understand all the components needed for a potential deployment and their impact in order to build an appropriate end state.
- [z/Series Modernization and Migration](https://www.infotech.com/research/ss/z-series-modernization-and-migration): It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. However, just as there is a high financial commitment required to stay on System z, moving off is risky and potentially more costly. You need to truly understand the scale and complexity ahead of the organization.
- [Identify a Resilient Approach to the Future of Your Higher Education ERP](https://www.infotech.com/research/ss/identify-a-resilient-approach-to-the-future-of-your-higher-education-erp): Review five approaches to address the challenge of ERP renewal in Higher Education: Single Vendor, Best of Breed, Data Ecosystem, Multi-Tenant, or Deprioritize the ERP.
- [Network Segmentation](https://www.infotech.com/research/ss/network-segmentation): Network segmentation is a fundamental piece of the security puzzle. View allowed network traffic through a risk-based lens and understand when and how to use network segmentation to mitigate that risk.
- [Assortment Planning and Management Report](https://www.infotech.com/research/ss/assortment-planning-and-management-report): This custom vendor landscape report analyzes assortment planning and management’s current outlook, leading end-to-end integrated best practices, and critical technology suites.
- [Data Analytics Use Cases for Utilities](https://www.infotech.com/research/ss/data-analytics-use-cases-for-utilities): This research report provides utility leaders with a repository of pre-curated utility data analytics use cases as well as a filtering and prioritization framework. This approach can help fast-track the process of identifying the right business problems to solve strategically.
- [Enhance the Guest Experience Through Payments Modernization](https://www.infotech.com/research/ss/enhance-the-guest-experience-through-payments-modernization): The payments industry is in the midst of a significant digital transformation, accelerated by the pandemic. By extension, the gaming and hospitality industry has been given a key role in digitizing its payment services and fostering the inclusion of different payment innovations as the day-to-day financial experiences of guests and players become enhanced.
- [Create a Post-Implementation Plan for Microsoft 365](https://www.infotech.com/research/ss/create-a-post-implementation-plan-for-microsoft-365): There are three primary goals when deploying Microsoft 365: productivity, security and compliance, and collaborative functionality. Of course, all these objectives are based on one primary objective, and that is user adoption of Teams, OneDrive, and SharePoint Online.
- [Digitally Transform the Process of Officiating in Sports](https://www.infotech.com/research/ss/digitally-transform-the-process-of-officiating-in-sports): Comprehend how the business can use AI and ML to innovate the process of officiating in sports to improve the integrity and fairness of sports.
- [Improve Incident and Problem Management of MSPs](https://www.infotech.com/research/ss/improve-incident-and-problem-management-of-msps): Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better customer satisfaction and experience. Focus on three areas to improve incident and problem management: people, processes, and key performance indicators (KPIs).
- [Fuel Digital Enablement and Value in Gaming & Hospitality](https://www.infotech.com/research/ss/fuel-digital-enablement-and-value-in-gaming-hospitality): There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own businesses: What are the opportunities? What are the risks? Where does focus need to be placed?
- [CIO Priorities 2023](https://www.infotech.com/research/ss/cio-priorities-2023): In our Tech Trends 2023 report, we called on CIOs to think of themselves as chess grandmasters. To view strategy as playing both sides of the board, simultaneously attacking the opponent's king while also defending your own. In our CIO Priorities 2023 report, we'll continue with that metaphor as we reflect on IT's capability to respond to trends.
- [Security Priorities 2023](https://www.infotech.com/research/ss/security-priorities-2023): Each organization is different, so a generic list of security priorities will not be applicable to every organization. Use this report to help decide your 2023 security priorities. This report includes sections on secure hybrid workforce, secure organization modernization, respond to regulatory changes, adopt next-gen cybersecurity technologies, and secure services and applications.
- [Applications Priorities 2023](https://www.infotech.com/research/ss/applications-priorities-2023): As you continue to strengthen business continuity, disaster recovery, and system resiliency, activities to simply "keep the lights on" are not enough. Be pragmatic in the prioritization and planning of your application initiatives, and use your technologies as a foundation for your growth.
- [Infrastructure and Operations Priorities 2023](https://www.infotech.com/research/ss/infrastructure-and-operations-priorities-2023): 2023 promises to bring a new set of challenges and building on the credibility established during the pandemic. Infrastructure is in a unique position to influence the direction their business will take to be successful in a time of austerity.
- [Comply With the California Privacy Rights Act](https://www.infotech.com/research/ss/comply-with-the-california-privacy-rights-act): Starting in 2023, the California Privacy Right Act (CPRA) will supplant the current California Consumer Privacy Act (CCPA) and bring significant changes. Regardless of which jurisdiction you find your business operating, complying with the CPRA puts you in a better position, safe from potential fines and lawsuits.
- [Deliver a Cloud Strategy Engagement](https://www.infotech.com/research/ss/deliver-a-cloud-strategy-engagement): As more businesses are adopting digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These businesses need help in developing a cloud vision and documenting a cloud strategy.
- [Establish Data Governance – APAC Edition](https://www.infotech.com/research/ss/establish-data-governance-apac-edition): The amount of data within organisations is growing at an exponential rate, creating a need for organisations to adopt a formal approach to governing their data. However, many organisations remain uninformed on how to effectively and sustainably govern their data.
- [Service Management Integration With Agile Practices](https://www.infotech.com/research/ss/service-management-integration-with-agile-practices): Understand how Service Management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business value.
- [Secure Your Hybrid Workforce](https://www.infotech.com/research/ss/secure-your-hybrid-workforce): The internet is the new corporate network opening organizations to more risks not protected by the current security stack. Using infotech methodology of zero trust is a sure way to reduce the attack surface and SASE is one useful tool/driver to taking you on the zero-trust journey.
- [Build Resilience Against Ransomware Attacks](https://www.infotech.com/research/ss/build-resilience-against-ransomware-attacks): Sophisticated ransomware attacks are increasing and evolving quickly. Build a plan to improve ransomware resilience. Assess your ransomware readiness and implement controls to improve your ability to prevent incursions and defend against attacks.
- [Considerations for a Hub and Spoke Model When Deploying Infrastructure in the Cloud](https://www.infotech.com/research/ss/considerations-for-a-hub-and-spoke-model-when-deploying-infrastructure-in-the-cloud): Cloud adoption among organizations increases gradually across both the number of services used and the amount the services are used. However, network builders tend to overlook the vulnerabilities of network topologies that lead to complications down the road, especially since the structures of cloud network topologies are not of the same quality. A network design that suits current needs may not be the best solution for the future state of the organization.
- [Leverage Web Analytics to Reinforce Your Web Experience Management Strategy](https://www.infotech.com/research/ss/leverage-web-analytics-to-reinforce-your-web-experience-management-strategy): Customers want to consume concise content and information quickly. Websites have limited time to prove their usefulness to a new user. Content needs to be as few clicks away from the user as possible. Analyzing user behavior using advanced web analytics tools and techniques can help website designers better understand their audience.
- [2023-Q1 Research Agenda](https://www.infotech.com/research/ss/2023-q1-research-agenda): We at Info-Tech love all our research because we have the strictest publication process in the industry. But we get that sometimes you can’t read and talk to our experts on all of them. Here we have compiled the top research from Fall and Winter 2022, across all our research analyst teams.
- [The Future of K-12 Education](https://www.infotech.com/research/ss/the-future-of-k-12-education): In K-12 schools and districts, technology has traditionally been seen as secondary to the primary focus of education. This is a challenge for IT departments because they must compete with better funded industries for skilled staff while still protecting their schools against the same cyber threats. Moreover, technology is becoming increasingly important to the delivery of education and changing the way IT works with its stakeholders.
- [Adopt Change Management Practices and Succeed at IT Organizational Redesign](https://www.infotech.com/research/ss/adopt-change-management-practices-and-succeed-at-it-organizational-redesign): The research set is intended to help organizations successfully implement their new IT organizational structure. As the organization moves from its current structure to the future structure, gaining the buy-in and adoption of IT employees is critical for its success.
