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SLA Evaluation Tool This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
SLA Template & Metrics Reference Guide Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
Reduce Risk With Rock-Solid Service-Level Agreements – Executive Brief Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of...
Reduce Risk With Rock-Solid Service-Level Agreements – Phases 1-3 This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service...
Security Risk Impact Tool Use this tool to help identify and quantify the security impacts of negative vendor actions.
Identify and Manage Regulatory and Compliance Risk Impacts on Your Organization Organizations must understand the regulatory damage vendors may cause from lack of compliance.
Identify and Manage Operational Risk Impacts to Your Organization Storyboard Use this research to better understand the negative impacts of vendor actions to your operations.
The Assignment Clause: Why It Matters Be forward-thinking in protecting your organization from future risks by checking your agreements for proper assignment language.
Identify and Manage Regulatory and Compliance Risk Impacts on Your Organization Storyboard Use this research to better understand the negative impacts of vendor actions to your operations.
Identify and Manage Security Risk Impacts on Your Organization Storyboard Use this research to better understand the negative impacts of third-party vendor actions on your organization.

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