Use this tool to forecast your ELA costs and document features and benefits.
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SAP seeks to turn the tables on Salesforce.com by setting the ambitious goal of taking over the number one spot in the CRM enterprise software space. At its recent...
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The new Microsoft Unified Support model is still in beta phase, aiming for a global rollout by the end of Microsoft’s fiscal year 2019. Its aim is moving towards...
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IT organizations are becoming more reliant on managed services and products to meet internal and external needs. By understanding managed services providers, including...
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This phase of the blueprint, Master the MSA for Your Managed Services Providers, will help you review terms and conditions for your IT-managed services contracts.
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Historically, vendor-provided service-level agreements (SLAs) have been moderately valuable (at best) for customers, but even those are disappearing. Through sleight of...
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ServiceNow’s growth and product diversification clearly indicates the areas in which it needs its customers to engage, grow, and expand. To obtain the best possible...
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Adobe, Microsoft, and LinkedIn are teaming up to enable account-based experiences (ABX) via deep integrations across all three platforms. A LinkedIn integration with...
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What started with an AWS-VMware partnership to enable data center management capabilities in the IaaS public cloud has progressed into an all-out race by the data center...
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Vendor management skills are essential to ensure the successful execution of your IT strategy. The ability to objectively navigate, negotiate, perform conflict...
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