Use this template to issue a Request for Quotation.
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A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...
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Using the open-source model for the enterprise application needs of the organization requires careful preparation in terms of process, people, and technology. Follow...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...
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With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...
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Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...
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Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...
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Virtual Desktop Infrastructure (VDI) can be an effective solution for managing end client assets and the client experience. Just like any other solution, VDI must also...
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Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing...
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