Vendor Evaluations

At Info-Tech Research Group, we rely on our 30,000 members to learn about strengths and trends in the vendor landscape.
Learn about our Vendor Evaluation Methodology.

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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Vendor Landscape: Financial Management Solutions

While there may not be many tribally-focused solutions on the market, the keys to finding a financial management system that will suit a tribe's unique structure and...

Select and Implement a Web Experience Management Solution

A company’s web presence is its front face to the world. Ensuring you have the right suite of tools for web content management, experience design, and web analytics is...
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Select a Business Process Management Tool

You need to select a BPM tool for your organization. You must determine what processes, if any, would benefit from automation via BPM. You must understand the vendor...
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Establish an Effective Data Protection Plan

The absence of a robust data protection strategy can expose the organization to so much risk that it halts operations altogether. IT departments need to simplify the...
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Vendor Landscape: Enrollment and Membership Management Systems

Tribal Enrollment and Membership Management solutions offer tribal governments an effective tool to assist in this process, as well as providing new opportunities to...

Vendor Landscape: Court & Docket Management System

Automation of court operations is driven by the need to improve communication and ICWA compliance, and as tribes obtain funding from the Office of Tribal Justice Support...

Vendor Landscape: Digital Signage Software

In this digital age, a dedicated commitment to the omnichannel will achieve superior customer experiences that will pay dividends through increased traffic, customized...
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Vendor Landscape: Revenue Management Systems

Whether maximizing RevPAR, ADR, BAR, profit, or moving away from Excel & gut instinct, a revenue management system can help you achieve that goal.
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Vendor Landscape: Door Locks & Access Control

Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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