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This FAQ will give advice around creating real-world production scenarios and the considerations that must be taken to come up with an accurate calculation.
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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Use this vendor landscape to understand the service desk vendors in the mid-market, evaluate the vendors and their products against your organization’s needs, and...
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Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.
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The reality is that although SOA (and related technologies) have been around for a number of years, the adoption rate is still fairly small. The reason for that is that...
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When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...
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Use the Enterprise Service Bus Work Breakdown Structure (ESB WBS) as a reference for creating and managing your ESB implementation. The ESB WBS provides a comprehensive...
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This template is meant to help IT make the case for a formalized eDiscovery process.
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This communication plan template provides a structure for managing ongoing communications between stakeholders over the course of the project.
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Use this RFP template to issue your UCaaS RFP with confidence.
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