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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.
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Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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Use this template throughout this project to document findings as you conduct and complete assessments and key ideas and opportunities for your BI program.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Build a high-level roadmap to close gaps between current and desired DR capabilities.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Use this tool to request the vendor to respond with their pricing proposal.
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Small enterprise IT leaders are faced with similar expectations to their large or medium counterparts but less resources to meet them. Create an IT strategy based on...
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