Vendor Management
Topics
Business Capability Evaluation Matrix TemplateA business capability is an abstraction that helps describe what the enterprise does to achieve its vision, mission, and goals. A business capability can be further... |
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Value Measure ListDuring interviews with business stakeholders, while identifying high priority capabilities and initiatives, gather value measures and input them into the Value Measure List. |
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EA Capability Metric Definition ToolAfter interviewing business stakeholders and identifying high priority capabilities and initiatives, record the definitions of the gathered metrics from the Metrics... |
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Service Desk SOP for a Public Sector OrganizationIncreasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled... |
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Service Desk SOP for an Energy CompanyWith a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create... |
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eDiscovery Business Case TemplateThis template is meant to help IT make the case for a formalized eDiscovery process. |
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eDiscovery Process Communication Plan TemplateThis communication plan template provides a structure for managing ongoing communications between stakeholders over the course of the project. |
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Cloud File Sharing Vendor Shortlist ToolInfo-Tech conducted its own market evaluation of eight leading cloud file sharing (CFS) vendors. This tool allows enterprises to profile their CFS requirements and generate... |
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HRIS Selection Case Study for a Large Property Management FirmOver the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information... |
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Service Desk Case Study of Olmsted Medical CenterOver the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group... |
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