- [Wholesale Industry Business Reference Architecture](https://www.infotech.com/research/ss/wholesale-industry-business-reference-architecture): An industry business reference architecture includes tools, templates, and authenticated views of wholesale distribution leadership to accelerate the strategy design process. This method enriches the organization's ability to align people, processes, finances, programs, assets, and strategies to compete in their industry.
- [Legacy Active Directory Environment](https://www.infotech.com/research/ss/legacy-active-directory-environment): Despite Microsoft’s Azure becoming prominent in the world of cloud services, Azure Active Directory is not a replacement for on-premises Active Directory. While Azure Active Directory is a secure authentication store that can contain users and groups, that is where the similarities end.
- [Tactics to Retain IT Talent](https://www.infotech.com/research/ss/tactics-to-retain-it-talent): Use this guide to keep talent from walking out the door by discovering and addressing moments that matter and turnover triggers.
- [Grow Your Top Line With a Digital Loyalty Program](https://www.infotech.com/research/ss/grow-your-top-line-with-a-digital-loyalty-program): Determine how your sports business can grow your top line while generating 360-degree, hyper-personalized fan experiences with a digital loyalty program.
- [Future of Retail Performance Monitoring Metrics](https://www.infotech.com/research/ss/future-of-retail-performance-monitoring-metrics): This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to leverage across wholesale and retail sub-sectors with real-time monitoring platforms and advanced customer analytics tools.
- [Grid Modernization – Optimize Opportunities and Minimize Risks](https://www.infotech.com/research/ss/grid-modernization-optimize-opportunities-and-minimize-risks): This deep-dive trends report provides insights of the profound impacts of grid modernization programs on people, process, and technology. Combing the lessons learned from previous projects, and perspectives from industry practitioners and technology vendors, this report assists IT/OT leaders in optimizing and de-risking any future Grid Modernization projects.
- [The Future of Investment Banking](https://www.infotech.com/research/ss/the-future-of-investment-banking): The investment banking industry is experiencing a period of high disruption that is increasingly being driven by technology change. Traditional services provided by investment banks including trading, capital raising, mergers and acquisitions (M&A) advisory, and initial public offerings (IPO) are evolving rapidly as a result of changing market forces, competition, and emerging technologies.
- [Develop a Virtual CIO Service Offering](https://www.infotech.com/research/ss/develop-a-virtual-cio-service-offering): Use this blueprint to develop a unique and differentiating engagement for your IT Consulting or IT Service Provider business that effectively positions you as their strategic technology partner, mentor, coach, and leader.
- [Secure IT/OT Convergence](https://www.infotech.com/research/ss/secure-it-ot-convergence): Secure IT/OT convergence is a negotiation between IT and OT. The essential initial step is to begin with a communication, followed by governing and managing security priorities and accountabilities, converging security controls, assuring compliance with regulations and standards, and implementing security metrics.
- [Diagnose Brand Health to Improve Business Growth](https://www.infotech.com/research/ss/diagnose-brand-health-to-improve-business-growth): Knowing how the brand is perceived, as opposed to how individuals within an organization perceive it, addressing any brand-related issues on time, and implementing processes to continuously monitor its performance have become key tactics for any company to thrive in today's highly competitive market.
- [Manage Your Chromebooks and MacBooks](https://www.infotech.com/research/ss/manage-your-chromebooks-and-macbooks): Chromebooks and MacBooks must be afforded the same considerations as the Windows devices when it comes to management. The good news is that there is no lack of available solutions for managing these devices, and the endpoint management landscape is continually evolving and improving.
- [Take Action on Service Desk Customer Feedback](https://www.infotech.com/research/ss/take-action-on-service-desk-customer-feedback): Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a plan to analyze the data, use it to make actionable improvements to address feedback, and communicate the results.
- [Build a Business-Aligned IT Innovation Roadmap](https://www.infotech.com/research/ss/build-a-business-aligned-it-innovation-roadmap): Once digital business initiatives have been selected and prioritized, IT must plan for change. The CIO must prepare for this change by adopting and instilling a culture of IT innovation. Like any other project, new or improved IT capabilities must be thoroughly planned for and mapped directly to the digital innovation needs of the business.
- [Enterprise Storage Solution Considerations](https://www.infotech.com/research/ss/enterprise-storage-solution-considerations): Enterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offer are no longer traditional either. Explore the landscape and understand your options before you make any enterprise storage solution purchases.
- [API Management in Retail Banking](https://www.infotech.com/research/ss/api-management-in-retail-banking): The need for fundamental systems transformation grows daily throughout financial services. Increasing competition and rapidly rising customer service expectations continue to reveal significant limitations that exist within many core banking systems, driving the need for API management capabilities.
- [Right-Size the Service Desk for Small Enterprise](https://www.infotech.com/research/ss/right-size-the-service-desk-for-small-enterprise): Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
- [The Complete Manual for Layoffs](https://www.infotech.com/research/ss/the-complete-manual-for-layoffs): When the economy is negatively influenced by factors beyond any organization's control, the impact can be felt almost immediately on the bottom line. This decline in revenue as a result of a weakening economy will force organizations to reconsider every dollar they spend.
- [Passwordless Authentication](https://www.infotech.com/research/ss/passwordless-authentication): End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable benefits of going passwordless that can deliver value today!
- [Essentials of Vendor Management for Small Business](https://www.infotech.com/research/ss/essentials-of-vendor-management-for-small-business): The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue to "outsource" IT to cloud, managed service, and other providers. As a result, IT (and the organization as a whole) becomes more reliant on these vendors, and vendor management becomes increasingly necessary to manage the relationships and manage the risks. Implementing a vendor management initiative is no longer a luxury...it is a necessity.
- [Master the Secrets of VMware Licensing to Maximize Your Investment](https://www.infotech.com/research/ss/master-the-secrets-of-vmware-licensing-to-maximize-your-investment): VMware’s dominance in the Hypervisor space is not what it once was. However, it still owns significant market share. The growth of competitors in this technology has caused VMware to be more flexible in its ELA pricing and provide a wider range of products and purchasing programs. This blueprint will provide you with the knowledge to understand these programs and negotiate the best deal that fits your organization’s needs.
- [Re-Envision Enterprise Printing](https://www.infotech.com/research/ss/re-envision-enterprise-printing): Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a managed print services RFP; and leveraging strategies to ensure continuous business process innovation that serves to right-size the printer footprint.
- [Select and Implement a Loyalty Program Platform Solution](https://www.infotech.com/research/ss/select-and-implement-a-loyalty-program-platform-solution): The loyalty management solution has a role to play in the entire member journey and lifecycle. An agile pivot from traditional toward a digital loyalty program will require the assessment of the current core loyalty management solution to determine whether the platform can handle digital loyalty transformation.
- [Prepare for PCI DSS v4.0](https://www.infotech.com/research/ss/prepare-for-pci-dss-v4-0): In March of 2022 the PCI Security Standards Council published version 4.0 of the PCI Data Security Standard. This client advisory deck will guide members through transitioning from the previous version to the new.
- [Understand Cisco's Enterprise Agreement for Software](https://www.infotech.com/research/ss/understand-cisco-s-enterprise-agreement-for-software): This blueprint will provide you with an overview of how the Cisco Enterprise Software agreement works, the pros and cons, and how to weigh the benefits and features to maximize savings and realize ROI. Gain insight as to how Cisco and its partners market the program in the channel that will allow you to make an informed decision on the value of an ELA to your organization.
- [Define Requirements for Outsourcing the Service Desk](https://www.infotech.com/research/ss/define-requirements-for-outsourcing-the-service-desk): Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes or resources in place. Relying on cost reduction will most likely lead to outsourcing failure. A successful outsourcing plan follows a solid strategy around objectives, requirements, and expectations.
