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The Application Maintenance Business Analyst’s role is to elicit, analyze, specify, and validate the maintenance-related business needs of stakeholders, be they customers...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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The ESB Communication Plan is an internal document that will create visibility and awareness into the ESB project, and will help educate the ESB team on internal...
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This document defines a set of Standard Operating Procedures (SOP) for running the Vendor Management function for a mid-sized food retail company.
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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Info-Tech conducted its own market evaluation of eight leading cloud file sharing (CFS) vendors. This tool allows enterprises to profile their CFS requirements and...
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Create a demo script to let vendors know what functions are important for your team.
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A service interface contract is a record of a service’s functions, parameters, data schema, protocols and security controls. The Enterprise Service Bus (ESB) Service...
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A request for proposal is a formal invitation issued by a business or agency requesting interested vendors to submit written proposals meeting a particular set of...
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Eliminate the security risks of Shellshock quickly. A brief research note for Info-Tech’s members.
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