Small Enterprise Resources

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

DRP Maturity Scorecard

Assess the maturity of your IT disaster recovery plan and identify gaps.

Requirements Gathering for Small Enterprises

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the business...

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the business...

Formalize Project Portfolio Management for Small Enterprise

Small enterprise IT leaders face unique challenges when it comes to successfully executing projects. Increase the manageability and value of your IT projects with a PPM...

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Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Light Project Management Process Guide

This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

Requirements Gathering for Small Enterprises – Executive Brief

Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.

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