February 5-7, 2019
Rosen Centre Hotel, Orlando, Florida, USA

Info-Tech LIVE is the authoritative voice for IT executives making technology decisions and influencing institutional adoption. The event’s strategically developed agenda is designed by practitioners to drive business value and technological transformation while focusing on real, everyday challenges through keynotes, case studies, workshops, and one-on-one analysis.

Register Now


Software Reviews Vendor Awards February 5, 2019

Event Pricing

US$1,900 Regular

US$2,100 Platinum

Call 1-888-670-8889 x3376 for Group Rates

Why Attend
Info-Tech LIVE?

  1. Attend role-specific workshops designed to help you rapidly drive value
  2. Benchmark your current strategies and initiatives with other leading companies
  3. Participate in unsurpassed formal and informal networking opportunities to share, collaborate, and exchange ideas
  4. Digest Info-Tech's industry-leading research concerning the latest trends affecting your organization
  • 90% would recommend the program to someone else
  • The program received a 9.5/10 on applicability of materials
  • The material received a 9.2/10 for insightfulness
  • "...the best IT conference I've attended in a decade..."
     — LIVE Attendee

Ticket Details

Livegem plat
Pre-Event Dinner
Exclusive Event Gift
Reserved Seating for Main Event Sessions
Industry Roundtable
EA Meet-Ups
Playbook Workshop
Daily Catering
Keynote Dinner
  US$1,900ticket US$2,100ticket
Gold medalist software reviews

Software Reviews Vendor Awards

Software Reviews is a leading evaluator of Enterprise Software, based on feedback from verified users of the platforms. Our awards go beyond simple 5-star reviews and instead look at over 60 data points to rank vendors on features, vendor capabilities, and the experience they provide their customers.

Submit your vendor reviews at softwarereviews.com and join us in recognizing the top vendors for 2018.

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Special Keynote

Top Predictions for 2019

Mark Anderson

Info-Tech’s Research Fellow, Mark Anderson, writes the most accurate predictive reports covering the computing and communication industries. His weekly Trends and Predictions provide must-have information for strategy development and business technology planning, and are followed by technology executives and investors worldwide.

Special Keynote

There Are No Barriers – Only Solutions

Neal Petersen

Award-winning author and extreme adventurer, Neal Petersen, completed two amazing journeys in his life. One was a single-handed, nine-month-long yacht race that took him 27,000 miles around the world in a boat he designed and built himself. The one before it was an even more arduous and eventful trip just to make it the starting line — overcoming poverty, a childhood disability, and racial prejudice in apartheid-era South Africa.

Neal petersen headshot

Also Featuring:

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CIO Time Study: How to Invest Your Time

James Alexander

SVP, CIO + Vendor Practice



• Prepare Your Organization to Successfully Leverage AI

• Riding the Blockchain Revolution

• GDPR - What's Next?

David glazer headshot

Top Tech Trends: 2019

David Glazer

Practice Lead, Digital Transformation

One-on-One Meet-Ups

  • Meet face-to-face with your Executive Advisor to work through your specific challenges
  • Discuss hot topics and how they'll impact your role
  • Devise a plan to achieve your biggest goals
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Sandi Conrad

