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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Use the Light Project Request Form if your intake processes require less friction.
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Use the Detailed Project Request Form if your intake processes require more friction.
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Data stewards are designated employees with a mandate and accountability for improving the data quality and integrity in their particular business area or data silo. They...
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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A comprehensive tool that tracks identified stakeholders, analyzes them based on influence, interest, and support, and dynamically outputs a visual stakeholder map, a...
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Use Info-Tech’s Vendor TCO Tool to normalize each vendor’s pricing proposal and account for the lifetime cost of the product.
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Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.
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This advanced guide is designed to assist in establishing and defining the project prioritization process. For organizations that warrant a formal process document, this...
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Establish scope, roles, and requirements for a BCP pilot project.
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