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Use the Detailed Project Request Form if your intake processes require more friction.
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Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
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This tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that...
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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This tool is designed to help organizations record and track key metrics related to change management.
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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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Assess the maturity of your IT disaster recovery plan and identify gaps.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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