- [Select a Sourcing Partner for Your Development Team](https://www.infotech.com/research/ss/select-a-sourcing-partner-for-your-development-team): Selecting the right partner for your sourcing needs is no longer a cost-based exercise. Long-term value is derived from selecting the partner who best matches your firm on a wide swath of factors and fits your needs like a glove.
- [The Future of Healthcare Trends Report](https://www.infotech.com/research/ss/the-future-of-healthcare-trends-report): Healthcare organizations are facing tremendous strain due to providing care for an aging demographic and responding to the pandemic. Patients are expecting more technology-enabled care options. Health IT leaders must know which innovations and trends will influence providers and administrators. This trends report focuses on how broader technology adoption can help healthcare services to become more automated, connected, and flexible.
- [Data Backup Moves Closer to Data Protection](https://www.infotech.com/research/ss/data-backup-moves-closer-to-data-protection): The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new features are, and what the major vendors are addressing.
- [Key Metrics for Every CIO](https://www.infotech.com/research/ss/key-metrics-for-every-cio): As a CIO, there is an endless list of metrics that could be measured. Be strategic and measure the key aspects that tie to your priorities as a CIO. Focus on metrics related to: - Risk Management - Customer Satisfaction - Business Leadership Relations - Employee engagement - Managing to a budget - Delivering on business objectives
- [Build an ERP Strategy and Roadmap for Local Government](https://www.infotech.com/research/ss/build-an-erp-strategy-and-roadmap-for-local-government): Organizations often do not have an ERP strategy and roadmap in place. The focus is often on selection and implementation phases of ERP, but without a foundation and strategy in place, ERP projects are routinely reported as going over budget and, in most cases, they fail. The success of an ERP project is completely dependent on establishing and maintaining a strategic and actionable roadmap.
- [Elevate Your Vendor Management Initiative](https://www.infotech.com/research/ss/elevate-your-vendor-management-initiative): Once your vendor management initiative (VMI) has been operating for a while, it's time to take the next step in its evolution. It's time to transform the VMI from tactical to strategic to maximize its impact and value. This blueprint will help you elevate your VMI with a cyclical approach that picks up where our prior blueprint (Jump Start Your Vendor Management Initiative) leaves off.
- [Make Your IT Governance Adaptable – Financial Services](https://www.infotech.com/research/ss/make-your-it-governance-adaptable-financial-services): Success in modern digital organizations depends on an organizations ability to adjust to the velocity of business and the evolving regulatory and risk landscape. Learn how to mature your IT governance by embedding governance directly into products, service, and processes.
- [Tech Trends 2023](https://www.infotech.com/research/ss/tech-trends-2023): In Tech Trends 2023, we consider how technology leaders can attack opportunities while protecting the organization from the risks posed.
- [Create an Agile-Friendly Project Gating and Governance Approach](https://www.infotech.com/research/ss/create-an-agile-friendly-project-gating-and-governance-approach): Most organizations use project gating and governance frameworks that are not well suited to Agile delivery methods and can stifle their Agile transformation. Use Info-Tech’s Agile Gating Framework to redefine your gating and governance approach to be more Agile friendly.
- [Utilities Industry Business Reference Architecture](https://www.infotech.com/research/ss/utilities-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of utility business capabilities that help CIOs and utility leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to provide safe and reliable services in the utilities industry.
- [Privacy by Design for Digital Marketing](https://www.infotech.com/research/ss/privacy-by-design-for-digital-marketing): This research will help you embed privacy by design principles into the digital marketing lifecycle and processes to enable business growth while managing data protection risks.
- [Enable Dynamic Visual Experiences and Drive Business Sustainability With Digital Signage and IPTV](https://www.infotech.com/research/ss/enable-dynamic-visual-experiences-and-drive-business-sustainability-with-digital-signage-and-iptv): Determine how your business can create value with a digital signage and IPTV initiative and how this digital opportunity can enhance and improve fan experiences while generating revenue.
- [Choose Your Mobile Platform and Tools](https://www.infotech.com/research/ss/choose-your-mobile-platform-and-tools): Workers require access to enterprise products, data, and services anywhere at any time on any device. Give them the device-specific features, offline access, desktop-like interfaces, and automation capabilities they need to be productive.
- [Develop an IT Strategy to Support Customer Service](https://www.infotech.com/research/ss/develop-an-it-strategy-to-support-customer-service): Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems strategy by conducting a retrospective analysis on the current state of the business processes identified.
- [Develop and Mature an Esports Program in Education](https://www.infotech.com/research/ss/develop-and-mature-an-esports-program-in-education): Esports is becoming a major trend in the education industry. IT is often involved in its development due to esports’ technical nature. Info-Tech’s approach to the development of an esports program is to leverage a maturity model to identify where you are and where you need to go.
- [Design Your Cloud Operations](https://www.infotech.com/research/ss/design-your-cloud-operations): Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework that aligns cloud work to the right work areas. Communicate your cloud operations design to key stakeholders to gain buy-in.
- [Develop and Deploy Security Policies](https://www.infotech.com/research/ss/develop-and-deploy-security-policies): Informal, un-rationalized, ad hoc policies are ineffective because they do not explicitly outline responsibilities or compliance requirements, and they are rarely comprehensive. Without a strong lifecycle to keep policies up to date and easy to use, end users will ignore or work around poorly understood policies.
- [Optimize Your Loyalty Program Through a Digital Strategy](https://www.infotech.com/research/ss/optimize-your-loyalty-program-through-a-digital-strategy): Leverage the digital loyalty strategy research to enhance the business model, streamline and transform processes, and make use of technologies to optimize guest experiences and increase retention.
- [Virtual Data Room Guide](https://www.infotech.com/research/ss/virtual-data-room-guide): This guide will explain the purpose, uses, and what to look out for when acquiring a virtual data room solution. It will also go through a brief provider comparison to help inform potential consumers.
- [Build an ITSM Tool Implementation Plan](https://www.infotech.com/research/ss/build-an-itsm-tool-implementation-plan): An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make decisions on workflows, data migration, ticket templates etc. with very little foresight on the impact these decisions can have further down the line.
- [Implement a Transformative IVR Experience That Empowers Your Customers](https://www.infotech.com/research/ss/implement-a-transformative-ivr-experience-that-empowers-your-customers): IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper strategies to implement in your IVR to have a positive impact not only on your clientele but on your support agents as well.
- [Customer Relationship Management Platform Selection Guide](https://www.infotech.com/research/ss/customer-relationship-management-platform-selection-guide): Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
- [Support a Data-Driven Student Retention Program](https://www.infotech.com/research/ss/support-a-data-driven-student-retention-program): Identify the student retention goals of the institution. Assess the challenges that end users face with their technology, as well as any issues with their data and systems integration. Work with stakeholders to identify the key data to support student retention.
- [Shopping in the Metaverse](https://www.infotech.com/research/ss/shopping-in-the-metaverse): This report provides a high-level analysis of instances of metaverse technology adoption by retail brands at various stages of the customer experience. Additionally, it shows retailers how to capitalize on evolving technologies to realize “Shopping in the Metaverse.”
- [The ESG Imperative and Its Impact on Organizations](https://www.infotech.com/research/ss/the-esg-imperative-and-its-impact-on-organizations): Organizations are no longer being measured by financial performance but by how they contribute to a sustainable and equitable future. IT groups have a critical role to play in helping organizations develop strategic plans to meet environmental, social, and governance (ESG) goals.
- [Priced to Win: Build an Optimized Pricing Strategy](https://www.infotech.com/research/ss/priced-to-win-build-an-optimized-pricing-strategy): Leverage this research to build an effective and optimized pricing strategy to increase your profit margin and business growth and align your engagement types with the right pricing strategies. An optimized pricing strategy enables ITPSs to add more value to their offerings.
