About This Webinar

The IT service desk is the exemplar of quality service management,and impacts a broad range of functional areas within the organization. Focus on applying an approach to service desk management that improves end-user satisfaction, controls operating costs, and makes the most of IT’s expertise to improve enterprise service delivery.

This webinar focused on exploring five topics within the service management realm, including extending the service desk, building a process for continual improvement, service desk standardization, Lean IT, and service desk consolidation strategy.

Each piece of dedicated research in the Service Desk Tango focuses on a different area of best practices for service desk. Leverage these blueprints to ensure your organization remains innovative, while concentrating on effective delivery of IT services to the organization.

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Michel Hebert

Research Director and Executive Advisor, Infrastructure
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Sandi Conrad

Senior Research Director and Executive Advisor, Infrastructure
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