About This Webinar

It is quite common for IT departments to lack formal processes concerning service management. Over time this can lead to a chaotic service delivery model and result in poor customer satisfaction and an inability to meet service level targets.

We discussed the challenges below and potential solutions:

  • Service Management is often not formalized. Frequently processes are ad hoc and adherence is hit and miss.
  • Lack of Service Management focus creates an inefficient and ineffective service delivery model that does not provide value to the organization.
  • How can you move from an informal, chaotic state to an efficient service machine?

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

Paul Brown

Practice Lead, CIO Research & Advisory
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