- [The Role of Social Determinants of Health in Value-Based Care Delivery](https://www.infotech.com/research/ss/the-role-of-social-determinants-of-health-in-value-based-care-delivery): This deck provides an overview of the role of social determinants of health (SDOH) as a primary approach to supporting the triple aim through value-based care delivery.
- [Public Health Practice Business Reference Architecture](https://www.infotech.com/research/ss/public-health-practice-business-reference-architecture): An industry reference architecture comprises tools, templates, and a validated view of public health business capacity and capabilities that help CIOs and the IT leadership team accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better assess, develop, and assure core public health functions and essential services.
- [Social Media](https://www.infotech.com/research/ss/social-media): The Social Media workshop provides clear, measurable improvements to your social media strategy,
- [Develop the Right Message to Engage Buyers](https://www.infotech.com/research/ss/develop-the-right-message-to-engage-buyers): Marketers only have 7 seconds to capture a visitor's attention but often don't realize that the space between competitors and their company is that narrow. They often miss the mark on content and create reams of product and company-focused messaging that result in high bounce rates, low page views, low return visits, low conversions, and low click-through rates.
- [Factory of the Future – Smart Factory Trends for Durable Goods](https://www.infotech.com/research/ss/factory-of-the-future-smart-factory-trends-for-durable-goods): This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the manufacturing business that can drive business value, reduce risk, increase operational efficiency, add customer value, and have a positive impact on production staff.
- [Exploit Disruptive Infrastructure Technology](https://www.infotech.com/research/ss/exploit-disruptive-infrastructure-technology): As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical perspective but to map out the technical understandings aligned to potential business impacts and improvements.
- [Build a Service-Based Security Resourcing Plan](https://www.infotech.com/research/ss/build-a-service-based-security-resourcing-plan): The blueprint will help you to define your security roles, service offerings, estimate service demand, and determine required FTEs.
- [Improve Your IT Recruitment Process](https://www.infotech.com/research/ss/improve-your-it-recruitment-process): In today’s talent landscape IT leaders need to be highly strategic about how they recruit new talent to the organization. Follow this blueprint to help you improve the number of applicants, expand your search criteria, and optimize the interview experience will all directly impact your talent pipeline.
- [Domino – Maintain, Commit to, or Vacate?](https://www.infotech.com/research/ss/domino-maintain-commit-to-or-vacate): ​Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options organizations should seek to better understand rather than assuming SharePoint will solve all.
- [Build an IT Succession Plan](https://www.infotech.com/research/ss/build-an-it-succession-plan): Key roles hold an organization’s most valued knowledge and skills. In the worst cast scenario, a key employee’s departure results in loss of valuable knowledge, core business relationships, and profits. Most organizations are unprepared for the loss of employees who hold key roles. Planning and executing on key role transition can take years; CIOs should prepare now to mitigate the risk of loss later.
- [Engineer Your Event Management Process](https://www.infotech.com/research/ss/engineer-your-event-management-process): Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on event logs and metrics. Define the scope of event management and build actions tied to each monitored event.
- [Build an Effective Data Retention Program](https://www.infotech.com/research/ss/build-an-effective-data-retention-program): This research will help you to determine data retention requirements, create a retention schedule, identify at-risk data, and manage manual data deletion.
- [Equip Managers to Effectively Manage Virtual Teams](https://www.infotech.com/research/ss/equip-managers-to-effectively-manage-virtual-teams): Virtual work arrangements are increasing, and in many organizations having virtual team members is business as usual. Training managers to become more planful and adjust behaviors can positively impact engagement and the productivity of their virtual teams.
- [Navigate Zero-Trust Security in Healthcare](https://www.infotech.com/research/ss/navigate-zero-trust-security-in-healthcare): Achieving zero-trust is an iterative process that involves a range of capabilities and requires stakeholders to be committed to improving a healthcare organization’s security culture.
- [Adopting e-Signature](https://www.infotech.com/research/ss/adopting-e-signature): Organizations are expected to offer digital, self-serve experiences, including approving important transactions, especially with modern businesses embracing flexible work models. E-signature is a key initiative transforming how we do business, offering opportunities to automate administration-heavy processes. E-signature is a legal process and requires due diligence in implementing a solution.
- [Get the Most Out of Your SAP](https://www.infotech.com/research/ss/get-the-most-out-of-your-sap): An SAP system is one of the most expensive software purchases a company will make. It is essential to the organization and therefore usage of the ERP needs to be maximized.
- [Get the Most Out of Workday](https://www.infotech.com/research/ss/get-the-most-out-of-workday): Workday is expensive, benefits can be difficult to quantify, and optimization can be difficult to navigate. Take a proactive approach to continually monitor and optimize your Workday enterprise applications.
- [Off-Field Data Reference Architecture](https://www.infotech.com/research/ss/off-field-data-reference-architecture): Establish a working group to determine your current-state off-field data architecture and discover data-driven digital opportunities for value creation. Build a persuasive business case on why an off-field data architecture is vital for achieving business and IT goals.
- [Improve Incident and Problem Management](https://www.infotech.com/research/ss/improve-incident-and-problem-management): Whether they know it or not, every organization engages in incident management. Optimizing the incident management process by developing a workflow for incident management, and reducing incident volume through problem management and proactive problem management, will help IT demonstrate its value to the rest of the organization.
- [Jump Start Your Vendor Management Initiative](https://www.infotech.com/research/ss/jump-start-your-vendor-management-initiative): IT continues to "outsource" to cloud, managed service, and other providers. As a result, IT (and the organization as a whole) becomes more reliant on these vendors, and vendor management becomes increasingly necessary to manage the relationships and manage the risks. Implementing a vendor management initiative is no longer a luxury, it is a necessity.
- [Build a Security Compliance Program](https://www.infotech.com/research/ss/build-a-security-compliance-program): Mastering a cost-effective approach to cybersecurity and data protection compliance can provide organizations with a clear strategic advantage. Take control of your compliance costs while effectively managing multiple compliance obligations.
- [Transform Your Field Technical Support Services](https://www.infotech.com/research/ss/transform-your-field-technical-support-services): With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer service, there is a need to re-examine the way many organizations are supplying onsite support.
- [Document Your Cloud Strategy](https://www.infotech.com/research/ss/document-your-cloud-strategy): The cloud is a multifaceted concept with lots of upside, but lots of potential downside as well, if used improperly. This blueprint will help you bring stakeholders together to discuss and decide on the people, technology, and governance steps that you must take to successfully deploy cloud solutions.
- [Drive Fan Experiences and Journeys With Frictionless Checkout](https://www.infotech.com/research/ss/drive-fan-experiences-and-journeys-with-frictionless-checkout): Determine how your business can create value with a frictionless checkout platform and how this digital opportunity can enhance and improve fan experiences and journeys.
- [Durable Goods Industry Business Reference Architecture](https://www.infotech.com/research/ss/durable-goods-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of manufacturing business capabilities that help CIOs and leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Build a Zero Trust Roadmap](https://www.infotech.com/research/ss/build-a-zero-trust-roadmap): Move from a perimeter-based approach to security toward an “Always Verify” approach by creating a zero trust strategy and the roadmap to deploy it.
- [Adding the Right Value: Building Cloud Brokerages That Enable](https://www.infotech.com/research/ss/adding-the-right-value-building-cloud-brokerages-that-enable): Increasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud offerings that are able to meet the certifications and requirements driven by federal initiatives, these two factors have left institutions with the challenge of delivering cloud services to their users while maintaining compliance, control, and IT sanity.
- [Drive Technology Adoption](https://www.infotech.com/research/ss/drive-technology-adoption): Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used? Planning your technology adoption is vital. An understanding is needed of user types and different adoption techniques so an effective plan can be created
- [The Future of Utilities Trends Report](https://www.infotech.com/research/ss/the-future-of-utilities-trends-report): This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT elements, transformational trends identified in this report will identify the signals, drivers, and impact on your organization as well as recommendations from Info-Tech.
