About This Webinar
It is quite common for IT departments to lack formal processes concerning service management. Over time this can lead to a chaotic service delivery model and result in poor customer satisfaction and an inability to meet service level targets.
We discussed the challenges below and potential solutions:
- Service Management is often not formalized. Frequently processes are ad hoc and adherence is hit and miss.
- Lack of Service Management focus creates an inefficient and ineffective service delivery model that does not provide value to the organization.
- How can you move from an informal, chaotic state to an efficient service machine?
This is an On-Demand webinar:
This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.