Stop Approaching the SLA as a Battleground Between IT and the Business

This webinar occured on January 22, 2015

About This Webinar

Stop approaching the SLA as a battleground between IT and the business.

Using the SLA as a shield against business demands creates friction. Conversely, an SLA that commits to business demands that can’t be met serves no one.

Instead, use the process of developing an SLA to educate the business on what is currently achievable, gain a clearer understanding of business requirements, and drive improvements to close that gap. We explored the following:

  • Are SLAs worth the time? Do they reduce conflicts over service levels?
  • What are common challenges in developing an internal SLA?
  • What are best practices for assessing and communicating service levels without getting into the weeds?
  • How can IT leaders work more effectively with the business to determine appropriate target service level requirements?

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

Frank Trovato
Research Director and Executive Advisor, Infrastructure
Read Bio

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