Practice Lead / Senior Research Director, Infrastructure & Operations

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Carlene McCubbin

Research Director and Executive Advisor, CIO

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Aadil Nanji

Research Director, Vendor Management

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Crystal Singh

Research Director and Executive Advisor, BI & Data

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Matt Burton

Research Director and Executive Advisor, PPM


17:00 - 18:00 Cocktails
18:00 - 18:10 Welcome to Platinum Dinner
18:10 - 18:30 Opening Remarks
18:30 - 20:30 Platinum Dinner
7:45 - 8:45 Registration and Breakfast
8:45 - 9:00 Welcome and Opening Remarks
9:00 - 9:45 Keynote: Predicting the Future (Mark Anderson)
9:45 - 10:30 Keynote: Top Tech Trends 2019 (David Glazer)
10:30 - 11:00 Networking Break/Vendor Hall
11:00 - 12:00 Presentation: Product Operating Model: The Building Blocks for Customer Value (Cole Cioran)
Presentation: Prepare Your Organization to Successfully Leverage AI (Valence Howden)
Presentation: RPA: Bring Your Digitial Workforce Onboard (Jack Hakimian)
Presentation: Riding the Blockchain Revolution (James Alexander)
Hands-On Workshop: Develop Your Own Data Strategy (Andy Neill)
12:00 - 13:15 Lunch
13:15 - 14:00 Keynote: There Are No Barriers – Only Solutions! (Neal Petersen)
14:00 - 15:30 Industry Roundtable: Finance (Gopi Bheemavarapu)
Contract Negotiation Clinic: Microsoft Licensing and Audits (Aadil Nanji)
Industry Roundtable: Government (Dave Wallace)
Contract Negotiation Clinic: Salsforce.com Licensing (Scott Bickley)
Industry Roundtable: Healthcare (Valence Howden)
15:30 - 16:00 Networking Break/Vendor Hall
16:00 - 16:10 Rapid Fire Session: Digital Strategies for Local Government (Dave Wallace)
16:10 - 16:20 Rapid Fire Session: Extending Service Management to the Organization (Valence Howden)
16:20 - 16:30 Rapid Fire Session: What Does Digital Transformation Mean and Who Needs One? (Gopi Bheemavarapu)
16:30 - 16:40 Rapid Fire Session: IT – OT Convergence, Closing the Great Divide (John Burwash)
16:40 - 16:50 Rapid Fire Session: Quantum Computing: Begin Creating Crypto Agility (Rita Zurbrigg)
17:00 - 18:00 Day 1 Closing Comments and Vendor Cocktail Hour
19:00 - 22:30 Keynote: Stakeholder Satisfaction Insights & Vendor Awards Dinner (Geoff Nielson & Dave Piazza)
7:45 - 8:45 Breakfast
8:45 - 9:00 Day 2 Welcome
9:00 - 9:45 Keynote: GDPR - What Now? (Rite Zurbrigg)
9:45 - 9:55 Rapid Fire Session: Data Value – NOT FOR SALE (Andy Neill)
9:55 - 10:05 Rapid Fire Session: Build a Better Manager (Jane Kouptsova)
10:05 - 10:15 Rapid Fire Session: Integrate Products + Services to Deliver Exceptional Customer Value Pt 1 (Cole Cioran)
10:15 - 10:25 Rapid Fire Session: Integrate Products + Services to Deliver Exceptional Customer Value Pt 2 (Valence Howden)
10:25 - 10:35 Rapid Fire Session: Preparing for Artificial Intelligence (Jack Hakimian)
10:35 - 11:00 Networking Break/Vendor Hall
11:00 - 12:00 Hands-On Workshop: A Practical Approach to IT Strategy (Larry Fretz)
Hands-On Workshop: Build an Infrastructure Roadmap (John Annand & Jeremy Roberts)
Presentation: IT Management Time Study:  How the Best CIOs Invest Their Time (Andrea Leven-Marcon)
Hands-On Workshop: 5 Years of Security Strategy Insight (Aaron Shum)
12:00 - 13:15 Lunch
13:15 - 14:00 Keynote: Street Smart Cities (David Wallace & Eric Cabral)
14:00 - 15:00 IT Engagement Member Panel (James Alexander & Jane Kouptsova)
15:00 - 15:30 Networking Break
15:30 - 17:00 Industry Roundtable: Manufacturing (John Burwash)
Contract Negotiation Clinic: Oracle Licensing (Scott Bickley)
Industry Roundtable: Gaming & Leisure (Larry Fretz)
Contract Negotiation Clinic: Standard Terms and Conditions/VMO (Gordana Vuceta)
17:00 - 17:30 Perspectives: An Insider's View of the Future of IT (Marcel Van Hulle)
17:30 - 19:00 Day 2 Closing Comments and Vendor Cocktail Hour
19:00 - 21:00 Activity: Topgolf
7:45 - 8:45 Breakfast
8:45 - 9:00 Day 3 Welcome
9:00 - 9:45 Keynote: Engaging Executives and the Board (Marcel Van Hulle)
9:45 - 9:55 Rapid Fire Session: Incorporate Video Analytics in Business Intelligence (Larry Fretz)
9:55 - 10:05 Rapid Fire Session: MSPs: Your Ladder to the Cloud (John Annand)
10:05 - 10:15 Rapid Fire Session: Collegiate eSports Are Coming. What Should You Do? (Jeremy Roberts)
10:15 - 10:25 Rapid Fire Session: Integrate Privacy by Design Into Your AppDev Process (Aaron Shum)
10:25 - 10:35 Rapid Fire Session: On Becoming a Trusted Partner (Baird Miller)
10:35 - 11:00 Networking Break
11:00 - 12:00 Hands-On Workshop: System or Software Selection
Hands-On Workshop: Applications Management Playbook (Cole Cioran)
Hands-On Workshop: CIO Management Playbook (Larry Fretz)
Hands-On Workshop: Infrastructure Management Playbook (John Annand)
Hands-On Workshop: Security Incident Management Playbook (Rita Zurbrigg and Aaron Shum)
12:00 - 12:05 Parting Remarks (Carmi Levy)
12:05 - 13:00 Boxed Lunch to Go
(Agenda subject to change)

