Vendor Management

Microsoft Licensing Purchase Reference Guide

Use this template to capture licensing stakeholder information, proposed changes to licensing, and negotiation items.

Cloud File Sharing Vendor Shortlist Tool

Info-Tech conducted its own market evaluation of eight leading cloud file sharing (CFS) vendors. This tool allows enterprises to profile their CFS requirements and...

eDiscovery Business Case Template

This template is meant to help IT make the case for a formalized eDiscovery process.

eDiscovery Process Communication Plan Template

This communication plan template provides a structure for managing ongoing communications between stakeholders over the course of the project.

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

Vendor Management SOP for a Mid-sized Food Retail Company

This document defines a set of Standard Operating Procedures (SOP) for running the Vendor Management function for a mid-sized food retail company.

Business Capability Evaluation Matrix Template

A business capability is an abstraction that helps describe what the enterprise does to achieve its vision, mission, and goals. A business capability can be further...

EA Capability Metric Definition Tool

After interviewing business stakeholders and identifying high priority capabilities and initiatives, record the definitions of the gathered metrics from the Metrics...

Metrics Evaluation Matrix Template

Gather metrics from three sources (business imperatives, high priority business capabilities, high priority initiatives) and insert them into the Metrics Evaluation...
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