About This Webinar

Identify Service Metrics that Matter

CIOs are constantly challenged by the organization to increase the quality and delivery of their services; however, IT and business units rarely discuss and document the specific metrics they will track – and even fewer truly understand what those metrics mean and their impact.
Selecting the appropriate metrics can be a difficult task because what you want to track, what you can track, and what the business cares about aren’t always in sync.
We discussed:
  • The need for a process to identifying key metrics.
  • How to define accountability.
  • How to analyze and use this information – without going into data overload! 

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Paul Brown

Senior Research Director and Executive Advisor, CIO Practice
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Glen Notman

Associate Partner
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Joseph Sgandurra

IT Service Delivery & Operations Expert
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Andy Woyzbun

Senior Executive Advisor, CIO
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