Session Breakdowns

Keynote: Top Tech Trends 2019

Dave Glazer

What lies ahead next year and beyond? This keynote touches on all the exciting trends in the tech space. See how IT departments are growing their capabilities to support today’s business demands. Discover how the different trends are merging together – and why you need to adopt them. Learn why these trends matter to you and how they will impact your business in the future.

The keynote will cover three categories of trends. We’ll explain each trend in each category and provide real-life examples of how they are being utilized:

  • IT as a Business Unit, IT as Industry Tech Experts
  • Adopt: Digitized Serialization, Digital World, Swarm Robotics
  • Learn: 5G, Dapps, Digital Ethics
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Presentation: Making Blockchain Make Sense

James Alexander

Blockchain is the hottest topic that many IT leaders continue to struggle with. How do you begin to understand what it is and how it could – indeed will – apply to your IT environment? We’ll cover all that and more in a session that will help you:

  • Understand popular use cases of blockchain
  • Explore some of the benefits and challenges of implementing blockchain
  • Gain insights into the various phases of blockchain implementation, like developing a use case, selecting vendors, pilots and production
  • Learn about some key blockchain technology frameworks being used for real-world applications
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Presentation: Moving from AI Hype to AI Action

Valence Howden

There’s a major disconnect when it comes to AI planning and implementation. While 85% of executives believe AI will help them establish or maintain a competitive advantage, only around 20% of them are actually doing so – and few have had any success to date. Most people are getting caught up in the hype, and they don’t know what’s really involved. This session focuses only on the key things that will move you forward.

  • Getting familiar with AI: cutting through the hype to learn what it is, and isn’t.
  • Identify your “Why”: AI makes no sense unless you first know the underlying business challenge or opportunity
  • Acknowledge and plan for your capability gap – know where you are, where you’d like to be, and how you’ll get there
  • Change your mindset: AI will fundamentally shift your organizational culture. Are you ready?
  • Prioritize concrete value: know what your key success indicators are, and tie them closely to business outcomes
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Presentation: Emerging Practices for Emerging Tech


You’re not seeing double. Digital twins can have some compelling real-world benefits for IT – and its stakeholders – in a wide range of sectors. In this interactive session, we’ll cover:

  • What digital twins are – and aren’t
  • How they leverage AI and machine learning to optimize manufacturing, transportation, and other industries
  • Best practices in calculating ROI and making the business case
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Presentation: Robotic Process Automation

Jack Hakimian

Despite its name, RPA isn’t about robots. It’s about automating and streamlining manual and inefficient data collection and processing activities – and despite the confusing naming convention, it’s shaping up to be one of the more significant opportunities for IT to raise capabilities to the next level. Learn how RPA can:

  • Reduce IT costs
  • Free human capital to shift toward more value-added tasks
  • Reduce the risks of human error in repetitive, routine activities
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Presentation: Predicting the Future with Strategic Foresight

Dave Glazer

Strategic foresight is a planning methodology based on building plausible future scenarios that helps uncover the actions to take in the present moment. As the pace of change continues to accelerate, important questions about how we can make our society, our organizations, and our systems more resilient are becoming increasingly pressing. This keynote will explain how the methodology works and how you can add it to your strategic planning toolkit by covering the following:

  • How strategic foresight can improve resilience
  • How understanding the worst-case scenario can provide valuable insight for what to do next
  • How to determine what the worst-case scenario actually is
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Government Industry Roundtable

Dave Wallace

Governments and related agencies are under unprecedented pressure to do more with less and to do it better and faster. This open-ended roundtable brings members and analysts together to discuss what they’re up against and how they’re dealing with it – or how they plan to deal with it. As this is a roundtable, we won’t do all the talking: it’s your chance to share your stories with us and let us know where we need to focus our research next.

