About This Webinar

Coping Successfully with Shadow IT

Shadow IT is here to stay – deal with it. Reacting swiftly and effectively to shadow IT requests could start you on the journey to trusted operator status.

The business has made a purchase without involving IT, and like it or not, it’s up to you integrate it into your systems. While it may be an indication of a larger problem, right now you need a process to deal with the incident at hand. Provide the business with efficient and effective service and convert shadow IT incidents into opportunities to build a better relationship with the business.

We explored the following to help us understand the research landscape:

  • Why does shadow IT occur?
  • What is the first step in dealing with an instance of shadow IT?
  • How can we minimize the business interruption effects of shadow IT?
  • Is there any benefit to be gained from shadow IT?
  • How can we gauge our success with dealing with shadow IT?

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

David Yackness

Senior Research Director and Executive Advisor, CIO Practice
Read Bio