Vendor Management - Templates & Policies

Change Control – Freezes & Risk Evaluation Policy

The purpose of this policy is to ensure that IT staff recognize that changes to computer systems tend to destabilize those systems.

Service Desk RFP Template

A Request for Proposal (RFP) is a formal invitation issued by a business or agency requesting interested vendors to submit written proposals meeting a particular set of...

Service Desk Vendor Demo Script

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Application Maintenance Stage Gate Assessment

This stage gate checklist allows the IT department to determine if it is ready to take on the task of improving its application maintenance processes.

Application Maintenance Project Charter

This template should be used as a living document to carry the project through from proof-of-concept to implementation.

Application Maintenance Strategy Project Workbook

This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.

Target State Maintenance Workflow

Build out a complete business process diagram for your current application maintenance process.

Application Maintenance Change Management Board Charter

Use this template to organize the project so that you can make effective resource allocation decisions, lay the foundation for all subsequent changes to project planning,...

Application Maintenance Visual SOP Intake Template

A Standard Operating Procedure (SOP) is an essential component in making sure all operational stakeholders execute a consistent process for application maintenance estimation.

Application Maintenance Communication Plan

Construct a formal communication plan to engage stakeholders through structured channels.
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