Can you estimate usage for performance testing applications?

This FAQ will give advice around creating real-world production scenarios and the considerations that must be taken to come up with an accurate calculation.

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...

Vendor Landscape Storyboard: Mid-Market Service Desk

Use this vendor landscape to understand the service desk vendors in the mid-market, evaluate the vendors and their products against your organization’s needs, and...

Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

Do you have information on SOA and ESB, including vendors and best practices?

The reality is that although SOA (and related technologies) have been around for a number of years, the adoption rate is still fairly small. The reason for that is that...

UCaaS Vendor Demo Script

When a shortlist of Unified Communication as a Service vendors has been created and it is time to have them demonstrate their solution, there is a need for a consistent...

Enterprise Service Bus Work Breakdown Structure

Use the Enterprise Service Bus Work Breakdown Structure (ESB WBS) as a reference for creating and managing your ESB implementation. The ESB WBS provides a comprehensive...

eDiscovery Business Case Template

This template is meant to help IT make the case for a formalized eDiscovery process.

eDiscovery Process Communication Plan Template

This communication plan template provides a structure for managing ongoing communications between stakeholders over the course of the project.

UCaaS Solution RFP Template

Use this RFP template to issue your UCaaS RFP with confidence.
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