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Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.
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Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Use this template to build your application portfolio management playbook.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Modify these examples to suit your requirements.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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