|
This tool will allow you to gather all the information about your VAR and score their performance over time for review and improvement.
|
|
|
Use this tool to track a service provider's SLO attainments and credits.
|
|
|
Use this tool to validate that required elements are contained within an SLA.
|
|
|
This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
|
|
|
Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
|
|
|
The Excel Form RFP is used as an alternative to the other RFP toolsets if you have multiple requirements and have multiple vendors to choose from.
|
|
|
Use this tool to help identify and quantify the financial impacts of negative vendor actions.
|
|
|
Use this tool to help identify and quantify the strategic impacts of negative vendor actions.
|
|
|
Use this tool to collect and record stakeholder input on the vendor's performance according to your team's, and the contract's, expectations.
|
|
|
Use this tool to help identify and quantify the reputational impacts of negative vendor actions.
|
|
