Train & Develop

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Mentoring Project Plan Template

The Mentoring Project Plan Template provides a central place to track progress and document the necessary details involved with developing a mentoring program.

Mentoring Project Feedback Surveys Template

Use the Mentoring Project Feedback Surveys Template to evaluate the program and garner feedback from the program participants.

Peer Mentoring Guidelines

Use this set of guidelines to help learners leverage the advantages of peer mentoring.

Mentoring Program Diagnostic

The Mentoring Program Diagnostic tool helps you to determine your organization's dominant culture (Competitive, Innovative, Cooperative, or Traditional), and then assess...

Optimize the Mentoring Program to Build a High-Performing Learning Organization

Mentoring can be more than a senior-junior power relationship. Use this solution set to amp up your program to support the development of quality learning relationships.

Feedback and Coaching Guide for Managers

Use the Feedback and Coaching Guide as a handy reference tool on how to provide meaningful feedback that will inspire change, and how to coach employees towards achieving...

Storyboard: Optimize the Mentoring Program to Build a High Performing Learning Organization

As workforce composition shifts, mentoring programs must move beyond the traditional senior-junior format option. Organizational culture and goals will dictate the best...

Storyboard: Help Managers Inform, Interact, and Involve on the Way to Team Engagement

Employee engagement on the team level should be owned by those who have the greatest impact on employees’s daily lives – their managers.

Engagement Feedback Session Agenda Template

The Engagement Feedback Session Agenda Template provides managers with a customizable, step-by step guide to conducting a team meeting to share insights on what the...
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