- [The Future of Omnichannel Retail](https://www.infotech.com/research/ss/the-future-of-omnichannel-retail): This strategic foresight trends report provides a high-level analysis plus insights and recommendations on retail omnichannel trends and their respective technologies and the best practices that could potentially drive business value, reduce risk, and increase operational efficiency, customer value, and brand impact.
- [Secure Operations in High-Risk Jurisdictions](https://www.infotech.com/research/ss/secure-operations-in-high-risk-jurisdictions): Security leaders who support operations in high-risk jurisdictions contend with unique risk scenarios, including local compliance risk, high-risk travel, and telework from high-risk jurisdictions. Follow Info-Tech’s approach to secure global operations and protect critical assets.
- [Develop an Enterprise Content Management Strategy and Roadmap](https://www.infotech.com/research/ss/develop-an-enterprise-content-management-strategy-and-roadmap): The volume of content in organizations continues to grow exponentially. As a result, the need for an ECM strategy is increasingly apparent in organizations everywhere – on its own or as part of a broader data management strategy. Content management technologies and practices have evolved from when we relied on file cabinets for our paper files or when documents were managed in one place. We have the means to manage a transformational information community, but it is critical that strategists bring in the right expertise and thoughtful planning.
- [Recruit and Retain More Women in IT](https://www.infotech.com/research/ss/recruit-and-retain-more-women-in-it): Fight the war on talent by leveraging straightforward tactics to help you build a targeted recruitment and retention strategy to attract more women in your IT department.
- [Prepare for the Upgrade to Windows 11](https://www.infotech.com/research/ss/prepare-for-the-upgrade-to-windows-11): Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025. Upgrading to Windows 11 is easy, and while it should be properly investigated and planned, it should absolutely be an activity you undertake.
- [Higher Education Strategic Foresight Trends Report](https://www.infotech.com/research/ss/higher-education-strategic-foresight-trends-report): This trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support institutional value, reduce risk, and increase operational excellence.
- [Create and Implement an IoT Strategy](https://www.infotech.com/research/ss/create-and-implement-an-iot-strategy): The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are being met. Start at the assessment phase to onboard IoT solutions into your environment.
- [Activate Frontline Managers in Change Management](https://www.infotech.com/research/ss/activate-frontline-managers-in-change-management): Given their proximity and daily interactions with employees, frontline managers are best suited to support employees through change. Equip frontline managers with the tools to successfully lead through change.
- [Design an Impactful Employee Development Program](https://www.infotech.com/research/ss/design-an-impactful-employee-development-program): L&D is the second highest area of spending for HR departments, yet only 50 percent view employee development as effective (McLean & Company, 2018). There is a growing gap between the competencies organizations have been focused on developing and what is needed in the future.
- [Design the Employee Experience](https://www.infotech.com/research/ss/design-the-employee-experience): Similar to their customer experiences, employees want an overall employee experience that fits more seamlessly into their lives. Organizations not only have to compete with each other for talent, but they must also compete with alternative approaches to employment, like the gig economy. Candidates and employees have more choices, and they know it.
- [Develop a Leadership Strategy to Drive Organizational Results](https://www.infotech.com/research/ss/develop-a-leadership-strategy-to-drive-organizational-results): Leadership is critical to organizational success. Effective leadership improves employee engagement and reduces turnover, but most importantly, it drives bottom-line results. However, leadership for many organizations misses the mark. Executives often fail within two years (Riddle, 2016), and business opportunities are lost because of insufficient capabilities.
- [Reconceptualize Job Descriptions](https://www.infotech.com/research/ss/reconceptualize-job-descriptions): There’s a catch-22 surrounding job descriptions: they’re not used because they’re outdated, but they’re outdated because they’re not used. Evaluate how job descriptions can be used regularly (and not merely stored), then simplify the templates and process to accommodate multiple purposes, transforming them into living documents.
- [Define Service Desk Metrics That Matter](https://www.infotech.com/research/ss/define-service-desk-metrics-that-matter): Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the analysis. Benchmarking further complicates analysis as it may not give you the whole picture of the service desk. Use this deck to narrow down your goal-oriented metrics as a starting point and set your own benchmarks.
- [Improve Service Desk Ticket Queue Management](https://www.infotech.com/research/ss/improve-service-desk-ticket-queue-management): Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times, reduce your backlog, and ultimately increase end-user satisfaction.
- [Evaluate Your Vendor Account Team to Optimize Vendor Relations](https://www.infotech.com/research/ss/evaluate-your-vendor-account-team-to-optimize-vendor-relations): Understanding your vendor team’s background, experience, and strategic approach to your account is key to the management of the relationship, the success of the vendor agreement, and, depending on the vendor, the success of your business.
- [Identify and Manage Reputational Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-reputational-risk-impacts-on-your-organization): Organizations must diligently assess and protect their reputations, both in the market and internally.
- [Drive Ongoing Adoption With an M365 Center of Excellence](https://www.infotech.com/research/ss/drive-ongoing-adoption-with-an-m365-center-of-excellence): User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy applications that are comparable to Microsoft offerings. The primary goal is M365 excellence, but that needs to be primed by developing a roadmap, laying down clear milestones to show progress, and setting up quick wins to get buy in from the organization.
- [Enterprise Architecture Trends](https://www.infotech.com/research/ss/enterprise-architecture-trends): In an accelerated path to digitization, the increasingly important role of Enterprise Architecture is one of collaboration across siloes, inside and outside the enterprise, in a configurable way that allows for quick adjustment to new threats and conditions while embracing unprecedented opportunities to scale, stimulating innovation to increase the organization’s competitive advantage.
- [Deliver an IT Strategy Engagement](https://www.infotech.com/research/ss/deliver-an-it-strategy-engagement): As businesses are turning digital, small businesses need help more than ever at aligning their technology strategy with their business strategy – and they’re looking for the help of consultants and IT service providers to chart this course.
- [Offer “The Rapid Application Selection Framework” as a Service](https://www.infotech.com/research/ss/offer-the-rapid-application-selection-framework-as-a-service): Businesses are adopting and integrating new applications into their organizations to stay competitive, support business growth, and automate business processes. These businesses are looking for the help of consultants and IT service providers to select applications that best fit their business settings and needs.
- [Identify and Manage Strategic Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-strategic-risk-impacts-on-your-organization): Organizations must evolve their strategic risk assessments to be more adaptive to respond to global changes in the market. Ongoing monitoring of the market and the vendors tied to company strategies is imperative to achieving success.
- [Enterprise Network Design Considerations](https://www.infotech.com/research/ss/enterprise-network-design-considerations): The enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security threats. Depending on how affected your network is, different archetypes can address concerns and deliver business value.
- [Private Equity and Venture Capital Industry Business Reference Architecture](https://www.infotech.com/research/ss/private-equity-and-venture-capital-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of private equity & venture capital business capabilities that help CIOs and Private Equity & Venture Capital organizations’ leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Develop an IT Asset Management Strategy](https://www.infotech.com/research/ss/develop-an-it-asset-management-strategy): Define a coherent, sustainable, and business-aligned approach to ITAM.
- [Build a Minimum Viable Product for Data Classification With Microsoft 365](https://www.infotech.com/research/ss/build-a-minimum-viable-product-for-data-classification-with-microsoft-365): Information protection and governance is NOT something you do once and then you are complete. It is a constant process where you start with the basics (MVP) and enhance your schema over time. The objective of the MVP is reducing obstacles to establishing an initial governance position, and then enabling rapid development of the solution to address a variety of real risks, including DLP, data retention, legal holds, and data labeling.
- [Build Your Data Practice and Platform](https://www.infotech.com/research/ss/build-your-data-practice-and-platform): Info-Tech's proven methodology includes business-aligned data initiatives and capabilities that address data challenges and realize business strategic objectives, comprehensive data practices, and data platform design based on Info-Tech's data architecture reference pattern and prioritized data initiatives and capabilities.
