Vendor Management

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...

Unified Communications TCO Showdown: Avaya vs. Cisco

The new Avaya Secure Router 4134 with Software Communications System (SCS) has emerged as a strong competitive offering in the small and mid-market unified communications...

Improving IT Service Management

IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from...

First Steps to Electronic Document Management: An ROI Calculator

Enterprises interested in Electronic Document Management (EDM) should perform a Return on Investment (ROI) analysis before and after making a purchase. Develop ROI...

Electronic Document Management ROI Calculator

Return on Investment (ROI) calculations are an important part of any Electronic Document Management (EDM) deployment strategy. Pre-deployment ROI calculations outline...

ITSM Training Bags Big Benefits Without Formal Certificates

IT Service Management (ITSM) training is essential to successful improvement initiatives. Organizations should include staff training in their plans, but mitigate costs...

List Internal Requirements for Electronic Document Management Success

An effective Electronic Document Management (EDM) solution enables enterprises to improve information management and achieve numerous business advantages. But a solution...

The Technology Pieces in the Electronic Document Management Puzzle

Growing demand for information management within IT makes Electronic Document Management (EDM) a priority for many IT leaders. EDM solutions can simplify compliance...

Gradual Makeover: Electronic Document Management Edition

Any successful Electronic Document Management (EDM) initiative develops gradually, according to a defined business strategy. Determine business requirements for EDM to...

Electronic Document Management Benefits Assessment Tool

Enterprises ready to invest in Electronic Document Management (EDM) technologies must begin slowly with solutions that benefit the most expensive business processes....
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