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Salesforce.com: Not Your Father's CRM Anymore
At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The...
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Five Reality Checks: Before You Outsource Your Help Desk
Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing...
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