All Research

The White-Water Economy: What to Expect in the Rest of 2022

With the ongoing effects of the climate crisis, pandemic, and more, we have our work cut out for us if we want to understand what will affect markets in the rest of 2022.

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Incident and Problem Management Project Roadmap Tool

Identify, prioritize, and present initiatives to improve incident and problem management.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Digital Transformation and Enterprise Portfolio Management in the Canadian Public Sector

Delivering exceptional digital services is a key goal for Canadian public sector organizations at all levels of government. The dynamic pace of digital transformation...

Jump Start Your Vendor Management Initiative – Phase 4: Review

This phase helps you keep your vendor management initiative up to date and in alignment with the rest of the organization.

Jump Start Your Vendor Management Initiative – Phase 3: Run

This phase focuses on running the vendor management initiative.
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