Vendor Management

Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Improving IT Service Management

IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from...

Top 10 Strategies for Reducing Costs

Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...

ERP Solution Specification Template

A solution specification is a crucial part of the Enterprise Resource Planning (ERP) evaluation and selection process. IT leaders and project managers should use this...

Request for Information Template

Use this template for issuing a Request for Information (RFI).

Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...

Master Data Management Strategic Roadmap Template

This template will help build a living MDM strategic roadmap for the enterprise.

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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VL Methodology