- [Define a Release Management Process to Deliver Lasting Value](https://www.infotech.com/research/ss/define-a-release-management-process-to-deliver-lasting-value): Firms are investing in modern release practices (including continuous integration and delivery) based around product ownership, Agile, and DevOps. They continue to see challenges delivering applications of sufficient and consistent quality, diminishing the value. This research will help you define the process, standards, and criteria to make this possible and enhance the value of your releases.
- [IBM i Migration Considerations](https://www.infotech.com/research/ss/ibm-i-migration-considerations): The IBM i remains a vital platform for many businesses and continue to deliver exceptional reliability and performance and play a key role in the enterprise. With the limited resources at hand, CIOs and the like must continually review and understand their migration path with the same regard as any other distributed system roadmap.
- [Sports League Business Reference Architecture](https://www.infotech.com/research/ss/sports-league-business-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of sports leagues business capabilities that help CIOs and sports organization's leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Embed Business Relationship Management in IT](https://www.infotech.com/research/ss/embed-business-relationship-management-in-it): At the cornerstone of IT-business relationships is trust and the establishment of business value. Without trust, you won’t be believed, and without value, you won’t be invited to the business table. Learn how to create a value-filled practice that is embedded within the organization.
- [SRA SS Test](https://www.infotech.com/research/ss/sra-ss-test): This publication is for BuildIT test purposesThis publication is for BuildIT test purposesThis publication is for BuildIT test purposesThis publication is for BuildIT test purposesThis publication is for BuildIT test purposes
- [Healthcare Services Industry Business Reference Architecture](https://www.infotech.com/research/ss/healthcare-services-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of healthcare services business capabilities that help CIOs and hospital leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, process, funding, initiatives, investments, and strategies to better compete in their industry.
- [Considerations for a Move to Virtual Desktops](https://www.infotech.com/research/ss/considerations-for-a-move-to-virtual-desktops): VDI and DaaS users expect their user experience to be at least equal to that provided by a physical PC, and they do not care about the underlying infrastructure. If the experience is less, then IT has failed in the considerations for VDI/ DaaS. In this research we analyze the data that the IT industry tracks but doesn't use or sometimes even look at regarding user experience.
- [Retail Banking Industry Business Reference Architecture](https://www.infotech.com/research/ss/retail-banking-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of retail banking business capabilities that help CIOs and banking organization's leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Build a Comprehensive Business Case](https://www.infotech.com/research/ss/build-a-comprehensive-business-case): Build a better business case by understanding the finance basics, establishing the process governance, completing your analysis, and crafting a compelling executive presentation.
- [Define the Role of Project Management in Agile and Product-Centric Delivery](https://www.infotech.com/research/ss/define-the-role-of-project-management-in-agile-and-product-centric-delivery): Organizations are under pressure to align the value they provide with the organization’s goals and overall company vision. In response, they are moving to product-centric delivery practices, thinking that their older project-delivery practices need to be entirely replaced and wondering what is the role of project managers in this new delivery model.
- [Reshaping the Ecosystem for Industry 4.0 & Industry Next](https://www.infotech.com/research/ss/reshaping-the-ecosystem-for-industry-4-0-industry-next): This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the manufacturing business industry that can drive business value, reduce risk, increase operational efficiency, add customer value, and have a positive impact on production staff.
- [Drive Business Value With Off-the-Shelf AI](https://www.infotech.com/research/ss/drive-business-value-with-off-the-shelf-ai): This blueprint provides a framework that will guide organizations through the selection of an off-the-shelf AI product. To guarantee success of the off-the-shelf AI implementation and deliver value, organizations should start with a clear definition of the business case and an understanding of data.
- [Satisfy Digital End Users With Low- and No-Code](https://www.infotech.com/research/ss/satisfy-digital-end-users-with-low-and-no-code): Low- and no-code promises enticing benefits, but they come with caveats. Without the right training, adoption plan, and governance structure for low- and no-code, IT will be quickly overwhelmed with product quality and management challenges and maintenance will become a nightmare.
- [Understand the Difference Between Backups and Archives](https://www.infotech.com/research/ss/understand-the-difference-between-backups-and-archives): Backup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protecting corporate data from a variety of threats. They also must conform to industry, geographical, or legal compliance regulations. Backup solutions keep the data safe from destruction. Why do you also need an archive? Archive solutions hold data for a long period of time and can be searched. Why do you also need a backup solution? Understand the difference between archives and backups and you will understand why the two solutions are necessary and beneficial to the business.
- [Define a Sourcing Strategy for Your Development Team](https://www.infotech.com/research/ss/define-a-sourcing-strategy-for-your-development-team): Application development represents the core of an organization’s ability both to innovate and to support its existing client base. To balance these two functions effectively organizations must define an effective sourcing strategy that optimizes their usage of internal and external resources and skills. This research defines the sourcing options available, how to choose the appropriate model, and what to consider during implementation.
- [Identify and Manage Financial Risk Impacts on Your Organization](https://www.infotech.com/research/ss/identify-and-manage-financial-risk-impacts-on-your-organization): Vendors’ failure to perform, including security and compliance violations, can have significant financial consequences. Good vendor management practices help organizations understand the costs of those actions.
- [The Future of Casino-as-a-Platform](https://www.infotech.com/research/ss/the-future-of-casino-as-a-platform): This strategic foresight trends report provides a high-level analysis plus insights and recommendations on trends and their respective technologies on the casino floor that could potentially drive business value, reduce risk, and increase operational efficiency, guest value, and brand impact.
- [Make the Case for Product Delivery](https://www.infotech.com/research/ss/make-the-case-for-product-delivery): Products are the lifeblood of an organization. They deliver the capabilities needed to deliver value to customers, internal users, and stakeholders. Product-centric delivery acknowledges the reality that solutions of all shapes and sizes deliver continual and evolving business value over their lifetime.
- [Security Priorities 2022](https://www.infotech.com/research/ss/security-priorities-2022): The Security Priorities 2022 report identifies what CISOs should be focusing on this year and how to take action.
- [Drive Successful Sourcing Outcomes With a Robust RFP Process](https://www.infotech.com/research/ss/drive-successful-sourcing-outcomes-with-a-robust-rfp-process): A bad RFP is ineffective and incomplete; it creates more questions than it answers; and, perhaps most importantly, it does not meet your organization expectations. Using the field-tested RFP process outlined in this blueprint will decrease the duration of your RFPs while maintaining leverage.
- [Modernize Your Microsoft Licensing for the Cloud Era](https://www.infotech.com/research/ss/modernize-your-microsoft-licensing-for-the-cloud-era): Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has added another layer of complexity as the traditional on-premises IT services now have to build their strategy for the inevitable move.
- [Agile Readiness Assessment Survey](https://www.infotech.com/research/ss/agile-readiness-assessment-survey): The Agile Readiness Survey leverages the wisdom of crowds to help you assess your organization’s readiness for an Agile transformation by examining the six dimensions of Info-Tech’s CLAIM+G model. Use this survey to identify and address potential roadblocks to your Agile transformation and identify whether roadblocks are organization-wide or team-specific.
- [Build an IT Risk Management Program](https://www.infotech.com/research/ss/build-an-it-risk-management-program): Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related to identifying, assessing, responding, monitoring, and reporting on IT risks.
- [Integrate IT Risk Into Enterprise Risk](https://www.infotech.com/research/ss/integrate-it-risk-into-enterprise-risk): Integrate IT risks into the enterprise risk management (ERM) program to make strategic risk-informed decisions that drive the organization forward and minimize negative impacts.
- [Industry-Specific Digital Transformation](https://www.infotech.com/research/ss/industry-specific-digital-transformation): Info-Tech’s Industry Research and Advisory Services help you fulfill the digital aspirations of your organization​.