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Healthcare Industry Roundtable

Valence Howden

This participatory forum allows members who are in – or interested in – the healthcare field to share their perspectives and have a frank, open, facilitated discussion about the IT trends, challenges, and opportunities that are top of mind in the industry. It also gives participants a chance to help shape our industry research agenda in the healthcare industry space for the following year.

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Finance Industry Roundtable

Gopi Bheemavarapu

Our roundtable allows members in the financial sector to engage in an active discussion that covers key challenges and opportunities in this fast-moving space. It’s also your chance to share the issues you would like us to focus on in our research in the year to come.

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Manufacturing Industry Roundtable

John Burwash

With the manufacturing sector undergoing historic amounts of technology-driven change, this session gives members a chance to share their stories – both challenges they’ve run into as well as solutions to their most vexing problems – and learn best practices from both our analysts and their peers. If you’re looking for answers, this session is for you. If you’re hoping to influence what we write about going forward, you’ll also want to be here.

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Reference Architectures: How to Understand Your Business Context

David Glazer

If you worry about business misalignment, this session is for you. An industry reference architecture enhances IT’s ability to align people, process, and technology with key business priorities. It also helps accelerate your strategy design process. In this session, we’ll cover the following:

  • How to use business capabilities to define and understand your organization’s strategic direction
  • Assess key capabilities to determine planning priorities
  • Adopt a capability-based approach to strategic planning
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Gaming & Leisure Roundtable

The gaming & leisure space presents a number of unique challenges to IT, from security to surveillance to customer enablement. Join other IT leaders in this open-ended discussion around the challenges they face, the solutions they’re implementing, and the results that have been returned.

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Rapid Fire Sessions

Matt Burton, Rita Zurbrigg, Cole Cioran, Jack Hakimian, Valence Howden

Gain maximum insight in minimum time. Rapid Fire sessions feature 10-minute overviews by an Info-Tech analyst, followed by a Q&A session where you’ll be able to explore – and learn – even more. They’re fast-paced and informative, and they let you stretch your knowledge even further with the help of Info-Tech’s best.

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Keynote: GDPR - What Now?

Rita Zurbrigg, Aaron Shum

The General Data Protection Regulation has been in force since May, but IT’s work is far from over. No matter where you’re located, the European Union’s new data protection and privacy law already applies to you – even if you think it doesn’t – and will continue to impact the way work gets done well into the future. This keynote will take a closer look at what your shop should be doing now and what it must prioritize next. We’ll focus on the following:

  • What day-to-day compliance looks like
  • Related legislation changes to watch out for
  • Anticipated new and updated roles
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Apps Workshop Activity

Matt Burton

Keeping on top of your application inventory involves far more than managing a lot of projects. App portfolio managers need the right tools and processes to create new functionality, improve existing capabilities and ensure they’re making the best use of limited resources – particularly time. In this workshop, we’ll roll up our sleeves and explore better ways of:

  • Setting goals
  • Establishing – and respecting – budgets
  • Creating realistic project timelines
  • Using existing resources efficiently
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Keynote: IT Management Time Study

Sanchia Benedict, Cole Cioran

Maximizing usage of limited resources like talent, time, and budget is key to a successful IT practice. How do you squeeze the most value out of your and your team’s time? This keynote will help you learn how to:

  • Delegate: when, to whom, how, and why
  • Eliminate tasks and activities that don’t directly contribute to CIO and departmental effectiveness
  • Apply time management best practices from other successful IT leaders
  • Build a plan to improve time management skills and demonstrate leadership within your organization
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Contract Negotiation Clinic: Microsoft Licensing & Audits

Aadil Nanji

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. As a result, organizations must have a documented licensing strategy to allow them to negotiate with vendors from a position of strength. With Microsoft doubling down on moving its customers to the cloud, you need to act, now. This clinic will cover:

  • Determining whether moving toward Microsoft’s cloud makes sense for you
  • Identifying ways to justify and defend your position either way
  • Understanding your current licensing position and organizational needs as a starting point for negotiation

This clinic will also examine software audits – because it’s only a matter of time before vendors knock on your door. Learn how building a software asset management (SAM) practice and conducting yearly audits can help minimize non-compliance risks.

