About This Webinar

For many organizations, IT services are provided on an ad hoc basis. Services are not formalized, nor are they widely understood and accepted, leading to gaps in services and overall misalignment with goals and objectives.

Organizations want to compile a clear and comprehensive list of available IT services in order to narrow the gaps and reestablish alignment with the goals of the organization.

During this webinar we discussed:

  • Definition of a service catalog.
  • Benefits of a service catalog.
  • Service catalog design.
  • Identify services.

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speaker

Paul Brown

Practice Lead, CIO Research & Advisory
Read Bio