Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

ITAM Demonstration Script Template

This demonstration script template is designed to provide vendors with a consistent set of instructions. This ensures equivalent product demonstrations to allow for an...

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...

Go Mobile With ServiceNow Madrid

ServiceNow Madrid will have improved mobile device capabilities. These benefits will take effort, but should be worth the investment.

Application Maintenance Maturity Assessment

This tool will provide you with the means to determine your organization's level of readiness to improve your maintenance practices.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

ITAM RFP Template

Organizations who are struggling to reconcile requirements with vendor competencies should make use of this RFP template to navigate the ITAM vendor landscape.

ITAM RFP Scoring Tool

Organizations in the ITAM tool selection process must fairly score potential vendors and their product offerings. Use this tool to quickly and easily compare the results...

ERP Vendor Demonstration Script

Use this template to support your evaluation of vendors and their ERP products. Once complete, this template will provide vendors with scenarios that prompt them to...
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VL Methodology