IT & Customers: Do you measure what matters to the real end customer?

This webinar occured on July 31, 2014

About This Webinar

IT has been designed to support the business, yet the metrics used to measure IT’s performance usually focus on activities not central to the business units’ activities and objectives. Metrics tend to focus IT staff’s attention inwards on more transactional activities rather than on customer impact.

By placing the organization’s customers directly on IT’s dashboard, IT can to better align with the business and paint a clear picture for IT staff of how they contribute to business success. During this webinar we discussed:

  • How to get started with this project.
  • What makes a good customer experience metric for IT.
  • The importance of updating incentives for IT leaders and managers.
  • Implementation challenges and tips for overcoming them.

This is an On-Demand webinar:

This webinar was previously recorded. To view our upcoming live sessions visit our Webinars page.

Featured Speakers

Info Tech
Consulting Analyst, Signature Research
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Karen Ryan
Practice Leader
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