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Contract Licensing Clinic: Standard Terms & Conditions/VMO

Gordana Vuceta

Contract licensing can make or break your IT budget. Having the right plan before opening negotiations with vendors can open up significant savings and better IT/vendor relationships. But you need to understand the language first. This clinic will walk you through the following:

  • Definitions of key terms – what they mean and why they matter
  • The benefits of establishing a Vendor Management Office
  • Gotchas to watch out for as you review contract terms and negotiate what’s in and what’s out
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Contract Negotiation Clinic: Oracle/SFDC

Scott Bickley

Ill-defined terms and weak vendor relationships lead to overspending on contracts. To avoid that, you need proven processes you can rely on to get the right contracts for your organization and build better vendor relationships along the way. This session will help attendees strengthen their negotiation position for both Oracle and Salesforce.


  • Understand “The Oracle Way”, to negotiate bigger discounts and preferred contract terms
  • Learn how to avoid the most common Oracle compliance traps that cost companies millions
  • Adapt to – and benefit from – Oracle’s shift to the cloud


  • Learn the key drivers that Salesforce considers when pricing a deal
  • Navigate the world of “off book SKUs” and custom license types not advertised by the company
  • Take early precautions when negotiating your contract that pay back annually over the long term
  • Understand when you can and can’t re-negotiate your Salesforce agreement
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Keynote: Engaging Executives and the Board

Marcel Van Hulle

CIOs are only as effective as the relationships they make – and maintain. What does it take? We'll take a deep dive into who IT's key peer executives are and what they’re looking for, with particular focus on:

  • How to engage with top business executives. What is top of mind for them? How do you interact for optimal alignment between IT and the business?
  • Key insight from interviews with corporate board members and their perspective on IT. What they are looking for, and what do they view as challenges?
  • Understanding why so few CIOs are on corporate boards and what can be done to change it.
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CIO Management Playbook

Larry Fretz

Whether you’re a recently appointed CIO or you’ve been in the role for a while, you’re always looking for ways to improve your management and governance skills. This playbook session zeroes in on the leadership issues that matter most to CIOs and focuses on what you need to do to develop and deploy skills critical to the role today and well into the future. We’ll cover the following:

  • Schedule optimization: maximize time spent on value-added activities, and lean meeting management best practices
  • Alignment with the business: understand the foundations of your organization’s business strategy and decision making, and learn how to build a strategic plan that allows IT to deliver to that strategy
  • IT priorities: examine best practices in creating a top 10 IT priorities list that maximizes business value
  • IT metrics: learn how to build a documented plan to meaningfully measure business-centric metrics
  • Action plan best practices: take what you learn here and turn it into an actionable roadmap as soon as you get back to the office
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Infrastructure Management Playbook

John Annand

The infrastructure playbook event is an opportunity for infrastructure leaders from across industries to gather and share knowledge about best practices. Included in the session:

  • Detailed time study: how do people like me spend their time? Is it valuable?
  • Business initiative generation: what are my top business initiatives? What is important to me, and how can I make sure that my IT initiatives align with my organizational goals?
  • Infrastructure initiative presentation: what are the top infrastructure projects, according to Info-Tech?
  • Metrics discussion: What should you be tracking? Why? Metrics make the manager, so make sure you’re following the right ones!
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Applications Management Playbook

Cole Cioran

New and experienced Applications Managers looking to build better applications teams and portfolios won’t want to miss this playbook session, as it leverages best practices from Info-Tech’s network of 30,000 IT professionals and zeroes in on the leadership matters and tactics most relevant to them. This playbook session will focus on:

  • Strengthening your role as an application lead – and reinforcing your apps brand – by developing an action plan to manage your application portfolio using Info-Tech best practices and crafting a robust approach to continuous improvement
  • Mastering the link between IT initiatives and company strategy
  • Developing and deploying the skills that are critical to the role of the Apps Manager of the future
  • Identifying key metrics and figuring out how to manage performance against them
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Security Management Playbook

Aaron Shum, Rita Zurbrigg

With security rapidly becoming IT’s leading concern, CISOs – and all IT leaders, for that matter – can’t afford to be left behind. This playbook session targets both recently appointed and experienced CISOs and any IT leaders looking to improve their security management and governance processes. We’ll take a deep dive into the following:

  • Identifying your top 10 security metrics for monitoring, prevention, and response
  • Determining best practices for influencing security-first behaviors within IT and across all stakeholder groups
  • Linking security-related activities to business requirements and ensuring the security plan is built around enabling and advancing business goals
  • Laying the groundwork for a comprehensive security action plan
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The Venue

Rosen Centre Hotel

9840 International Dr.
Orlando, FL, USA

Register Now for LIVE
Please Join Us February 5-7, 2019