Small Enterprise Resources

BCP Business Process Workarounds and Recovery Checklists

A template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow.

Elicitation Technique Guide

Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

Create Data Strategies for the Small Enterprise Storyboard

Leverage Info-Tech's research to effectively define and design a data strategy that is catered to the small enterprise environment. Build on your current data governance...

Change Management Communications Plan

This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Create Data Strategies for the Small Enterprise

The small enterprise must realize the power of data to remain competitive. IT can lead the business on a patch towards data governance. Use this blueprint to create data...
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Problem Ticket Template

Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...

Incident and Problem Management Communication Deck

Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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