Small Enterprise Resources

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

Proposal Evaluation Tool

This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.

DRP Maturity Scorecard

Assess the maturity of your IT disaster recovery plan and identify gaps.

Light Project Management Process Guide

This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...

BI Strategy and Roadmap Executive Presentation Template

Use this template to document and organize essential points you uncover in this BI strategy development project. Present this executive presentation to ensure the...

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...

Requirements Gathering for Small Enterprises

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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