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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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Assess the maturity of your IT disaster recovery plan and identify gaps.
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This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.
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Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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Use this template to document and organize essential points you uncover in this BI strategy development project. Present this executive presentation to ensure the...
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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