Identify Service Metrics that Matter

This webinar occured on September 18, 2014

About This Webinar

Identify Service Metrics that Matter

CIOs are constantly challenged by the organization to increase the quality and delivery of their services; however, IT and business units rarely discuss and document the specific metrics they will track – and even fewer truly understand what those metrics mean and their impact.
Selecting the appropriate metrics can be a difficult task because what you want to track, what you can track, and what the business cares about aren’t always in sync.
We discussed:
  • The need for a process to identifying key metrics.
  • How to define accountability.
  • How to analyze and use this information – without going into data overload! 

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Paul Brown
Senior Research Director and Executive Advisor, CIO
Read Bio

Glen Notman
Associate Partner
Read Bio

Joseph Sgandurra
IT Service Delivery & Operations Expert
Read Bio

Andy Woyzbun
Senior Executive Advisor, CIO
Read Bio

Help lead your peers

Help make our research the best it can be. Sign-up for a phone interview with our analyst and share your experience with this project.

Research Interview

Exclusive workshops for the early bird

We are offering upcoming workshops to qualified companies to help us “road-test” our research. Sign-up to see if this valuable offer is right for you.

Exclusive Workshop
GET HELP Contact Us
×
VL Methodology