Service Desk
Topics
Types of Content
Service Desk Internal Service Level Agreement TemplateCreate the internal service desk SLA by amalgamating the insights from the current and target state analysis. |
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Service Desk Executive PresentationImproving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the... |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Right-Size the Service Desk for Small Enterprise StoryboardUse this blueprint as a guide to help you identify ways to improve your service desk. |
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IT Service Desk Maturity Assessment for Small EnterpriseUse this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity. |
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Incident Management and Service Desk SOP for Small EnterpriseUse this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach. |
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