- [Into the Metaverse](https://www.infotech.com/research/ss/into-the-metaverse): The metaverse is a platform combining multiple technologies to enable social and economic activity in a digital world that is connected to the physical world. The idea began in sci-fi and emerged into a vision for Silicon Valley to bring into reality. The platform is a technological convergence between mixed reality, artificial intelligence, real-time communications, and immersive digital space. It holds implications for IT across several functional areas.
- [Accelerate Through Digital Fan Engagement](https://www.infotech.com/research/ss/accelerate-through-digital-fan-engagement): Leverage this research to enhance the business model, streamline and transform processes using digital, and make use of technologies to enhance fan experiences and increase their engagement and loyalty.
- [Prepare an Actionable Roadmap for Your PMO](https://www.infotech.com/research/ss/prepare-an-actionable-roadmap-for-your-pmo): PMOs can’t do everything and be all things to all people. Define limits with a strong mandate and effective staffing. Make sure you have the skills and capacity to support required PMO functions.
- [IT Talent Trends 2022](https://www.infotech.com/research/ss/it-talent-trends-2022): The pandemic forced us to work differently for the past two years. Looking forward, successful organizations will incorporate new ways of working into their business models – beyond simply having a remote work policy.
- [2021 New Normal: Closing the Digital Transformation Gap in Gaming](https://www.infotech.com/research/ss/2021-new-normal-closing-the-digital-transformation-gap-in-gaming): This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort executives to improve IT alignment and operational execution.
- [Build a Strategic IT Workforce Plan](https://www.infotech.com/research/ss/build-a-strategic-it-workforce-plan): Build a strategic workforce plan to drive IT staff engagement and productivity, and limit workforce gaps.
- [Sports Entertainment Industry Business Reference Architecture](https://www.infotech.com/research/ss/sports-entertainment-industry-business-reference-architecture): An industry business reference architecture is comprised of tools, templates, and a validated view of sports entertainment business capabilities that help CIOs and sports organization's leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Enable Omnichannel Commerce That Delights Your Customers](https://www.infotech.com/research/ss/enable-omnichannel-commerce-that-delights-your-customers): Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right channels for the right customers.
- [Build Your First RPA Bot](https://www.infotech.com/research/ss/build-your-first-rpa-bot): Your stakeholders decided to invest in robotic process automation (RPA) to increase business productivity, improve customer experience, and scale automation capabilities. However, RPA brings significant organizational, process, and technical changes that IT and lines-of-business (LOBs) may not be prepared or willing to accept and adopt. Recognize the needed changes that make an RPA pilot successful.
- [Build a Winning Business Process Automation Playbook](https://www.infotech.com/research/ss/build-a-winning-business-process-automation-playbook): Automation is not the silver-bullet solution to your workforce productivity challenges. Optimization and automation must be used together to remove root-cause inefficiencies and best utilize the features and capabilities of your automation solutions.
- [Applications Priorities 2022](https://www.infotech.com/research/ss/applications-priorities-2022): In 2022, to compete in the digital economy, organizations need to unlock the potential of their applications. It might be maturing the processes that span the digital delivery umbrella, product, agile, and DevOps, or it might be optimizing the enterprise applications the business runs on.
- [Infrastructure & Operations Priorities 2022](https://www.infotech.com/research/ss/infrastructure-operations-priorities-2022): We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech analysts, counselors, researchers, and of course – you, our members. We have done our best to separate the signal from the noise, conduct our analysis in a defensible framework, and finally present this all to you in an enjoyable and consumable format. By reading through this publication, you will begin to address the age-old problem “you don’t know what you don’t know.”
- [CIO Priorities 2022](https://www.infotech.com/research/ss/cio-priorities-2022): The CIO Priorities 2022 report combines Info-Tech’s primary research survey effort with internal CIO caliber expertise and external case study review to determine five key priorities for CIOs this year.
- [Create a Buyer Persona and Journey](https://www.infotech.com/research/ss/create-a-buyer-persona-and-journey): Software companies without deep buyer understanding will miss the mark in product-market fit, lead gen engine effectiveness, sales-buyer relationship building, and customer success. The root cause is very often a lack of a documented buyer persona and journey. Our blueprint identifies why gathering buyer persona and journey insights with buyers is a critical success factor for marketers.
- [Make Your IT Governance Adaptable](https://www.infotech.com/research/ss/make-your-it-governance-adaptable): To effectively meet the needs and velocity of digital organizations and modern practices, IT governance must be embedded and automated where possible to drive success and value.
- [Build an ERP Strategy and Roadmap](https://www.infotech.com/research/ss/build-an-erp-strategy-and-roadmap): Organizations often do not have an ERP strategy and roadmap in place. The focus is often on selection and implementation phases of ERP, but without a foundation and strategy in place, ERP projects are routinely reported as going over budget and, in most cases, they fail. The success of an ERP project is completely dependent on establishing and maintaining a strategic and actionable roadmap.
- [Develop a Project Portfolio Management Strategy](https://www.infotech.com/research/ss/develop-a-project-portfolio-management-strategy): With the right PPM strategy, IT leaders can enable executive decision makers to make sense of the excess of project demand and prioritize those initiatives that are of the most value to the business — and that align with IT’s capacity to deliver.
- [Reduce Risk With Rock-Solid Service-Level Agreements](https://www.infotech.com/research/ss/reduce-risk-with-rock-solid-service-level-agreements): Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs applicable to various types of service (SaaS, MSP, Service Desk, DR, ISP) can lead to financial and compliance risk for the organization as well as poor customer satisfaction.
- [Health Insurance Industry Reference Architecture](https://www.infotech.com/research/ss/health-insurance-industry-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of healthcare business capabilities that help CIOs and healthcare leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, process, funding, initiatives, investments, and strategies to better complete in their industry.
- [Governance and Management of Enterprise Software Implementation](https://www.infotech.com/research/ss/governance-and-management-of-enterprise-software-implementation): You have been tasked with delivering a large-scale software implementation project. Historically, similar projects within your organization have failed to complete on time, on budget, and/or have failed to deliver upon their intended benefits. It some cases, these projects have even been abandoned altogether. With a new project on the horizon, you need to minimize your risk of repeat failure.
- [Make the Case for a Room-as-a-Platform Initiative](https://www.infotech.com/research/ss/make-the-case-for-a-room-as-a-platform-initiative): This strategic foresight trends report provides a high-level analysis, insights, and recommendations on trends and their respective technologies in the hotel guestroom that could potentially drive business value, reduce risk, and increase operational efficiency, guest value, brand impact, and sustainability.
- [Select an ERP Implementation Partner](https://www.infotech.com/research/ss/select-an-erp-implementation-partner): Enterprise applications implementations are complex, and their success is critical to business operations. Selecting the right software implementation partner is as important for the success of the ERP initiative as selecting the right software.
- [Discover High-Value Fan Experiences](https://www.infotech.com/research/ss/discover-high-value-fan-experiences): Learn about the different fan experience trends and technologies within the sports entertainment industry that other leaders within the sector are investing in. Gain insight into what is driving each of these trends and develop an understanding of what the benefits and risks are before pursuing any of the trends.
- [Enhance Your Solution Architecture Practices](https://www.infotech.com/research/ss/enhance-your-solution-architecture-practices): Because of the increasing realization that principles like Agile and DevOps are important for overall business health, organizations have started to talk about these ideas more. One of the biggest stated benefits of Azure and DevOps principles is the added delivery speed with no compromise on quality. The foundation of these benefits starts with the solution architecture.
- [Deliver on Your Digital Product Vision](https://www.infotech.com/research/ss/deliver-on-your-digital-product-vision): Being under continual pressure to align the value that you provide to the goals of the organization, building a deliverable digital product vision is essential. A digital product vision is only as good as the data that backs it up. Lay out a comprehensive strategy with quality built-in that can be effectively communicated, aligned-to, and executed on!
- [Assess and Govern Identity Security](https://www.infotech.com/research/ss/assess-and-govern-identity-security): Security leaders view modernizing identity security as too daunting and prefer to focus on narrower technology challenges. This limited focus is reactive and, in the long run, more expensive. Building an identity security architecture will drive the modernization of identity security.
