Design and Build a User-Facing Service Catalog

This webinar occured on March 3, 2016

About This Webinar

What is a service catalog?

The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the organization. The catalog also describes the features of the services and how each is intended to be used.

How does a service catalog help your organization?

Service catalogs communicate all the services that IT provides to the business. Get your business users accessing IT services with ease by empowering them to access self-service information about each of the services they are authorized to use.

This webinar provides insight on how to:

Define services from the business user’s perspective, not IT’s perspective.

  • A service catalog is of no use if a user looks at it and sees a significant amount of information that doesn’t apply to them.

Separate the enterprise services from the Line of Business (LOB) service.

  • This will simplify the process of documenting your service definitions and make it easier for users to navigate, which leads to a higher chance of user acceptance.

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

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