- [Prepare People Leaders for the Hybrid Work Environment](https://www.infotech.com/research/ss/prepare-people-leaders-for-the-hybrid-work-environment): Employees are now expecting flexibility with work. Many organizations recognize this desire and the benefits of hybrid work, but often overlook the complexity and adjustments required to how work gets done.
- [2022 Tech Trends](https://www.infotech.com/research/ss/2022-tech-trends): The post-pandemic pace of change continues to accelerate as the economy rapidly becomes more digital. To keep pace with shifting consumer expectations, CIOs must help the CEO compete in the digital economy by focusing on five key capabilities: innovation, human resources management, data architecture, security strategy, and business process controls and internal audit.
- [Define Your Digital Business Strategy](https://www.infotech.com/research/ss/define-your-digital-business-strategy): A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to embrace, what processes to automate, and what new business models to create. This approach to digital transformation unifies digital possibilities with your customer experiences.
- [Determine the Future of Microsoft Project in Your Organization](https://www.infotech.com/research/ss/determine-the-future-of-microsoft-project-in-your-organization): Having a difficult time understanding what to do with, and about, Microsoft Project? You’re hardly alone. It’s not simply a question of tolerating, embracing, or rejecting the product: many who choose a competitor find they’re still paying for Microsoft Project-related licensing for years to come. If you’re in the Microsoft 365 ecosystem, use this research to understand your rapidly shifting landscape of project management and project portfolio management options.
- [Mergers & Acquisitions: The Sell Blueprint](https://www.infotech.com/research/ss/mergers-acquisitions-the-sell-blueprint): IT has always been an afterthought in the M&A process. IT needs to stop waiting to be invited to the divestiture table. They need to suggest that the table be constructed and actively work toward achieving the strategic objectives of the business.
- [Mergers & Acquisitions: The Buy Blueprint](https://www.infotech.com/research/ss/mergers-acquisitions-the-buy-blueprint): IT has always been an afterthought in the M&A process. IT needs to stop waiting to be invited to the acquisition table. They need to suggest that the table be constructed and actively work toward achieving the strategic objectives of the business.
- [Price Benchmarking & Negotiation](https://www.infotech.com/research/ss/price-benchmarking-negotiation): Many organizations are ill equipped with tools, processes, and price negotiation tactics to optimize their agreements, resulting in increased fees. Turn your next vendor negotiation into an opportunity to optimize costs and reduce risks with Info-Tech’s Price Benchmarking & Negotiation Service.
- [Run Better Meetings](https://www.infotech.com/research/ss/run-better-meetings): The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity to empower the business by improving meetings: a challenge that touches on IT, HR, and the business.
- [Select Your Data Platform](https://www.infotech.com/research/ss/select-your-data-platform): Data platform selection should be based on common best practices and, at the same time, be optimized for the organization’s specific needs and goals and support an evolutionary platform development. This project guides you through selecting the architecture diagram most appropriate for your organization’s size, needs, and technology environment.
- [Get Started With Artificial Intelligence](https://www.infotech.com/research/ss/get-started-with-artificial-intelligence): Use this blueprint to understand what AI really means in practice and to get started with your AI explorations to harness its transformative power.
- [Mature Your Privacy Operations](https://www.infotech.com/research/ss/mature-your-privacy-operations): This blueprint will help you to operationalize your privacy program by guiding you through processes related to determining your current state, drafting documentation, assessing risks, managing sensitive data, and developing metrics.
- [Hospital Industry Reference Architecture](https://www.infotech.com/research/ss/hospital-industry-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of integrated casino business capabilities that help CIOs and hospital leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Modernize Lottery Channels Through iLottery Selection](https://www.infotech.com/research/ss/modernize-lottery-channels-through-ilottery-selection): An optimal iLottery selection strategy is necessary to align your organization with stakeholder expectations and to ensure all necessary requirements are included in your (long) vendor contract.
- [Implement DevOps Practices That Work](https://www.infotech.com/research/ss/implement-devops-practices-that-work): DevOps is a philosophy that emphasizes a strong relationship between development and operations by incorporating each other’s priorities in their own practices and mindsets. Determine what DevOps means for both development and operations teams to build the right environment and instill the practices that address your business priorities and work within your constraints.
- [Embrace a Sportsbook to Drive Fan Experience and Engagement](https://www.infotech.com/research/ss/embrace-a-sportsbook-to-drive-fan-experience-and-engagement): Successfully embrace a sportsbook initiative to drive revenue, customer experience, and fan engagement by analyzing the specific environment and characteristics of several sportsbook business models. Identify the ideal business model for your sportsbook initiative by using the Business Model Selection Tool to assess the various vendors and approaches, then prepare for your contract.
- [Simplify Remote Deployment With Zero-Touch Provisioning](https://www.infotech.com/research/ss/simplify-remote-deployment-with-zero-touch-provisioning): Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your computers with mobile device management technology.
- [Integrated Casino Industry Reference Architecture](https://www.infotech.com/research/ss/integrated-casino-industry-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of integrated casino business capabilities that help CIOs and casino, hotel, and food and beverage leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [Understand the Data and Analytics Landscape](https://www.infotech.com/research/ss/understand-the-data-and-analytics-landscape): The key to landscaping your data environment lies in ensuring foundational disciplines are optimized with a recognition for the interdependency among the various disciplines.
- [Agile Enterprise Architecture Operating Model](https://www.infotech.com/research/ss/agile-enterprise-architecture-operating-model): Use this blueprint to define operating model design principles, design your EA operating structure, and implement your EA operating model.
- [2018 Casino IT Benchmark Report](https://www.infotech.com/research/ss/2018-casino-it-benchmark-report): This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort executives to improve IT alignment and operational execution.
- [Threat Preparedness Using MITRE ATT&CK®](https://www.infotech.com/research/ss/threat-preparedness-using-mitre-att-ck): Info-Tech has developed an approach to prioritizing the threat areas that are most pressing to your enterprise. Using the MITRE ATT&CK framework, identify the impact of and your own preparedness for malicious attacks. Learn both detection and mitigation measures to bring as table stakes to your next threat modeling session.
- [Hotel Industry Reference Architecture](https://www.infotech.com/research/ss/hotel-industry-reference-architecture): An industry reference architecture is comprised of tools, templates, and a validated view of hotel business capabilities that help CIOs and hotel leadership accelerate the strategy design process. This technique enhances the organization’s ability to align people, processes, funding, initiatives, investments, and strategies to better compete in their industry.
- [2019 Gaming IT Benchmark Report](https://www.infotech.com/research/ss/2019-gaming-it-benchmark-report): This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more. This research enables casino and integrated resort executives to improve IT alignment and operational execution.
- [Return-to-the-Workplace Playbook](https://www.infotech.com/research/ss/return-to-the-workplace-playbook): As vaccines roll out and countries pass the peak of the pandemic, organizations are anxious to determine when and how to bring employees back to the workplace.
- [Microsoft Dynamics 365: Understand the Transition to the Cloud](https://www.infotech.com/research/ss/microsoft-dynamics-365-understand-the-transition-to-the-cloud): Microsoft Dynamics licensing is often one of the top one or two expense items in enterprise software budgets. A move to the cloud may be eminent, but understanding the timing, the cost, and the licensing can be daunting to many departments in your organization. You need to analyze what makes the best sense for you.
- [Get the Most Out of Your HRMS](https://www.infotech.com/research/ss/get-the-most-out-of-your-hrms): In today’s connected world continuous optimization of HRMS, HRIS, and HCM is key to enabling your digital strategy. Human resource management systems (HRMS) enable and support human capital management processes and capabilities. They are key components of the ERP landscape that drive organizational strategies and business results.


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*Last Updated: July 04, 2026 at 08:00 PM EDT*